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Reg Surette

on 21 October 2014

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Transcript of CoPs

Communities of Practice

December 4th, 2012
Provide an overview of Communities of Practice (CoPs), and discuss how they can be most effectively used in the CF and in our TDO environment
What do CoPs look like?
Why Use CoPs?
Case Study of CoP Effectiveness
Military CoPs
Baxter, Holly C., Michael Prevou, and Ron Pruyt. "Best Practices for Eliciting and Transferring Expertise through Communities of Practice." Interservice/Industry Training Simulation, and Education Conference (I/ITSEC) (2008): n. pag. Web. 1 Nov. 2012.
Crebolder, J. Dr., Pronovost, S. & Lai, G. (2009). Investigating Virtual Social Netowrking in the Military Domain. DRDC Atlantic/CAE Professional Services. Forum delivered on 15 June, 2009 at the 14th ICCRTS Conference.

Burrows, Roger and Nettleton, Sarah (2002). “Reflexive Modernization and the emergence of wired self-help.” In Building Virtual Communities: Learning and Change in Cyberspace. Ed. K. Ann Renninger and Wesley Shumar, 249-268. Cambridge: Cambridge University Press.
Swan, K. & Shea, P. (2005). The development of virtual learning communities. In S.R. Hiltz & R. Goldman, Asynchronous Learning Networks: The Research Frontier. New York: Hampton Press, 239-260.
Wenger, E. (2006). Communities of Practice: A brief introduction. Online. www.ewenger.com/theory/communities_of_practice_intro.htm. Accessed 12 Sep, 2012.
Wenger, E., McDermott, R., & Snyder, W. M. (2002). Cultivating communities of practice: A guide to managing knowledge. Boston: Harvard Business School Press.
“Communities of Practice (CoPs) are groups of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge and expertise in this area by interacting on an ongoing basis.”
Professional-based network
Many shapes and sizes (local/global, small/large, face-to-face/online, formal/informal, etc.)
Social (Peer) learning environment
Knowledge Management
“Reflexive modernization”
What do CoPs look like?
Adapted from E. L. Lesser and J. Storck, “Communities of Practice and Organizational Performance,” IBM Systems Journal 40, no. 4 [2001]: 833.
Promotes learning/collaboration/creation/ situational awareness
Reduces redundancies
Well received by users (“buy-in” exists)

Improves satisfaction & learning
Bridges formal learning and job performance
Why Use CoPs?
US Army Transition Teams (MiTT)
Case Study - CoP Effectiveness
US Army:

DNDLearn/DLN (big potential for Saba)
SharePoint (KMS)
Facebook - TDO Group
Shared Drive? (ugh!)
CoPs in the Military? CF? For TDOs?
Encourage facilitated use of CoPs by the CF (and TDOs), to include:
Resource toolkits – Collect/organize best practices, lessons learned, personal accounts, and relevant resources
SharePoint (KMS) - Maintain current state & encourage use of Blog/Wiki features
Facebook TDO Group - Encourage ongoing use to enhance learning/trade knowledge
Recommendations (cont.)
Communities of Practice:
Effective medium for knowledge sharing & creation, IF implemented correctly
Expand and accelerate knowledge exchange
Result = Increased learning and capability! (Individual and organizational)

DAOD 6002-7, Internal Use of Social Media Technologies (25 Jul 2012)
3.1 The use of social media within the Government of Canada (GC) includes the use of blogs, wikis, communities of practice, fora and other collaborative technologies. These technologies are used to enhance the agility and breadth of consultation within communities of interest by providing a participative environment that permits reviewing, editing and commenting on shared content.
3.2 DND and CF communities of practice may establish internal social media sites to:
improve service performance and integrate service delivery;
achieve efficiencies in the preparation, accessibility and dissemination of information; and
foster interactive communications and facilitate consultation in the development and delivery of policies, programs, services and initiatives.
Sharepoint Implementation
Facilitation must be present
Improved document and content management
Dashboard features
Team Sites/ Collaboration
Blogging/Social features
Training and development
Version Tracking
(Burrows & Nettleton, 2002)
(Baxter, Prevou & Pruyt, 2008)
(Crebolder, Pronovost & Lai, 2009)
(Crebolder, Pronovost & Lai, 2009)
(Barwick, Peters & Boydell, 2009)
(Swan & Shaw, 2005)
- Wenger, McDermott & Snyder, 2002
Ensure CoP platform used is most suitable to meet organizational objectives
Investigate potential of DLN for CoPs!

Executive/HQ level support is crucial to the success of any CoP
Problem: MiTTs required a medium for rapidly sharing insights/lessons learned & best practices for incoming mbrs

Solution: Implemented a facilitated CoP, and studied its effectiveness

Results: Significantly improved complex knowledge transfer (mbrs were much more confident and prepared for deployment)
Case Study (cont.)
Full transcript