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Slide 3
BZ
by
Bianca Zweck
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Updated Apr 6, 2021
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Chapter 1
Audio Transcript
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00:01 - 00:04
Despite their significant growth that I bear was experiencing and
00:04 - 00:08
the capabilities of connecting with their customers, their product orientated
00:08 - 00:09
approach quickly got outdated.
00:10 - 00:13
This was because of the challenge they faced by competing
00:13 - 00:17
in a market that was continuously involving and as a
00:17 - 00:20
result, growth at this time so to less than 6%
00:21 - 00:27
in 1990 mm mhm.
00:28 - 00:32
A crucial turning point for the longevity of IBM in
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remaining innovative and forward looking was the decision to undergo
00:35 - 00:39
the transformation for being product orientated to service orientated.
00:40 - 00:43
To successfully make this transition, IBN had to invest greatly
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in its existing competencies.
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