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NEW A2W3D3

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English4callcenters .com

on 14 August 2018

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Transcript of NEW A2W3D3

GRAMMAR
REVIEW
Form:
{subject+have/has+past participle}
I have eaten
You have eaten
He
has
eaten
She
has
eaten
It
has
eaten
We have eaten
They have eaten
I have not eaten
You have not eaten
He
has
not eaten
She
has
not eaten
It
has
not eaten
We have not eaten
They have not eaten
Have I eaten?
Have you eaten?
Has
he eaten?
Has
she eaten?
Has
it eaten?
Have we eaten?
Have they eaten?
Positive
Negative
Questions
Contraction: I've eaten. I haven't eaten
Your coach will explain to you the grammar chart. Pay attention.
Present Perfect
GRAMMAR
REVIEW
Your coach will explain to you the grammar chart. Pay attention.
Form:
[Subject+ Have/has + been + present participle]
I have been eating
You have been eating
He has been eating
She has been eating
It has been eating
They have been eating
We have been eating
I have not been eating
You have not been eating
He has not been eating
she has not been eating
It has not been eating
They have not been eating
We have not been eating
Have I been eating?
Have you been eating?
Has he been eating?
Has she been eating?
Has it been eating?
Have they been eating?
Have we been eating?
Positive
Negative
Question
Present Perfect Progressive
HEARING
EXPERT
CARD & ORDER
Listen to the audio and write down the correct answer
Wh questions
What...?
Where...?
When...?
Who...?
Which...?
Why...?
Who...with...?
How...?
How long...?
How many...?
How much...?
How often...?
Review stars/goal/melody and have all students practice the repetitions
AUTOMATIC
Fluency
?
Linking words:


60 seconds non-stop
Get in couples, you have one minute to discuss a question for today using the tense learned.

1.
2.
3.
TOPIC
Make groups and create a plan to sell
the following product to your classmates!
SELL
SOMETHING
VOCABULARY
PUSH
Check the following vocabulary and get ready for tomorrow's Skype calls.
TEAMS
DEBATE
Make groups of four and analyze the following
topic, then discuss it with other groups.
?
Recovery
TIME
GETTING
STARTED
Discipline check
S1
S2
COMPETITION
REMEMBER! study the vocabulary for tomorrow calls!
TAKING
GRAMMAR
REVIEW
Form:
{subject+have/has+past participle}
I have spoken
You have spoken
He has spoken
She has spoken
It has spoken
We have spoken
They have spoken
I have not spoken
You have not spoken
He has not spoken
She has not spoken
It has not spoken
We have not spoken
They have not spoken
Have I spoken?
Have you spoken?
Has he spoken?
Has she spoken?
Has it spoken?
Have we spoken?
Have they spoken?
Positive
Negative
Questions
Contraction: I've spoken. I haven't spoken
One classmate will explain to you the grammar chart. Pay attention.
Present Perfect
GRAMMAR
REVIEW
PAST PERFECT
FAST VOCABULARY
REVIEW
Recap yesterday`s vocabulary, be ready to use it for the calls!
Parcel Services
Package
Label
Mailbox
Stamp
Premium service
Pick up
Dimensions
Drop off
Package
Label
Mailbox
Stamp
Pick up
Dimensions
Drop off
Premium service
What would you do if you saw a robbery?

Have you ever been in a dangerous situation?

Should animals have rights?
One classmate will explain to you the grammar chart. Pay attention.
give me your examples!
Form:
{subject+had+past participle}
I had done
You had done
He had done
She had done
It had done
We had done
They had done
I had not done
You had not done
He had not done
She had not done
It had not done
We had not done
They had not done
Had I done?
Had you done?
Had he done?
Had she done?
Had it done?
Had we done?
Had they done?
Positive
Negative
Questions
To express actions in the past before another action
DOUBTS
REVIEW
Ask as many questions as you can, this section was created to clarify every doubt that you have
Coach how do you say "he estado trabajando para darte una mejor vida "
Coach when can I use the modal ought to?
Coach where can I improve my vocabulary?
In your opinion, should employees be allowed to smoke or vape in a work environment? Is this addiction something really necessary? Would it be OK for you to have someone vaping next to you?
1. What has he been buying? What are the first and last four numbers of the card?

2. What does he want to pay? What are the last four digits of his card?

3. What does she want to pay? What are the first four numbers?

4. What do they want to pay? What is the full card number?

5. Who's haircut is he paying for? What are the last four numbers?




1. How many reps did Justin talk to before?
2. What is Justin's account number, contact number and address?
3. What is the tracking number?
4. Where was the package sent to?
5. How many weeks is it supposed to take?
6. When will the package be arriving?
7. Why is Mr. Rivers upset?
8. What did John offer to Mr. Rivers?
9. What are the dimensions of the package?

Mr. Justin Rivers
Listen to the conversation and answer the following questions
Choose a couple and let's have a small conversation before the class begins.
Your Life
Change
Mentality &
Discipline
What you Believe is your Reality, One requirement is to have a successful mentality which we reach through techniques that successful people have used to accomplish great results.
"Do what you have to do when you have to do it, whether you want or not" Learning English is like going to the gym, If you follow your diet and your coach's feedback you achieve your goals faster.
Mentality:
Discipline:
Improve our student's life quality, by teaching them how to get fluency and confidence in English, Using our powerful system "English with Mentality and discipline" for them to achieve all their goals and dreams in the shortest time possible according to their individual effort.
Mission:
We are the best teaching English worldwide with mentality and discipline, being at the forefront of innovation and technology.
Vision:
Call Center
Role Play
Evaluation time! Get ready for the following activity on A2 week 4 day 1.
Get in couples and prepare a role play based in a call center scenario, one student will be an agent and the other student will be a customer, the role play needs to have the following information:
1) Greeting
2) Asking for personal information (Name, SSN, date of birth, address, email)
3) explaining the problem
4) Apologizing
5) Offering a solution
6) Closing the call
DISCIPLINE CHECK
Coach: check one by one each of the trainees´ homework. Choose one of the words, its meaning and ask for a sentence with that word with the tense of the week.
REMEMBER THE KEY OF FLUENCY IS:
REPEAT
REPEAT
REPEAT
,
DISCIPLINE,
DISCIPLINE
, DISCIPLINE
Full transcript