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Waitrose Product Advisor
Transcript of Waitrose Product Advisor
A little bit about me...
Further Development -
How is this achieved?
After leaving school I applied for and was successful in joining the new Waitrose branch in Malvern.
Within a year and at the age of 17 I was taken in to the management training programme and began training as a team leader.
Sadly, owing to personal reasons I was unable to continue working for the JLP and left in 2001.
It was after leaving JLP that I found a new home...
Returned to college in 2011 to gain qualifications required for a specialist career.
Completed a HND in Broadcast Media with Distinction and many published works.
The Journey so far...
Headstrong and passionate introduction
Full time contract and moved to Fruit & Veg
Exploring opportunities for further development - Waitrose Chronicle
Partner Engagement -
Development AS A TEAM
Customer Engagement -
Enhanced Shopping Experience
Product Advisor Role -
Increased Product Knowledge
Supplier Engagement -
Learn about seasons
Feeding knowledge and experience into fellow partners
Thus enabling the section to drive passion
Community Spirit -
Days out to farms/suppliers
Creating a happy and efficient working environment
Delivering the knowledge and passion back to our customers
Suggestive Selling -
Interacting with the customer to enhance their shopping experience and knowledge of the branch/products
Up Selling -
"Have you tried our specialist range?"
What makes us Unique?
Stock Management -
Leighton Buzzard; What did we learn?
Assembled good knowledge of the section
Passion and creativity -
Enhanced shopping experience
Fun and vibrant working environment
Mature and assertive attitude
Care and concern for the section
Open and friendly
Driven and enthusiastic
Able to change and adapt
Excellent team spirit
Close working relationship
Able to operate autonomously
Flexibility and good camaraderie
Proficient section knowledge
Tackle objectives as a group
Workload is distributed well
Passionate and driven
Friendly and approachable staff
The Waitrose Way -
Treating People Fairly
Clean and well managed
Relatively new to the company
Require further training
Need greater understanding in working practices
Fluctuations in Morale
Reputation with Partners
Continue to develop reputation with partners
Waitrose Chronicle, career aspirations
Difficulties with change
High volume of trade -
Struggle to cope
Measuring the Magic
Development and increased product knowledge
Continue to build a positive reputation
Influence career aspirations
Found new relationships
Become and integral partner of the business
Develop and implement new working practices
Learn new skills
Feeling of worth increased
Create a more efficient working environment
Confident interactions with customers
Improved Measuring the Magic
Build reputation for excellence
Customers first choice
Better shopping experience for customers
Measuring the Magic
Strong and confident team
Better stock management
Lack of support
Lack of support
Having to provide cover
Not complete training
Lack of consistency