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Transcript of Survey Results
Requested - 93
Received - 26
HERES WHAT SOME OF OUR CUSTOMERS HAD TO SAY..........
Customer Survey Results & Service Reporting
How would you rate the accuracy and reliability of the on-site services provided by your Fremont Representative(s)?
How would you rate the accuracy and reliability of the order processing, product delivery and laboratory services provided by Fremont Water Solutions?
How would you rate the
provided by Fremont Water Solutions versus the
of the program?
How would you rate Fremont's commitment to bringing unique projects and solutions to enhance the success of your facility?
How would you rate your overall experience with Fremont Water Solutions?
. Very Satisfied / Very Valuable
. Satisfied / Valuable
. Dissatisfied / Somewhat Valuable
. Very Dissatisfied / Not Valuable
Call Report Activity [YTD October]
Days in Reporting Period
Calls Reported =
Calls Reported (no report) =
Account Managers / Service Reps:
~2.2 service calls / day average
Provide customer with focused,results driven solutions
Continue to strengthen long-term business relationships
Maintain communication / RETAIN business
"Get caught doing something good"