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A Decade of Empowerment

2014 EMEA WUG Keynote - Lewis Carpenter
by

Laura Michels

on 27 May 2014

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Transcript of A Decade of Empowerment

A Decade of Empowerment
Lewis Carpenter

CEO, Winshuttle
Wi - Fi
Network:
Free Internet Hotel Bloom
Password:
EXPO
Mobile App
Search “Winshuttle” in the app store

Create your own agenda
Find sessions
Conference map
Session alerts
Stay social, read tweets
Network
iPhone, Android & Windows Phone 7

Mobile Phones
Your feedback
Important and valuable
Feedback forms for every session
EMEA Support Team is here
Face-to-face support
Sign up at registration desk
Agenda
Best Finance Usage
Technical Excellence
Thanks to our sponsors
Thanks to our presenters
Conference goals
Winshuttle is growing
P.A.C.C.T
Passion
Accountability
Customer
Creativity
Team
Be excited about getting out of bed in the morning (life’s too short to work in a job you don’t love).

Doing adequate work isn’t good enough – go find something at which you can excel.

Never stop learning.

Act like an owner – care intensely about our success.
Design your own stretch goals – then try to exceed them if humanly possible, but don’t over commit.

Spend the company’s money, time and resources the way you would spend your own.

Prioritize your time ruthlessly – know what you are, and are not, trying to do.

Stay calm and focus on results when things get stressful.
Our success depends on delivering real value to customers.

Conflict resolution 101 = make the customer happy first, then do the other things.

Learn from our customers – they’re a great window into our future success.

Our customer base is an incredible business asset – treat it that way
Question the status quo (constructively) and offer better solutions.

Reduce complexity and promote
simplicity wherever possible.

Contribute outside your own specialty.

Innovate – what could we do to
materially “change the game”?

Take smart risks.
Help other members of the team and always treat them with respect.

Clean the toilets if they need cleaning.

No internal politics – ever.

Share information – in a concise, effective way - with those that need it.

Make sure that you, your immediate team and the company stay aligned on goals.

Be honest and direct – always.
Summary
Meet your
peers
Mindset, Behaviour and Attitude

Nigel Barlow
Author & International Business Speaker

Share experiences/Strengthen

Training
Compare best practices
Report back to our customers
Inform you about what's coming next
People
Empowering Customers - Our Investment
Strategy
Product Portfolio
HANA
Connect
Oracle EBS
Composer
Salesforce.com
Performance enhancements across our portfolio
Processes
for growth
Best Master Data Practice
Support Team
Usability Lab
Usability testing
Give feedback on future designs
Sign up at registration desk
Skate April
Share your story
Ace reporter:
Video
Martina von Bonin
Social Media
facebook.com/winshuttle
@Winshuttle | @WSBrushy
linkedin.com | Group: Winshuttle
We make heroes.
No experience required!
~30 minutes
Your language
No risk - approval
Chance to win
Visit registration desk
our community
plus.google.com/+WinshuttleUS
xing.com/companies/winshuttledeutschlandgmbh
fr.viadeo.com/fr/profile/winshuttle.france
#EMEAWUG
Learn useful
things
Give us
feedback
Enjoy
yourself!
Use the app to fill out forms
Full transcript