Lyons CQI pt 4

Hi thanks for joining today.

We're going to go over an area for continuous quality

improvement at Seattle Grace Hospital.

In a hospital setting, patient satisfaction is linked to the

rates of wasted food.

Patients who receive incorrect items, incorrect amounts of items or

incorrectly. There's of items are more likely to waste their

food items at Seattle Grace hospital patient satisfaction is very

important. It's very important that patients receive the correct try

items. The research question is well receiving the correct supplement,

flavor and amount contribute to patient satisfaction.

So for this research design we chose a survey to

examine patient satisfaction as it relates to the correct supplement

amount and flavor methodology, the inclusion criteria.

We needed 50 patients to complete the study.

Uh those patients need to be over 18 years of

age and they needed to be receiving supplements.

Um so the study was conducted over 14 days.

Information was collected through the patient survey.

Um patient charts and patient menus.

The variables that we measured in this study where age,

sex, the unit, the patient was in the type of

supplement they were prescribed the amount of supplement that was

ordered, the flavor that the patient ordered, The amount that

was provided to the patient, the flavor that was provided

to the patient and the amount that the patient consumed.

Yeah. So the results of the study showed that 93.3

of the time the correct flavor was delivered, which means

that 6.67 of the time the incorrect flavor is delivered.

However, um much more surprising we found that only 53.3

of the time was the correct and not being delivered

to the patient, Which meant that 46.6 nearly half the

time the incorrect amount of being delivered to the patient.

Um We gathered patient satisfaction scores using a survey and

it was out of a five point scale.

The mean subtraction score was 3.9.

The medium was four and the mod was for so

based on the results of the patient satisfaction survey.

On patient satisfaction was not solely influenced by the labor

of supplement received.

Um There are many other factors contributing to patient satisfaction

based on the study and the results that we gathered.

Um We concluded that the staff who is responsible for

measuring pouring and delivering the supplement should receive additional training

on the importance of providing the correct amount of supplement,

how that can affect patient outcomes and patient recovery times

along with patients out affection.

Um We also would like to implement a double check

system at the end of the trail line to ensure

that patients are receiving the correct items and the appropriate

amount. These steps will likely increase patient satisfaction and overall

nutrition and will definitely save Seattle grace money from wasted

supplement and food in the long run.

Thank you for joining.

That's all I have for you today.

Lyons CQI pt 4

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