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The Four Communication Styles

Details related to four types of communications and how these people relate to each other

Danielle van Kaathoven

on 9 February 2011

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Transcript of The Four Communication Styles

Styles PROMOTOR ANALYTISER Controler People-oriented Characteristics:
Like positive attention
Dislike rejection, uncaring/unfeeling attitudes
Become silent when experience pressure/tension
Inclusion Experts
Dislike change
Wants to build relationships
Caring/feeling personalities
Want to know you care
Can be viewed as too Passive/indecisive Key Wor Key Word: Relationships Idea oriented Characteristics:
Most creative
high energy
Project starters
Like challenges/change
Dislike explanation that involve too many facts
Develop concepts/ grand schemes
rule breakers
Bored easily
Great with communicating
Can be viewed as too forthcoming/aggressive Key word: Purpose Key word: Purpose Process oriented Characteristics:
Write/Compute than express verbally
like data/ Useful information
dislike making errors, being unprepared, spontaneity, big changes
work from start to finish
Prefer to work alone
Attention to detail
Can be viewed as being too quiet/reclusive Key word: Perfection Action oriented Characteristics:
Natural born leaders
most competitive
risk takers
Provide options
Likes results
Dislikes wasting time
look at Performance and Productivity
decision makers
Can be viewed as threat/intimidating Key word: Acheivement/success WHO? What? Why? How? PROMOTER- who is this effecting?
Who am I working with? CONTROLER- What are the results? AnalySER- how are we going to do this? SUPPORTER- Why are we doing this? SUPPORTER-PROMOTOR:
SUPPORTER love the energy of the PROMOTOR by can be overwhlemed by it at times SUPPORTER-AnalySer:
Enjoys the idea of someone who completes tasks, but may think of the person as cold and impersonal SUPPORTOR-CONTROLER:
Enjoys the personal connection but feels the CONTROLER can be intimidating and dominating PROMOTER-SUPPORTER:
Enjoys that the SUPPORTER likes working on building relationships, but feels the SUPPORTER is too quiet and passive PROMOTER-AnalySer:
likes having someone to pick up the technical parts of project but feels a disconnect on a personal level PROMOTER-CONTROLER:
Together they work in seeing the bigger picture, but the PROMOTER may take offense to the "insensitivity" of a CONTROLER, PROMOTER is looking for compliments ANalySER-SUPPORTER:
Refreshed by the optimsitic view of the SUPPORTER, can become uncomfortable with the level of "emotion" the SUPPORTER desires AnalySER-PROMOTER:
Enjoys the expressers vision for projects (seeing the end result) but can become frustrated by the somewhat "chaotic" and unstructured approach the PROMOTER takes AnalytiSER-CONTROLER:
Works well with the CONTROLERS result-oriented ideas but can be worn down by the CONTROLERS impatient attitude CONTROLER SUPPORTER:
CONTROLER enjoys the small talk and ability to build relationships but needs to see point to the conversation-- some sort of benefit CONTROLER-PROMOTER:
communication works well as the CONTROLER is to the point and the PROMOTER is looking for the point of the conversation, PROMOTERS need for compliment is not always suitable for the CONTROLER sometimes cold or harsh personality CONTROLER-analySer:
Both task driven personalities may clash when the CONTROLER is expecting immediate results and the analySer needs time to develop process Wheel of communication compatibility SUPPORTER FOUR COMMUNICATION STYLES wHAT IS YOUR OWN STYLE? matrix:
informal Passive formal Leading promotor supporter analyser controller promoting
promoter supporting
promoter controling
promoter analysing
promoter promoting
supporter supporting
supporter controlling
promoter analysing
promoter Promoting
controller supporting
controller controling
controller analysing
controller Promoting
analyser supporting
analyser controlling
analyser analysing
analyser Promoter supporter controller analyser
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