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Survey Results

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by

Quentin Coffman

on 14 August 2017

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Transcript of Survey Results

Survey Criteria
Company Results
Requested -
455
Received -
135
Key Accounts
[Company]
Requested -
185
Received -
59
D223 Results
Requested - 93
Received - 26
HERES WHAT SOME OF OUR CUSTOMERS HAD TO SAY..........
D222 Results
Customer Survey Results & Service Reporting
Q1.
How would you rate the accuracy and reliability of the on-site services provided by your Fremont Representative(s)?
Q2.
How would you rate the accuracy and reliability of the order processing, product delivery and laboratory services provided by Fremont Water Solutions?

Q3.
How would you rate the
value
provided by Fremont Water Solutions versus the
cost
of the program?

Q4.
How would you rate Fremont's commitment to bringing unique projects and solutions to enhance the success of your facility?

Q5.
How would you rate your overall experience with Fremont Water Solutions?

Response
1
. Very Satisfied / Very Valuable
2
. Satisfied / Valuable
3
. Neutral
4
. Dissatisfied / Somewhat Valuable
5
. Very Dissatisfied / Not Valuable
} 30%
} 32%
292 Responses
Requested -
107
Received -
26
} 24%
130 Responses
} 28%
128 Responses
Service Reporting
Call Report Activity [YTD October]
217
Days in Reporting Period
Total
Service
Calls Reported =
8,567
Calls Reported (no report) =
2,342
{27%}
(18)
Account Managers / Service Reps:
~2.2 service calls / day average
Service:
Primary Objectives
1.
Provide customer with focused,results driven solutions
2.
Continue to strengthen long-term business relationships
3.
Maintain communication / RETAIN business
"Get caught doing something good"
Full transcript