Delta

KO
by Kathryn OConnor1 view·Updated Dec 1, 2020

Audio TranscriptAuto-generated

  1. Hello and welcome aboard everyone.
  2. Today we're excited to discuss Ah, hometown company with you
  3. and Atlanta Staple business.
  4. Delta Airlines is responsible for connecting people and businesses across
  5. the globe.
  6. We will provide a brief overview of Delta's history Cem
  7. First they've had and their strategy.
  8. We will also cover a few major issues they're facing,
  9. followed by recommendations to overcome these challenges.
  10. Now please sit back, fasten your seatbelts, settle in.
  11. Remember to keep that mask on and enjoy your flight.
  12. Our first stop is a brief overview.
  13. Delta has had many stops along the way to their
  14. current state.
  15. Founded in 1925 by C.
  16. E Woman Huff, the land dusters was an agricultural crop
  17. dusting airline.
  18. The successful business started winning government contracts to deliver mail,
  19. which then carried over into providing passenger travel.
  20. Throughout their journey, Delta accomplished many firsts.
  21. They were the first airline to board one million people
  22. in a single city out of Atlanta, Georgia.
  23. They also pioneered the hub and spoke system that is
  24. common today.
  25. This allows for consolidation of passengers for more financially efficient
  26. flights. They were also the first to ban smoking on
  27. all flights with the success.
  28. They're also came turbulence.
  29. Delta has faced their fair share of challenges.
  30. The airline industry has thin margins, so it wasn't a
  31. surprise to see some struggles from Delta.
  32. After numerous years of success, they suffered their first financial
  33. loss in 1982.
  34. Delta recovered from this first loss, but it was merely
  35. a layover.
  36. Delta filed for reorganization under the Chapter 11 bankruptcy code
  37. in 2000 and five.
  38. They ultimately emerged from bankruptcy in 2007, with their sights
  39. set on Brighter Horizons or in the interruption.
  40. Everyone, this is your captain speaking A ZX We climb
  41. to cruising altitude wanted to share some key components of
  42. our strategy here.
  43. Adult airlines are business Strategy focuses on providing a premium
  44. customer experience, which I hope you're all enjoying.
  45. His experience begins the moment you out of the airport
  46. and includes the phone.
  47. No experience full service from check in to deep planning.
  48. We even provide cargo on private jets if you like.
  49. The Delta App is very intuitive and easy to use.
  50. There's no need to check in at the counter, uh,
  51. for the boarding pass because read through all of that.
  52. Even fact we're your checked luggage is have one at
  53. all. Times will be greeted with helpful, well dressed divers
  54. and courteous gate agents and my group premium cabin that
  55. has been clean and sanitized hours of in flight entertainment
  56. with screens on every seat.
  57. Plus why, if I catch up on work and play
  58. not for a drink or meal service on every flight,
  59. including alcohol and our longer flights, we offer chef character
  60. meals and amenity things.
  61. We always aim to make our customers happy and feel
  62. welcome. I hope you return on another Delta flight.
  63. A premium service is our differentiator, and we hope that
  64. came across today.
  65. Our international and global strategy revolves around mergers and acquisitions
  66. and appliances.
  67. 2000 and eight.
  68. We've merged with a rival, Northwest Airlines.
  69. What six billion merger that created the world's biggest airline
  70. would service the 375 destinations worldwide.
  71. His murder resulted in combined revenue enhancement and cost savings
  72. estimated at over $2 billion annually and created many synergies.
  73. Northwest brought a reputation for operational excellence to adults unknown
  74. for service, hospitality and culture.
  75. However, the biggest advantage that came from the murder was
  76. linking the long established strength of Northwestern Asia with our
  77. expanding overseas network.
  78. Leverage benefits from the transatlantic SkyTeam alliance that includes Air
  79. France and KLM.
  80. Meanwhile, compared to other domestic carriers, we were the only
  81. ones to grow our long haul international flights between 7
  82. 2020 17.
  83. Now as horror strategic alliances.
  84. Since 1996 Delta and American Express have offered a portfolio
  85. of co branded products that allow illegible card members to
  86. earn miles and received other Delta related premium benefits, all
  87. while earning American Express rewards as well.
  88. Both of our firms were known for premium service, and
  89. so we thought this was smart and related diversification.
  90. Expect our benefit from this relationship to double to nearly
  91. $7 billion annually by 2023.
  92. Strengthens are increasingly diversified revenue stream.
  93. At the same time, American Express users converted points to
  94. sky miles on a 1 to 1 basis directly from
  95. amex travel dot com, as well.
  96. These parts offer first check back free playing cabin.
  97. One priority boarding lt Spy callbacks is on top of
  98. that. Our sky clubs offer a quiet and secluded place
  99. to relax where eat, shower and drink before a fight
  100. and our business.
  101. Travelers love this especially.
  102. It also recently signed a deal with Lift, which allows
  103. Delta travelers toe earn and news five miles for lift
  104. rides, which again benefits both firms.
  105. Now we have reached our cruising altitude.
  106. We're gonna turn my attention back to flying this plane
  107. to prevent any major issues on this flight.
  108. But you're fine.
  109. Defendants now have some or interesting points to share, so
  110. you're funny.
  111. A lot of interesting points there from our captain.
  112. Let's save that round of applause until we land, though,
  113. while the beverage service is beginning, we're going to point
  114. out major issues Delta is facing.
  115. The coast of airfare is one of the biggest factors
  116. in determining a consumers willingness to fly.
  117. This is the key reason why consumers tend to purchase
  118. airfare well in advance of the actual travel date.
  119. Dynamic pricing strategies, based on the demand for certain routes
  120. throughout the year create the need for a robust revenue
  121. management team to minimize financial losses on direct operations.
  122. We appreciate you choosing Delta Airlines today.
  123. Competition in our industry is high.
  124. We know the budget airlines are appealing, but we value
  125. our returning customers and our sky Miles members for your
  126. continued support in our five forces analysis.
  127. The threat of new entrances low given the capital needed
  128. to start up the threat of substitutes is also low
  129. to moderate as the alternatives to flying arm or time
  130. demanding and much slower.
  131. The bargaining power for suppliers is approaching the higher end
  132. of the scale because there are few suppliers of dependable
  133. aircraft. The bargaining power of buyers is also on the
  134. higher end because the buyer can use the Internet and
  135. travel sites to find the best price.
  136. A stick force we're all dealing with right now is
  137. coded 19.
  138. I hope you all are enjoying that extra room with
  139. the open middle seats.
  140. That and the required masks are part of our added
  141. safety precautions to ensure that everyone makes it to infinity
  142. and beyond safely.
  143. This pandemic has really hurt our industry and company.
  144. With travel restrictions and customers not flying, we're losing out
  145. on millions in revenue each day.
  146. We will provide recommendations on how to overcome these issues
  147. shortly. But first, let's do a quick fly by of
  148. our SWAT analysis taking a bird's eye level view of
  149. our SWAT analysis we can see.
  150. The Delta has many strengths that prepare us for unexpected
  151. rough air.
  152. As we mentioned, Delta has a strong loyalty program and
  153. a commitment to ensuring all passengers have a positive experience.
  154. Another strength is the strategic location of our hubs in
  155. order to maximize the efficiency of our routes.
  156. Ah, weakness is the thin margins, so we will get
  157. into some recommendations that work to cut costs and inefficiencies.
  158. Delta has several opportunities, including gaining additional routes and expanding
  159. its presence in emerging markets.
  160. However, Delta is part of a highly regulated industry and
  161. has threatened by anything that disrupts routine travel such as
  162. weather, unrest and even global pandemics.
  163. As we make our way back through the cabin to
  164. prepare for final descent to our destination, please turn your
  165. attention to the monitors for final recommendations.
  166. You point out some major challenges faced by Delta Airlines.
  167. Various analysis.
  168. We have come up with a few recommendations.
  169. First, we would like to initially focused on reducing costs
  170. wherever possible.
  171. The challenges of Kobe, 19, can be viewed as an
  172. opportunity to become even more dominant player in the market
  173. once we return to some semblance of normal, you can
  174. use this economic downturn as leverage to secure more favorable
  175. long term deals with suppliers should not be seen as
  176. taking advantage of desperate companies is a boon to all
  177. parties. Those fires were able to maintain.
  178. The cash flow is necessary to stay in business, and
  179. Delta reduces costs while ensuring their critical supply chain remains
  180. intact so they can ramp up in the near future.
  181. Elsa should also conduct a full audit across all business
  182. units to identify and eliminate waste and redundancies.
  183. To borrow a racing analogy, the best way to save
  184. a pound is to find 16 places to save.
  185. This should not be seen as a one time trend,
  186. but as a cultural shift, individual call centers will need
  187. to view their P and L statement as if it
  188. were their own small business, with every dollar in or
  189. out affecting them directly.
  190. Incentives toe overall cost reduction as well as offering bonuses
  191. for individuals that identify creative ways to cut costs without
  192. negatively impacting the business, will effectively kick off this cultural
  193. shift next way, recommend the delta accelerate the Decommissioning of
  194. outdated airframes and equipment, end of life equipment that would
  195. have previously been replaced on a one for one basis
  196. should instead you reviewed for necessity, the availability of less
  197. expensive alternatives or for replacement exists with within Delta's global
  198. inventory a thorough review of route profitability both from a
  199. historical perspective as well as forecasted trends in the near
  200. and long term future, UM, may result in the frequency
  201. of certain routes to be reduced or eliminated outright, and
  202. the resource is allocated elsewhere.
  203. For instance, does it make sense to have hourly flights
  204. from Atlanta to Miami?
  205. The Deltas famous 2012 acquisition of an oil refinery was
  206. not as successful as they might have hoped.
  207. It does not mean that the underlying principle vertical integration
  208. was walled.
  209. Delta can have better success in the future and future
  210. endeavors with businesses that are less prone price fluctuations, as
  211. previously mentioned, many Delta suppliers air currently struggling to stay
  212. above water, and some have already folded.
  213. This unfortunate reality presents the opportunity to eat either outright
  214. acquire. These companies are purchased their plants and equipment and
  215. things on the dollar compared to just a year ago.
  216. Consolidating Delta supply chain is now the only benefit of
  217. this strategy by bringing suppliers in house and allowing them
  218. to function as their own semi autonomous entities.
  219. Under the Delta umbrella, they will be able to create
  220. new revenue streams by selling to other airlines around the
  221. world, requiring companies in adjacent industries such as supply chain
  222. management or logistics software to be considered as well.
  223. This has the added benefit of reducing brain drain.
  224. By reassigning current Delta employees previously would have been let
  225. laid off out of necessity, Delta should look into ways
  226. technology can utilize to automate or improve the efficiency of
  227. current processes.
  228. The silver lining to black of air travel is that
  229. Delta has the opportunity to migrate to do technology platforms
  230. without drastically impacting the day to day operations of the
  231. business. The capital outlay is currently risky and aggressive acquisition
  232. strategy, fueled by the aforementioned call savings as well as
  233. federal stimulus or other loans, reports Delta.
  234. The opportunity to bring much of their supply chain in
  235. house are cheap, cheaper than under ordinary circumstances.
  236. Our third final recommendation is for Delta explore the acquisition
  237. of recently defunct airlines.
  238. The initial focus should be on acquiring regional carriers, many
  239. of which Delta has previously partnered with and no well
  240. by bringing these connecting flights under the Delta umbrella, as
  241. opposed to partnering with small regional carrier carriers Delta and
  242. control the entire passenger journey from departure gate to final
  243. destination while increasing the profit margins above those of the
  244. regional care by taking advantage of vastly greater economies of
  245. scale. Additionally, Delta can utilize this approach to get access
  246. to new markets.
  247. If it Delta is able to acquire more than one
  248. career in a different geographic region, we recommend the focus.
  249. Uh, I'm sorry, guys.
  250. I blew it.
  251. They just keep going.
  252. Just keep it does is able to acquire more than
  253. one care in a different geographic region.
  254. Okay, fuck.
  255. Okay, if Delta is able to acquire more than one
  256. care, we recommend that focus.
  257. They focus on one geographic region.
  258. So the Southeast Asia.
  259. This way they can establish a hub as a jumping
  260. off point for future expansion.
  261. We also advise the Delta carefully considered their brand reputation,
  262. forget demographic and customer reception of any new company.
  263. They acquire companies that you either have strong brand loyalty
  264. or position themselves as inexpensive, low prial frills airlines should
  265. operate under their own branding so as not to alienate
  266. customers for achieving the perception of Delta similar to the
  267. supplier acquisition discussed above.
  268. Delta has a unique opportunity.
  269. Greatly expand their scope and reach relative to the competition.
  270. Should they be willing to take the financial risk.
  271. Thank you.
  272. We have now reached our final destination.
  273. Feature looks bright.
  274. Possibilities are endless.
  275. Thanks for flying with us.
  276. You have any questions?