Updating the email Address

MD
by Michele Dobson9 views·Updated Sep 15, 2021
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  1. Hi everyone.
  2. My name is Kevin and I'm one of the trainers
  3. for patient access emails are very convenient every day.
  4. We use them to communicate with people, subscribe to newsletters
  5. or signed up for social media.
  6. It's also convenient for our patients to have their emails
  7. on file so they can get access to their patient
  8. portal so they can get their lab results online, even
  9. make payments.
  10. This is why we ask for their email during registration.
  11. So that's why for this month's review we're going to
  12. talk about emails.
  13. We're going to review four scenarios and talk about how
  14. we're going to handle them.
  15. Let's go ahead and start scenario number one.
  16. What are you going to do if you're patient already
  17. has an email on file?
  18. Do we move on to save time because we already
  19. have it or confirm?
  20. If you have the correct email address on file?
  21. We want to confirm if we have the correct email
  22. address on file, who knows?
  23. Maybe the spelling is incorrect or your patient has a
  24. new one.
  25. This way our records are up to date now, what
  26. if the email listed says none?
  27. Do we ask if they have one or assume they
  28. don't have one and they're not going to give up
  29. any? We still want to ask if they have one
  30. maybe during the previous registration?
  31. They didn't have an email yet and they have one
  32. now. And for the 3rd scenario, what if the email
  33. listed says declined?
  34. Do we assume they're going to decline again today.
  35. Are we going to ask if they want to provide
  36. one this time?
  37. We want to ask if they want to provide one
  38. this time and to encourage them to provide an email
  39. address. We can highlight the benefits of the patient portal
  40. and for our last scenario there's no email listed on
  41. file or it's blank and it says or it says
  42. unknown. So do we ask if they want to provide
  43. one or move on to the next demographic information?
  44. We still want to ask if they want to provide
  45. one again.
  46. We want our patients to have the convenience of having
  47. access to the patient portal.
  48. Now you know what to do if ever you encounter
  49. those scenarios and just a few reminders if ever your
  50. patient is unresponsive during the time of admission, you can
  51. put in a note of their email and if your
  52. patient is a minor you can put in none.
  53. The bottom line is you always want to ask for
  54. your patients email regardless if it has declined.
  55. None or if it's black.
  56. You want to make sure that our patients are aware
  57. of the convenience of the patient part of.
  58. So that's it for a monthly review again.
  59. Don't forget to confirm your patients email.
  60. Bye.