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The Gallup Path

First 30

Gagandeep Anand

on 17 September 2013

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Transcript of The Gallup Path

Identify Strengths
The Right Fit
Great Managers
Employee Engagement
Customer Engagement
Strengths = Talent + Skills + Knowledge
A strength is near-perfect performance in a given activity
4 things greats managers do:
1. Select talented people
2. Set expectations
3. Motivate
4. Develop
Give talented employees the opportunity to do what they do best...everyday!
Employees attitudes correlated with 5 outcome measures:
1. Employee retention
2. Productivity
3. Customer satisfaction
4. Safety
5. Profitability
Sales & Marketing = BRAND PROMISE
Quality of products/service = BRAND EXPERIENCE
Sustainable Growth
Measured by: revenue/store, revenue/product, # of services used/customer
Real Profit Increase
Stock Increase
Embedded in operations
The Gallup Path
By: Gagandeep Anand
Full transcript