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TabTimes: Tablet Strategy
Transcript of TabTimes: Tablet Strategy
4 gallons of milk
every time you go to work
Role of technology...
becoming the new American
The new American is arriving...
The Evolution of Travel Technology
American's travel app: more than 7.5 million downloads
Travelers multitask while connected and are constantly sharing
American is connecting through every phase of the customer journey
The Connected Traveler
Modernizing American Through Mobility
Mobility is the new form of customer interaction
Experiences are defined by the quality of service recovery
Flight Attendant Tablets
Moments of truth
Your Assistance Delivered Anywhere: YADA
1 in 4
Tablets vs PCs
Vice President of Operations Technology
To achieve this, we are...
Using technology differently
Building the New American
DFW Terminal A
Mobility + Social
The Customer Journey
Improving customer experience
Worry free travel