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Delta
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Kathryn OConnor
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Updated Dec 1, 2020
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00:02 - 00:03
Hello and welcome aboard everyone.
00:04 - 00:07
Today we're excited to discuss Ah, hometown company with you
00:08 - 00:09
and Atlanta Staple business.
00:09 - 00:13
Delta Airlines is responsible for connecting people and businesses across
00:13 - 00:13
the globe.
00:14 - 00:17
We will provide a brief overview of Delta's history Cem
00:17 - 00:19
First they've had and their strategy.
00:20 - 00:22
We will also cover a few major issues they're facing,
00:23 - 00:25
followed by recommendations to overcome these challenges.
00:26 - 00:30
Now please sit back, fasten your seatbelts, settle in.
00:30 - 00:32
Remember to keep that mask on and enjoy your flight.
00:36 - 00:38
Our first stop is a brief overview.
00:39 - 00:41
Delta has had many stops along the way to their
00:41 - 00:42
current state.
00:44 - 00:46
Founded in 1925 by C.
00:47 - 00:51
E Woman Huff, the land dusters was an agricultural crop
00:51 - 00:51
dusting airline.
00:52 - 00:56
The successful business started winning government contracts to deliver mail,
00:56 - 00:59
which then carried over into providing passenger travel.
01:02 - 01:04
Throughout their journey, Delta accomplished many firsts.
01:05 - 01:08
They were the first airline to board one million people
01:08 - 01:10
in a single city out of Atlanta, Georgia.
01:11 - 01:14
They also pioneered the hub and spoke system that is
01:14 - 01:15
common today.
01:16 - 01:19
This allows for consolidation of passengers for more financially efficient
01:20 - 01:23
flights. They were also the first to ban smoking on
01:23 - 01:25
all flights with the success.
01:26 - 01:27
They're also came turbulence.
01:29 - 01:31
Delta has faced their fair share of challenges.
01:32 - 01:35
The airline industry has thin margins, so it wasn't a
01:35 - 01:37
surprise to see some struggles from Delta.
01:38 - 01:41
After numerous years of success, they suffered their first financial
01:42 - 01:42
loss in 1982.
01:44 - 01:46
Delta recovered from this first loss, but it was merely
01:47 - 01:47
a layover.
01:48 - 01:52
Delta filed for reorganization under the Chapter 11 bankruptcy code
01:52 - 01:53
in 2000 and five.
01:54 - 01:58
They ultimately emerged from bankruptcy in 2007, with their sights
01:59 - 02:04
set on Brighter Horizons or in the interruption.
02:04 - 02:07
Everyone, this is your captain speaking A ZX We climb
02:07 - 02:10
to cruising altitude wanted to share some key components of
02:10 - 02:11
our strategy here.
02:11 - 02:15
Adult airlines are business Strategy focuses on providing a premium
02:15 - 02:17
customer experience, which I hope you're all enjoying.
02:18 - 02:20
His experience begins the moment you out of the airport
02:21 - 02:21
and includes the phone.
02:23 - 02:25
No experience full service from check in to deep planning.
02:26 - 02:28
We even provide cargo on private jets if you like.
02:29 - 02:31
The Delta App is very intuitive and easy to use.
02:32 - 02:34
There's no need to check in at the counter, uh,
02:35 - 02:37
for the boarding pass because read through all of that.
02:38 - 02:41
Even fact we're your checked luggage is have one at
02:41 - 02:45
all. Times will be greeted with helpful, well dressed divers
02:45 - 02:49
and courteous gate agents and my group premium cabin that
02:49 - 02:53
has been clean and sanitized hours of in flight entertainment
02:53 - 02:54
with screens on every seat.
02:55 - 02:58
Plus why, if I catch up on work and play
02:59 - 03:01
not for a drink or meal service on every flight,
03:02 - 03:05
including alcohol and our longer flights, we offer chef character
03:05 - 03:07
meals and amenity things.
03:08 - 03:10
We always aim to make our customers happy and feel
03:10 - 03:13
welcome. I hope you return on another Delta flight.
03:14 - 03:17
A premium service is our differentiator, and we hope that
03:17 - 03:18
came across today.
03:19 - 03:22
Our international and global strategy revolves around mergers and acquisitions
03:23 - 03:24
and appliances.
03:25 - 03:26
2000 and eight.
03:26 - 03:29
We've merged with a rival, Northwest Airlines.
03:30 - 03:33
What six billion merger that created the world's biggest airline
03:33 - 03:36
would service the 375 destinations worldwide.
03:37 - 03:40
His murder resulted in combined revenue enhancement and cost savings
03:41 - 03:45
estimated at over $2 billion annually and created many synergies.
03:46 - 03:50
Northwest brought a reputation for operational excellence to adults unknown
03:51 - 03:52
for service, hospitality and culture.
03:53 - 03:56
However, the biggest advantage that came from the murder was
03:56 - 04:00
linking the long established strength of Northwestern Asia with our
04:00 - 04:01
expanding overseas network.
04:01 - 04:05
Leverage benefits from the transatlantic SkyTeam alliance that includes Air
04:06 - 04:06
France and KLM.
04:08 - 04:11
Meanwhile, compared to other domestic carriers, we were the only
04:11 - 04:15
ones to grow our long haul international flights between 7
04:15 - 04:16
2020 17.
04:17 - 04:19
Now as horror strategic alliances.
04:21 - 04:24
Since 1996 Delta and American Express have offered a portfolio
04:25 - 04:28
of co branded products that allow illegible card members to
04:28 - 04:31
earn miles and received other Delta related premium benefits, all
04:31 - 04:33
while earning American Express rewards as well.
04:34 - 04:37
Both of our firms were known for premium service, and
04:37 - 04:39
so we thought this was smart and related diversification.
04:41 - 04:43
Expect our benefit from this relationship to double to nearly
04:44 - 04:45
$7 billion annually by 2023.
04:47 - 04:50
Strengthens are increasingly diversified revenue stream.
04:50 - 04:54
At the same time, American Express users converted points to
04:54 - 04:57
sky miles on a 1 to 1 basis directly from
04:57 - 04:58
amex travel dot com, as well.
04:59 - 05:02
These parts offer first check back free playing cabin.
05:03 - 05:06
One priority boarding lt Spy callbacks is on top of
05:06 - 05:10
that. Our sky clubs offer a quiet and secluded place
05:10 - 05:13
to relax where eat, shower and drink before a fight
05:14 - 05:15
and our business.
05:15 - 05:16
Travelers love this especially.
05:18 - 05:20
It also recently signed a deal with Lift, which allows
05:21 - 05:23
Delta travelers toe earn and news five miles for lift
05:23 - 05:25
rides, which again benefits both firms.
05:28 - 05:30
Now we have reached our cruising altitude.
05:31 - 05:32
We're gonna turn my attention back to flying this plane
05:33 - 05:35
to prevent any major issues on this flight.
05:36 - 05:36
But you're fine.
05:37 - 05:40
Defendants now have some or interesting points to share, so
05:40 - 05:40
you're funny.
05:43 - 05:45
A lot of interesting points there from our captain.
05:46 - 05:48
Let's save that round of applause until we land, though,
05:49 - 05:52
while the beverage service is beginning, we're going to point
05:53 - 05:54
out major issues Delta is facing.
05:57 - 05:59
The coast of airfare is one of the biggest factors
05:59 - 06:02
in determining a consumers willingness to fly.
06:02 - 06:05
This is the key reason why consumers tend to purchase
06:05 - 06:08
airfare well in advance of the actual travel date.
06:09 - 06:12
Dynamic pricing strategies, based on the demand for certain routes
06:12 - 06:15
throughout the year create the need for a robust revenue
06:15 - 06:18
management team to minimize financial losses on direct operations.
06:21 - 06:24
We appreciate you choosing Delta Airlines today.
06:24 - 06:26
Competition in our industry is high.
06:27 - 06:29
We know the budget airlines are appealing, but we value
06:30 - 06:33
our returning customers and our sky Miles members for your
06:33 - 06:37
continued support in our five forces analysis.
06:38 - 06:41
The threat of new entrances low given the capital needed
06:41 - 06:45
to start up the threat of substitutes is also low
06:45 - 06:48
to moderate as the alternatives to flying arm or time
06:48 - 06:50
demanding and much slower.
06:51 - 06:54
The bargaining power for suppliers is approaching the higher end
06:54 - 06:57
of the scale because there are few suppliers of dependable
06:57 - 07:01
aircraft. The bargaining power of buyers is also on the
07:01 - 07:04
higher end because the buyer can use the Internet and
07:04 - 07:06
travel sites to find the best price.
07:09 - 07:12
A stick force we're all dealing with right now is
07:12 - 07:12
coded 19.
07:13 - 07:16
I hope you all are enjoying that extra room with
07:16 - 07:16
the open middle seats.
07:17 - 07:20
That and the required masks are part of our added
07:20 - 07:23
safety precautions to ensure that everyone makes it to infinity
07:24 - 07:25
and beyond safely.
07:26 - 07:29
This pandemic has really hurt our industry and company.
07:29 - 07:33
With travel restrictions and customers not flying, we're losing out
07:34 - 07:35
on millions in revenue each day.
07:38 - 07:41
We will provide recommendations on how to overcome these issues
07:41 - 07:44
shortly. But first, let's do a quick fly by of
07:44 - 07:49
our SWAT analysis taking a bird's eye level view of
07:49 - 07:51
our SWAT analysis we can see.
07:51 - 07:54
The Delta has many strengths that prepare us for unexpected
07:55 - 07:55
rough air.
07:56 - 08:00
As we mentioned, Delta has a strong loyalty program and
08:00 - 08:03
a commitment to ensuring all passengers have a positive experience.
08:05 - 08:08
Another strength is the strategic location of our hubs in
08:09 - 08:11
order to maximize the efficiency of our routes.
08:12 - 08:16
Ah, weakness is the thin margins, so we will get
08:16 - 08:19
into some recommendations that work to cut costs and inefficiencies.
08:21 - 08:26
Delta has several opportunities, including gaining additional routes and expanding
08:26 - 08:28
its presence in emerging markets.
08:29 - 08:33
However, Delta is part of a highly regulated industry and
08:33 - 08:36
has threatened by anything that disrupts routine travel such as
08:36 - 08:39
weather, unrest and even global pandemics.
08:42 - 08:44
As we make our way back through the cabin to
08:44 - 08:47
prepare for final descent to our destination, please turn your
08:48 - 08:49
attention to the monitors for final recommendations.
08:54 - 08:56
You point out some major challenges faced by Delta Airlines.
08:57 - 08:57
Various analysis.
08:58 - 08:59
We have come up with a few recommendations.
09:02 - 09:06
First, we would like to initially focused on reducing costs
09:06 - 09:06
wherever possible.
09:07 - 09:09
The challenges of Kobe, 19, can be viewed as an
09:09 - 09:11
opportunity to become even more dominant player in the market
09:12 - 09:16
once we return to some semblance of normal, you can
09:16 - 09:19
use this economic downturn as leverage to secure more favorable
09:19 - 09:23
long term deals with suppliers should not be seen as
09:23 - 09:26
taking advantage of desperate companies is a boon to all
09:26 - 09:28
parties. Those fires were able to maintain.
09:28 - 09:31
The cash flow is necessary to stay in business, and
09:32 - 09:34
Delta reduces costs while ensuring their critical supply chain remains
09:35 - 09:37
intact so they can ramp up in the near future.
09:38 - 09:41
Elsa should also conduct a full audit across all business
09:41 - 09:43
units to identify and eliminate waste and redundancies.
09:44 - 09:46
To borrow a racing analogy, the best way to save
09:46 - 09:48
a pound is to find 16 places to save.
09:50 - 09:53
This should not be seen as a one time trend,
09:53 - 09:56
but as a cultural shift, individual call centers will need
09:56 - 09:58
to view their P and L statement as if it
09:58 - 10:00
were their own small business, with every dollar in or
10:00 - 10:02
out affecting them directly.
10:03 - 10:06
Incentives toe overall cost reduction as well as offering bonuses
10:06 - 10:09
for individuals that identify creative ways to cut costs without
10:09 - 10:12
negatively impacting the business, will effectively kick off this cultural
10:13 - 10:17
shift next way, recommend the delta accelerate the Decommissioning of
10:18 - 10:21
outdated airframes and equipment, end of life equipment that would
10:21 - 10:24
have previously been replaced on a one for one basis
10:24 - 10:28
should instead you reviewed for necessity, the availability of less
10:28 - 10:32
expensive alternatives or for replacement exists with within Delta's global
10:32 - 10:36
inventory a thorough review of route profitability both from a
10:36 - 10:40
historical perspective as well as forecasted trends in the near
10:40 - 10:44
and long term future, UM, may result in the frequency
10:44 - 10:49
of certain routes to be reduced or eliminated outright, and
10:49 - 10:50
the resource is allocated elsewhere.
10:51 - 10:54
For instance, does it make sense to have hourly flights
10:54 - 10:55
from Atlanta to Miami?
10:59 - 11:02
The Deltas famous 2012 acquisition of an oil refinery was
11:02 - 11:04
not as successful as they might have hoped.
11:04 - 11:07
It does not mean that the underlying principle vertical integration
11:08 - 11:08
was walled.
11:08 - 11:11
Delta can have better success in the future and future
11:11 - 11:16
endeavors with businesses that are less prone price fluctuations, as
11:16 - 11:20
previously mentioned, many Delta suppliers air currently struggling to stay
11:20 - 11:21
above water, and some have already folded.
11:22 - 11:25
This unfortunate reality presents the opportunity to eat either outright
11:25 - 11:28
acquire. These companies are purchased their plants and equipment and
11:28 - 11:30
things on the dollar compared to just a year ago.
11:31 - 11:34
Consolidating Delta supply chain is now the only benefit of
11:34 - 11:37
this strategy by bringing suppliers in house and allowing them
11:37 - 11:39
to function as their own semi autonomous entities.
11:39 - 11:41
Under the Delta umbrella, they will be able to create
11:42 - 11:44
new revenue streams by selling to other airlines around the
11:44 - 11:48
world, requiring companies in adjacent industries such as supply chain
11:48 - 11:51
management or logistics software to be considered as well.
11:52 - 11:54
This has the added benefit of reducing brain drain.
11:54 - 11:57
By reassigning current Delta employees previously would have been let
11:58 - 12:01
laid off out of necessity, Delta should look into ways
12:01 - 12:04
technology can utilize to automate or improve the efficiency of
12:04 - 12:04
current processes.
12:06 - 12:07
The silver lining to black of air travel is that
12:08 - 12:10
Delta has the opportunity to migrate to do technology platforms
12:11 - 12:14
without drastically impacting the day to day operations of the
12:14 - 12:18
business. The capital outlay is currently risky and aggressive acquisition
12:19 - 12:22
strategy, fueled by the aforementioned call savings as well as
12:22 - 12:23
federal stimulus or other loans, reports Delta.
12:24 - 12:26
The opportunity to bring much of their supply chain in
12:26 - 12:29
house are cheap, cheaper than under ordinary circumstances.
12:32 - 12:35
Our third final recommendation is for Delta explore the acquisition
12:35 - 12:37
of recently defunct airlines.
12:39 - 12:41
The initial focus should be on acquiring regional carriers, many
12:42 - 12:44
of which Delta has previously partnered with and no well
12:45 - 12:48
by bringing these connecting flights under the Delta umbrella, as
12:48 - 12:51
opposed to partnering with small regional carrier carriers Delta and
12:51 - 12:54
control the entire passenger journey from departure gate to final
12:54 - 12:57
destination while increasing the profit margins above those of the
12:57 - 13:00
regional care by taking advantage of vastly greater economies of
13:00 - 13:04
scale. Additionally, Delta can utilize this approach to get access
13:04 - 13:05
to new markets.
13:05 - 13:07
If it Delta is able to acquire more than one
13:08 - 13:11
career in a different geographic region, we recommend the focus.
13:12 - 13:16
Uh, I'm sorry, guys.
13:16 - 13:17
I blew it.
13:18 - 13:19
They just keep going.
13:19 - 13:23
Just keep it does is able to acquire more than
13:23 - 13:25
one care in a different geographic region.
13:28 - 13:28
Okay, fuck.
13:28 - 13:33
Okay, if Delta is able to acquire more than one
13:33 - 13:34
care, we recommend that focus.
13:34 - 13:36
They focus on one geographic region.
13:36 - 13:37
So the Southeast Asia.
13:38 - 13:39
This way they can establish a hub as a jumping
13:39 - 13:40
off point for future expansion.
13:42 - 13:44
We also advise the Delta carefully considered their brand reputation,
13:45 - 13:48
forget demographic and customer reception of any new company.
13:48 - 13:51
They acquire companies that you either have strong brand loyalty
13:51 - 13:55
or position themselves as inexpensive, low prial frills airlines should
13:56 - 13:58
operate under their own branding so as not to alienate
13:58 - 14:01
customers for achieving the perception of Delta similar to the
14:01 - 14:02
supplier acquisition discussed above.
14:03 - 14:04
Delta has a unique opportunity.
14:05 - 14:07
Greatly expand their scope and reach relative to the competition.
14:08 - 14:10
Should they be willing to take the financial risk.
14:13 - 14:13
Thank you.
14:13 - 14:14
We have now reached our final destination.
14:15 - 14:16
Feature looks bright.
14:16 - 14:17
Possibilities are endless.
14:18 - 14:18
Thanks for flying with us.
14:19 - 14:20
You have any questions?
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