congruence & listening

RH
by rachel hassan2 views·Updated May 28, 2022
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  1. Hi, this is Rachel,
  2. thank you for listening to my mini lesson about Congruence and listening
  3. while collaborating with team members?
  4. Congruence
  5. is when all the pieces of communication agree
  6. with each other and reinforce each other.
  7. This means nonverbal and verbal communication.
  8. As education professionals, we focus a lot on effective verbal skills.
  9. However nonverbal communication is just as
  10. important to our effectiveness and credibility.
  11. Non verbal messages help either reinforce what we say or contradict
  12. what we say or it can be the entire message,
  13. but there is no neutral with nonverbal communication.
  14. When our nonverbal and verbal messages are consistent,
  15. this is congruence and this is when we
  16. are believable to our audience and our listener
  17. here are a few examples.
  18. MS Brown, an education specialist,
  19. walks into a quick meeting with the school
  20. psychologist and the eighth grade science teacher.
  21. She makes eye contact, smiles and sits down facing her colleagues.
  22. She places her hands on the desk, lean slightly in and says
  23. I am concerned with Mark's performance
  24. in science class the last few weeks.
  25. What are your thoughts on what's happening with him lately?
  26. Miss Brown glances at both colleagues and waits for them to start talking.
  27. This is an example of congruence.
  28. MS Brown's nonverbal message reinforced her words to make her believably
  29. concerned about Mark and ready to collaborate to help their students.
  30. Here's another example.
  31. MS Brown walks into the same room,
  32. gives a large sigh,
  33. setting a stack of papers down in front of her.
  34. She sits a few desks away from where the
  35. other two are sitting while glancing at her paper,
  36. she says the same thing I'm concerned with Mark's
  37. performance in science class the last few weeks?
  38. What are your thoughts on what's happening with him lately?
  39. MS Brown then looks up at her colleagues and glances at her phone quickly.
  40. This is an example of in congruence.
  41. Mhm.
  42. MS Brown's nonverbal message contradicts her words. That state she's concerned.
  43. She mostly seems concerned with the other things she needs to get done.
  44. Mm hmm.
  45. We are probably all guilty of doing this sometimes
  46. unintentionally of course because we are all busy.
  47. But when we are willing to put other things aside for
  48. a few minutes and show up for each other as teammates,
  49. we create an atmosphere of trust, respect and support.
  50. Good things will inevitably resort
  51. result for our team and our students.
  52. Another component to congruence and effective communication skills is listening
  53. here are just a few tips for you to
  54. help us be better collaborators and better team players.
  55. And listening is obviously um critical to that
  56. one.
  57. Established listening goals. What do we want to learn or clarify? I
  58. know what you're listening for and why
  59. hint Ry should always include understanding more
  60. to talk less teachers. Talk for a living.
  61. This one's hard for me but I don't want to miss someone else's insight. My aha moment.
  62. If I talk less and feel like there's something I didn't get to say.
  63. I can always send a follow up email later.
  64. Three avoid interruptions.
  65. Do you ever get so excited to share your thoughts that you're afraid?
  66. If you don't say it now, you'll forget or the topic will change Me too.
  67. But if you're in a meeting with several people,
  68. just scratch a word or two on paper and remind yourself what you want to share,
  69. you might find someone else will end up saying it.
  70. Either way, you can relax and fully focus on what the speaker is saying.
  71. Mhm.
  72. Listen, if listening is hard for you,
  73. like it is for me to focus on one of these tips at a time
  74. and really make it a practice to work on that skill for three weeks.
  75. It takes 21 days to form a new habit.
  76. You'll add so much to your credibility as a team member with the ultimate goal
  77. being to serve the students were working with to the best of our ability.
  78. Thank you so much for listening. I hope this was helpful.