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by Russ Potter2 views·Updated Oct 28, 2021
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  1. thanks to the dynamos team for that great introduction.
  2. I think every single one of us is that
  3. an impacted by some sort of disruption when traveling?
  4. Did you know that just yesterday there were
  5. over 8000 delays and 1800 flight cancelations globally.
  6. That's roughly 1.5 million passengers impacted
  7. when looking at those statistics,
  8. we identified three problems and opportunities.
  9. One airlines are weak at leveraging new technologies
  10. to engage with customers to during disruptions.
  11. Communication between airline and passenger is lacking and three
  12. the compensation process by an airline is very manual Today
  13. our solution is an automated passenger notification tool which is coupled
  14. with an enhanced compensation rules engine
  15. that leverages new technology mediums.
  16. This leverages existing core solutions today within the saber ecosystem
  17. connects those solutions to new technologies like
  18. WhatsApp and facebook resulting in enhanced communication,
  19. customer loyalty and cost savings for an airline.
  20. Yeah,
  21. our POC scope to accomplish this because the following
  22. one we created a G C P function that looks for impacted reservations.
  23. two, we leverage the erratic supplies to feed info into GDP
  24. three.
  25. We built a business logic engine to apply vouchers based on rules and for
  26. we connected those that business logic to
  27. WhatsApp through Twilio for passenger communication.
  28. Next, I'm going to turn it over to Helen to introduce the POC demonstration.
  29. Oh