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Improving Cultural Competence in Pharmacy Practice
NM
by
Natalie Miller
·
4 views
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Updated Apr 4, 2022
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Chapters
00:00
Chapter 1
00:06
Chapter 2
00:41
Chapter 3
00:43
Chapter 4
01:21
Chapter 5
01:22
Chapter 6
01:51
Chapter 7
01:53
Chapter 8
02:20
Chapter 9
02:22
Chapter 10
02:44
Chapter 11
02:46
Chapter 12
Audio Transcript
Auto-generated
00:02 - 00:05
cultural competency is a key component for reducing
00:05 - 00:07
health disparities in our current health care system.
00:07 - 00:09
There are many interventions that should be implemented
00:09 - 00:12
to improve the cultural competency of healthcare providers,
00:12 - 00:15
improve patient trust and health care systems and
00:15 - 00:18
improve patient outcomes for historically marginalized ethnic groups.
00:18 - 00:19
Within the field of pharmacy,
00:19 - 00:22
our goal is focused on eliminating regulated health disparities.
00:22 - 00:26
His goal can be achieved through three key steps cultural confidence.
00:26 - 00:28
He training for pharmacy providers,
00:28 - 00:31
the use of interpreters and bilingual providers and the
00:31 - 00:34
use of linguistically and culturally appropriate health education materials
00:35 - 00:38
with an attitude of empathy, understanding and respect for all of our patients.
00:38 - 00:40
We should always seek to improve drug
00:40 - 00:42
related health disparities in our communities.
00:44 - 00:48
The important steps of cultural competency are developing awareness,
00:48 - 00:51
acquiring knowledge about cultural biases and maintaining
00:51 - 00:53
cultural communication among patients and providers.
00:53 - 00:56
Developing self awareness regarding any personal
00:56 - 00:58
biases and acquiring knowledge are both necessary
00:58 - 01:03
as it can increase provider's ability to acknowledge when and why biases occurred,
01:03 - 01:06
maintaining cultural communication among patients and providers is
01:06 - 01:09
combining acquiring knowledge and self awareness and putting them
01:09 - 01:13
into action during patient provider encounters with cultural
01:13 - 01:16
competency training implemented into the health care system.
01:16 - 01:18
Health could be following patients getting trust
01:18 - 01:21
and confidence and accessing health care resources.
01:22 - 01:25
Language barriers are a major contributor of health
01:25 - 01:29
disparities for patients with limited or no english proficiency
01:29 - 01:30
in the pharmacy setting.
01:30 - 01:33
Language barriers may result in core medication
01:33 - 01:36
adherence or miscommunication of important safety information.
01:36 - 01:39
This issue can be addressed at the structural level.
01:39 - 01:42
By offering access to video or telephonic interpreting services,
01:42 - 01:45
as well as recruiting a linguistically diverse staff
01:45 - 01:47
to represent the languages spoken within a community.
01:47 - 01:51
Employing these strategies will help to improve patient adherence,
01:51 - 01:52
safety and satisfaction,
01:54 - 01:57
ensuring education is linguistically and culturally appropriate is
01:57 - 01:59
a key factor in improving cultural competency.
02:00 - 02:02
Information should be up to date and representative
02:02 - 02:04
of the many different backgrounds in our society.
02:04 - 02:06
To improve appropriateness of cultural education.
02:06 - 02:10
It would be beneficial for providers to have a solid understanding of vulture on a
02:10 - 02:12
broad spectrum and a more in depth
02:12 - 02:14
knowledge of culture specific to their community.
02:14 - 02:17
Focusing education on culture is prevalent in their community can
02:17 - 02:20
be more effective and applicable in their patient care setting.
02:22 - 02:26
In conclusion, by implementing these three main interventions,
02:26 - 02:28
we will ideally see improvements
02:28 - 02:31
in cultural competency of pharmacy providers,
02:31 - 02:34
improved patient trust and health care systems and
02:34 - 02:39
improved patient outcomes for historically marginalized ethnic groups.
02:39 - 02:41
And with these improvements,
02:41 - 02:45
we would hopefully see elimination of drug related health disparities.
02:47 - 02:51
Lastly here, you can see the contributions made
02:51 - 02:55
and the citations of the two articles referenced for the information presented.
02:55 - 02:55
Thank you
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