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BÁNFFY Miklós CV

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Miklos Banffy

on 18 November 2014

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Transcript of BÁNFFY Miklós CV

Skills
Languages:
Mother tongue: Hungarian
Fluent: English, French, Romanian
Basic: German, Italian

Business:
Customer Acquisition and Retention
Team building, team working,
in local and international environment
Organizational development
Financial and Resource planning
Managing vendors, partners, subcontractors
Education
"Politehnica" Technical University of Timisoara, Romania
- Faculty of Electrical Engineering
- Specialization: Electronics and Telecommunications
Year of graduation: 1989
Degree: M. Sc.




The Open University Business School, Milton-Keynes, UK
- General business studies
- Focus on: Strategy, Finance,
Managing Innovation, Creativity and Change
Year of graduation: 2001
Degree: MBA
This is me :-)
Skills (contd')
Processes:
Managing complex projects (w. Prince2)
Leading and coaching junior project managers
KPI planning and reporting
Implement and operate ISO 9001 and ISO 27001 processes/systems
Experience in implementation and operation of a Kaisen Performance Management System

General:
ITIL Practitioner level (Foundations exam)
Good public speaking and presentation skills (English and Hungarian)
What I am doing actually:
Freelancer contractor/interim manager,
capable to make:
GAP analysis
Processes evaluation, optimization, re-engineering
Managing complex projects
Project risk analysis and management
Program management
Organizational development
Change management
Needs analysis, solution specification
Solution/supplier selection
ITIL processes implementation management
Some recent projects:
Curriculum Vitae
BÁNFFY Miklós
Reach me at: +36 30 999 9509, or at: miklos.banffy@gmail.com
Write and manage implementation of a customized, Prince2-based Project Management Methodology for an ICT systems integrator company
Write and manage implementation of a Risk Management Methodology for an ICT systems integrator company
Consultancy for achieving Cisco Silver partner state for an ICT systems integrator company (GAP analysis, processes engineering and implementation)
Support services processes optimization for a software development company
Consultancy for KPI implementation for a software development company
Software product specification for a Startup company
Writing patents texts for submitting for a Startup company
Call me: +36 30 999 9509 or + 44 7761 310621;
Mail me: miklos.banffy@gmail.com
Recent work experience
2002 January - 2012 April - Nextiraone Hungary
Position:
Director of Services and Operations


Other functions:
coordination of Installation&Implementation
leading the Development and Integration,
leading the SW Development team,
leading the Pre-sales team,
IT and Quality
Responsibilities:
leading the Services Department
leading the Pre-sales team, help boost sales
full Budgeting and P&L responsibility
project/contract follow-up
preparation of local and international reports
smooth running of the own IT infrastructure
2002 January - 2012 April - Nextiraone Hungary
2002 January - 2012 April - Nextiraone Hungary
2002 January - 2012 April - Nextiraone Hungary
Accomplishments:
best customer satisfaction results among all NextiraOne sister companies, a solid, constant level for several consecutive surveys, higher than country benchmarks
continuous development of the Team's knowledge set, in order to be in line with the company's strategy
managing multiple teams, with different qualifications, goals and sizes
Customer Successes:
Systems Integration
GE Money Bank: Remote Operations Centre
Raiffeisen Bank: State of the art integrated Collections
Sberbank: DR site, country-wide network
Hungarian Tax Authority: 1200 agents call center
DHL: Managed services for the LAN/WAN
Michelin: Managed services for the Telephony
Datacenter
KBC CEE Tier4 Datacenter
2002 January to 2012 April: NextiraOne Hungary
Earlier work experience
Genesys Telecommunications Labs.
Worked here from 2000 April to 2001 October
Position: Country Manager Hungary and Romania
Responsibilities:
revenues and customer operations in the region
channel and partner management
supervising projects
Accomplishments:
won major telecom and mobile operators in the region as customers
projects were executed smoothly, no major issues
successfully recruited new partners
Major customers:
RomTelecom - the incumbent operator
all the three Romanian mobile operators
GE Lighting Hungary
Alcatel Hungary
1995 January to 2000 March
Positions: Sales Support Manager, Product Line Manager
Responsibilities:
Sales Support and Product Marketing
hiring ang team building
act as Senior Contact Center consultant
participating in localization of Alcatel's flagship PBX product OmniPCX Enterprise
Accoplishments:
built up pre-sales practice and methodology
hired and trained pre-sales team
helped Alcatel become number 2 of the Hungarian call center market
Alcatel France
from 1993 September to 1994 december
Position: R&D Engineer in Paris/Colombes (France)
Responsibilities:
Development of line cards for Alcatel's medium PBX series
Prototyping
Prepare manufacturing documentation
Accomplishments:
have developed line cards for almost all regions, including CEE, APAC, South-Africa, South-America
Early times
did you ever feel the "WOW" when one could listen the local program on your first detector radio ? Well, I was only 12...

have you seen the joy and pride on your parents' face when installed your first microprocessor controlled door bell, able to play some 100 different melodies? I just finished the second year of the university...

have you ever been awarded by the secretary of state for telecommunications? This was for my diploma work, a semi-automated computer-aided transmission-lines testing system.

did you ever try to get the pre-negotiated money for a reverb box, you built on order, from a musician who used to play at weddings? For a fresh graduate it's real challenge...

did you ever smell the stink of a farm which grows thousands of pigs? Well, you need a strong stomach. At my first job we developed a computer based pig-feeding system, which was able to automate the food mixing and distribution for the pigs of a large farm, and of coarse, was able to process all the input data and provide the farmer with all the info he/she might needed.
Some details of projects at NextiraOne
Systems integration:
Raiffeisen Bank Collections:
Integration with banking backround systems
integration with Collections Application
Implement full automated outbound campaign management
Hungarian Tax Authority
Integrate Alcatel-Lucent IP contact centre into existing voice infrastructure (Ericsson and Cisco)
Install and integrate new LAN equipment into existing LAN/WAN infrastructure
Datacentre:
KBC Central-European Tier4 Datacenter
Implement&integrate Cisco switch infrastructure
Implement&integrate Fortinet WAN optimization solution
Call me: +36 30 999 9509 or + 44 7761 310621;
Mail me: miklos.banffy@gmail.com
Call me: +36 30 999 9509 or + 44 7761 310621;
Mail me: miklos.banffy@gmail.com
Call me: +36 30 999 9509 or + 44 7761 310621;
Mail me: miklos.banffy@gmail.com
Call me: +36 30 999 9509 or + 44 7761 310621;
Mail me: miklos.banffy@gmail.com
Call me: +36 30 999 9509 or + 44 7761 310621;
Mail me: miklos.banffy@gmail.com
Call me: +36 30 999 9509 or + 44 7761 310621;
Mail me: miklos.banffy@gmail.com
Call me: +36 30 999 9509 or + 44 7761 310621;
Mail me: miklos.banffy@gmail.com
Call me: +36 30 999 9509 or + 44 7761 310621;
Mail me: miklos.banffy@gmail.com
Call me: +36 30 999 9509 or + 44 7761 310621;
Mail me: miklos.banffy@gmail.com
Call me: +36 30 999 9509 or + 44 7761 310621;
Mail me: miklos.banffy@gmail.com
Call me: +36 30 999 9509 or + 44 7761 310621;
Mail me: miklos.banffy@gmail.com
Call me: +36 30 999 9509 or + 44 7761 310621;
Mail me: miklos.banffy@gmail.com
Call me: +36 30 999 9509 or + 44 7761 310621;
Mail me: miklos.banffy@gmail.com
Call me: +36 30 999 9509 or + 44 7761 310621;
Mail me: miklos.banffy@gmail.com
Call me: +36 30 999 9509 or + 44 7761 310621;
Mail me: miklos.banffy@gmail.com
Full transcript