Facilitating Outgoing Calls

KD
by Kade Restika Dewi8 views·Updated Jun 16, 2021
Re-use contentCreate your own

Chapters

This video was created as the task of CATC workshop at SMKN 3 Denpasar featuring SEAMEO SEAMOLEC

Audio TranscriptAuto-generated

  1. um So it's tiesto.
  2. Good morning my student.
  3. And how are you this morning?
  4. I hope that everyone are healthy and ready to study.
  5. All right today we are going to discuss about our
  6. Yeah. Mhm.
  7. Elementary placing outgoing calls on behalf of the enterprise.
  8. Okay here we are going to discuss about five topics.
  9. So be ready because you know this is really important
  10. uh things that you have to gain that you have
  11. to know as a prospective hotelier.
  12. Okay so this is our topic today, placing outgoing calls
  13. on behalf of the enterprise.
  14. All right, be ready.
  15. Okay. Okay.
  16. Um first we are going to discuss about the obtained
  17. required telephone number and detail of business person to be
  18. called. Okay.
  19. Yeah. Alright calls are usually made for a variety of
  20. reasons. Whatever the reason when placing an outgoing call we
  21. must follow the correct telephone etiquette.
  22. We must know to whom the taliban will be address
  23. when making outgoing calls on behalf of the enterprise.
  24. Unless the client or guests know the numbers need.
  25. We have to know the outgoing call numbers.
  26. Okay outgoing.
  27. The outgoing call numbers can be from um internal or
  28. the listing of all department extension numbers or can be
  29. from client directories or a listing of all the clients
  30. and enterprise has or it could be from directories.
  31. Yeah. Either electric or hard copy directories.
  32. Using external listening to find the numbers required by the
  33. enterprise. It could be local directories, regular directories or international
  34. directories and the last in some countries um there could
  35. be a directory assistance where an external operator will assist
  36. you to get the details needed for the cause.
  37. All right.
  38. You got it.
  39. Now we move to the second point how to determine
  40. the purpose of the call.
  41. When placing outgoing call.
  42. We need to determine the purpose of the call.
  43. The purpose of the call could be a returning call
  44. or making uh inquiry or clarifying an information.
  45. Or it could be seeking information or finding out information
  46. and it also could be selling and marketing activities to
  47. promote the enterprise.
  48. Okay? Okay.
  49. Next please call and ask please contact with a required
  50. business or person.
  51. Okay blessing.
  52. An outgoing call requires you to dial the required number
  53. and make sure you are connected to the appropriate person
  54. or business and how to ask the blister context.
  55. Once you have been connected to the number you requested
  56. or dial the person at the other and should also
  57. be following acceptable to help on etiquette and answered the
  58. phone with an appropriate greeting.
  59. Okay? And give the name of the establishment.
  60. Once you have asked the place that you have the
  61. correct business as to be put through to the required
  62. person you are seeking.
  63. Okay? So when you have already dialed the number and
  64. the call answer, you have to know how to how
  65. to reply.
  66. Okay. All right.
  67. And explain the purpose of the call.
  68. Is it a returning call or is it a making
  69. an inquiry or is it about seeking information or is
  70. it about selling and marketing activity?
  71. We have to explain the purpose of the call.
  72. Okay. And the last one.
  73. How to transfer connected call to collar.
  74. There are some procedure that you have to followed when
  75. you want to transfer a call to the color.
  76. The first one is let the collar.
  77. No, you are making the call on another person behalf.
  78. You are calling on behalf of the enterprise, not on
  79. behalf of you yourself.
  80. Okay? And put them and put them on hold, speak
  81. to your guests and let them know you have the
  82. caller and put the last one, Put the call through.
  83. Okay. That's all about our topic today.
  84. It's about how to place an outgoing calls.
  85. So we have discussed about five topics how or the
  86. list of the number of outgoing call and how to
  87. determine outgoing call and what is the purpose of the
  88. call and how to connect outgoing call?
  89. All right.
  90. I hope that you understand what we discussed today and
  91. see you next week with the next topic.
  92. Goodbye on sunday sunday sunday.