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Video 1 of 3: Best New Tool for Customers Experience Online
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AJ Bruce
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Updated Jul 28, 2020
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00:01 - 00:02
Welcome, Welcome.
00:03 - 00:05
First of foremost wanted to say thank you for taking
00:05 - 00:06
the time to watch this video.
00:07 - 00:10
I've been looking forward to sharing this exciting information with
00:10 - 00:13
you, especially if you are a business owner or a
00:13 - 00:15
freelancer that uses a website.
00:16 - 00:17
Now, even if you don't have a website that's OK
00:18 - 00:18
as well.
00:19 - 00:22
This videos for YouTube Now, before I begin, I just
00:22 - 00:25
wanted to mention that I've created three videos that are
00:25 - 00:28
segmented to not bombard you with a ton of information,
00:29 - 00:32
but also give you the opportunity to learn and follow
00:32 - 00:33
along with eats.
00:34 - 00:36
Okay, so what's the hype?
00:37 - 00:38
Many of you are unaware.
00:39 - 00:42
For six years, I've owned and operated and online business
00:42 - 00:43
assisting blue collar workers.
00:44 - 00:47
Now, the key words here are online business.
00:48 - 00:50
So I've actually gone through the rigmarole of learning multi
00:51 - 00:57
processes such as Web development, app, development, integrations, S E
00:57 - 00:58
O strategies and so forth.
00:59 - 01:02
But one key thing that was extremely important to me
01:03 - 01:03
was my customers.
01:04 - 01:08
Experience was my website engaging my customers was my content
01:08 - 01:09
engaging my customers?
01:11 - 01:13
Now, after a lot of time and effort, I've learned
01:14 - 01:16
that there are several components that could make a difference
01:16 - 01:17
in my customers experience.
01:18 - 01:21
Then I discovered something even better that uses all the
01:21 - 01:23
key components, and it was seamless.
01:24 - 01:27
It was great for businesses and for freelancers.
01:28 - 01:29
And that's what I'm here to share with you today.
01:30 - 01:33
By the end of this video, you will know that
01:33 - 01:35
it was worth every second of your time.
01:35 - 01:36
So stick with me.
01:37 - 01:37
We're almost there.
01:38 - 01:40
Now. I have a question for you.
01:43 - 01:46
How are you engaging your customers online?
01:50 - 01:53
But you see, here is a typical scenario of a
01:53 - 01:54
customer's experience.
01:54 - 01:59
Online. Customers see your promotional ad or post be a
01:59 - 02:02
social media, which then drives them to your website.
02:03 - 02:05
Then they have the liberty to navigate through your entire
02:06 - 02:09
site. Learn about your products and service is about your
02:09 - 02:10
company's missions and values.
02:11 - 02:12
Or do they?
02:12 - 02:15
Now? We would hope to think that they are, But
02:15 - 02:19
the real question is, Are you monitoring metrics that are
02:19 - 02:19
focused on customers?
02:20 - 02:25
Bounce right, So here are the components mentioned earlier, and
02:25 - 02:27
these are associated to a website.
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The first component is speed.
02:31 - 02:35
According to Google page, load and content load times cannot
02:35 - 02:36
exceed 3 to 5 seconds.
02:38 - 02:41
The second component is content value is your content educating,
02:41 - 02:47
entertaining or empowering and the third component is responsiveness.
02:48 - 02:51
Your website must be viewable on all devices.
02:52 - 02:55
I don't know if you've ever noticed, but there are
02:55 - 03:00
some inconsistencies with formatting of your text for every device
03:01 - 03:02
for which looks all out of sorts.
03:02 - 03:04
Now that's another topic for another video.
03:06 - 03:09
Now you're probably saying I only use my website as
03:09 - 03:11
a storefront and for payment processing.
03:12 - 03:16
So I use third party service is like Shopify Etsy
03:17 - 03:19
or eBay Toe house my products kind of like Iran
03:20 - 03:21
propels. Set it and forget it.
03:21 - 03:25
Model right or you utilize social media groups, build communities
03:26 - 03:29
and sell your products and handle all the payments via
03:29 - 03:32
pay PAL, Cash, App or Vanimo from which is a
03:32 - 03:33
longer process.
03:34 - 03:38
Now there are two major problems with third party service
03:39 - 03:43
is lack of control for maintenance and multiple types of
03:43 - 03:43
processing fees.
03:46 - 03:47
Are you still with me?
03:48 - 03:48
We're almost here.
03:50 - 03:54
The golden nugget of my discovery that I've been looking
03:54 - 03:56
forward to sharing with you.
03:57 - 04:01
If you noticed that there isn't additional component to measure
04:01 - 04:03
bounce rate, mind you.
04:04 - 04:06
The top three are associated with the website.
04:07 - 04:09
This component is accessibility.
04:11 - 04:13
It is when you give the customer direct access to
04:13 - 04:15
your products and service is at their leisure.
04:16 - 04:19
Now your business is no longer just a thought when
04:19 - 04:23
needed. Now it is a tool, and here is a
04:23 - 04:24
better alternative.
04:25 - 04:28
Then a website that uses all four components.
04:32 - 04:34
You're probably saying, Hold on, this is an app.
04:35 - 04:37
They run about 10-K to 15 k Just not looking
04:38 - 04:41
into investing in one right now, and we will discuss
04:41 - 04:44
that in the third video, and I I can assure
04:44 - 04:45
you you will not be disappointed.
04:47 - 04:50
So what if I told you that what you're looking
04:50 - 04:53
at is a website and a nap?
04:55 - 04:58
So it's a website and an app with apelike features
04:58 - 04:58
and functionalities.
05:00 - 05:04
It's also a standalone at Google coined the name PW
05:05 - 05:08
Ai, also known as the progressive Web App.
05:09 - 05:12
Now just think your customers experience will be directly.
05:13 - 05:17
It's accessible to your updates, promotions, details of your products
05:18 - 05:20
and service is, and the best part is they are
05:21 - 05:24
one Click away from it all, and to add juice
05:24 - 05:27
to the boost, I'm going to read verbatim from web
05:27 - 05:29
dot dev for which is a Google source.
05:31 - 05:32
The numbers don't lie.
05:32 - 05:35
Companies that have launched progressive Web abs have seen impressive
05:36 - 05:41
results. For example, Twitter saw 65% increase in pages per
05:41 - 05:47
session, 75% more tweets and 20% decrease in bounce rate,
05:48 - 05:50
all while reducing the size of their APP over 97%.
05:51 - 05:54
And if you look further below who Lou replaced their
05:55 - 05:58
native desktop experience with a progressive Web app and saw
05:58 - 06:09
a 27% increase in return visits your other companies that
06:09 - 06:13
have transitioned to a progressive Web app And the best
06:13 - 06:16
part is it is only five years old.
06:17 - 06:22
So I'm sure data is important for you, either for
06:23 - 06:24
inventory purposes or bookkeeping.
06:25 - 06:27
Well, the same goes for building a nap.
06:28 - 06:30
Data is extremely important.
06:31 - 06:34
And what if I told you that it can all
06:34 - 06:38
be controlled and maintained at your leisure with just a
06:38 - 06:38
Google account?
06:41 - 06:45
Okay. Congrats and good on you for making it through.
06:46 - 06:47
We're gonna go ahead and stop here.
06:48 - 06:50
Now that you know what the hype is all about.
06:51 - 06:52
Going watch the next video.
06:52 - 06:55
I will be using several APS that includes a current
06:56 - 06:58
client of mine for examples.
06:59 - 07:01
I will also be going over business types And what
07:01 - 07:04
features and functionalities That would be great for each.
07:06 - 07:09
If you could do me a solid if you know
07:09 - 07:13
anyone that could use a progressive Web app for their
07:13 - 07:17
business or even for, ah, as a personal tool, please
07:18 - 07:19
share this video.
07:20 - 07:24
I appreciate your time and I will see you in
07:24 - 07:25
the next video.
07:26 - 07:26
Thank you.
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