Serena Hotel

Islamic, Oh I'm sorry about student concerts.

University of Baby Treaty.

Did. I'm going to prison my presentation on a research

work of organizational behavior given us by certain Madison.

And the topic of my presentation was serena towns.

So, Serena Hotel is an organization of hospitality and tourism

that runs a chain of 36 luxury hotels, lavish resorts

in safari lodges, best in South Asia, South Africa and

East africa.

So in a hotel, Islamabad is one of the Pakistan's

well known hotel which is located in the heart of

the country's long fight.

The designs and the furnishings of this magnificent hotel are

a great representation of traditional Pakistani culture.

So some reward in performance practices of Serena hotel are

like. It involves services did aim to facilitate good performance.

So in a hotel space scheme and where these bonuses

are playing to attract and inspire the workers which are

like pay system in pay system, honesty award, employ abdomen

supervisor optimum and cash awards from Washington, next strength.

These things are included And they also provide fringe benefits

to their employers which includes pre meal during working art,

transportation, free medical checkup, sick leaves with full pain and

birthday cake for employers.

And they also have safety security and health facilities and

also the development of the employees relation by counseling them

and arranging special meetings and then in case of any

problem and making the employees for employers family or with

each other.

And they also have a performance reprisals.

And the method for the performance appraisal in serena hotel

are graphical rating scale uh in which few steps are

kept in view which are improving improving job performance.

And then they provide information to the workers and the

managers. Uh This is the on monthly basis and after

date they have provide the feedback to the employees.

And then selection is done on this passage.

So the next part of serena hotel is a decision

making. A decision making is a very powerful tool of

any organization because whatever decision you have met, it depends

on your future and the results and outcomes in the

future. So it is necessary to make the right decision

which will help you, you're in the future.

So for their serena we can also have some steps

which they followed while making decisions.

So initially they identified the problem which is the problem

and what type of problem they have in their organization.

Then they gather the information regarding the problem.

They identify the alternatives for their problem and then among

the alternatives, they choose the best alternative.

And after that uh taking actions uh they take actions

and then they revealed the decision and the consequences.

What are the consequences in the future?

They have then they are they have the conflict part

in the organization.

In conflict part they have like we know that conflicts

are rising when there are differences in organization.

There are different people.

They have different minds, different opinions when these meet up.

Then of course of course, conflicts rises and in serena

hotel they're also conflicts which are like within a team

and they have with the technology.

They have conflict like with the technology when the old

employees, they don't have the knowledge about technology, new technology,

it creates conflicts and with the environment employees face can

fix regarding the environment and also with the management, like

what type of rules and regulations the management setups for

the employer for the employees.

And there may be disagree with these policies, these careers

conflicts and for these can fix the provide counseling to

their employees and the miniatures as well.

And they also deal with equality to with the all

employers. So they resolve the conflict.

And the main thing here is analyzing the problem.

They analyze the problem like how and why this problem

is uh is cleared and how they will resolve this

problem. So these are the steps according to which they

resolve the conflict of the organization.

Then the next part is uh about leadership and organizational

structure. Leadership is uh the selected leaders in serena hotel.

There select leaders on the merit basis like on the

basis of marriage is like the employers.

Then they also have the next step in which they

uh select people or the employees which who have experienced

and along with the skills.

And we know that in this era skills like communication

is very important.

And the next thing is in serena hotel that the

leaders have already playing missions involved due to which they

can easily diminish the work or and they can properly

work there.

So then they have organizational structure which includes objectives, responsibilities,

roles and duties.

And for they help systems for work elements, gave specific

systems and specific management for their things like um how

the individuals are working, how in team they are working

and working.

They they must uh what what do you think they

have to implement in their work and how they will

uh uh like get success and what should be the

points they have to keep in mind while working all

these things are there so they were accordingly and diminishment

and is there so the management of the serena hotel,

it works properly with full planned missions and objectives, that's

why it is getting success and it has all its

branches in all over the world.

So and then the next part is yeah organizational cultural

and change.

So we know that uh every organization has its own

culture and like different culture, what what type of organization

it is, how it deals with employers all these things

where it is situated, the people over there, all these

things, the tools and values their norms, values, all these

things included in there culture.

So when we come to talk about the serena hotel,

uh you know that it has experienced an old employers,

it has traditional food for its set up is according

to the culture of uh of the area where it

is situated and the decorations.

Also the decorations are also according to the area and

the society and the culture they have where it is

situated. Did so it attracts most of the people do

to it uh experienced people traditional food and traditional and

culture, all these things attract most of the people and

now some recommendations at at the end of the presentation.

So according to my point to feel some recommendations, I

like modernization should be there because it mostly focuses on

the cultural thing like cultural type of things.

So if there is modernization, most of the people attracted

towards it because most of the youth in this era

they attracted towards the data type of thing where new

things, new technology, new setups are there.

So modernization should be there and new people should be

there like new people in case in a sense of

employers because they have old employers so they don't know

how to deal with new technology.

If they give chance to new youth then they will

be able to um create something new, something innovative and

they can be able to bring my mortar organization into

their organization.

And the third thing.

And the main thing is there should be high salaries

for the employers.

Because of the law salaries most of the people are,

we can see employers are they're living the jobs.

And we can say high turnover is there because of

the law salaries As we know in the market with

new organization count?

The competition rises in the market, so the demand of

and other organizations joining other organization is increasing, so and

high turnover, it is also increasing.

So there should be high salaries for you can.

And these are some recommendations from my side and thank

you so much for listening carefully.

Thank you.

Serena Hotel

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