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Safe Haven Volunteer Training

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Judy Lewis

on 20 April 2017

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Transcript of Safe Haven Volunteer Training

More Families
Safe Haven Volunteer Training

Trauma Informed Care
Table Talk
How might a client's attachment affect how they interact with staff, volunteers, and other families?
How might you, as a volunteer, be sensitive to issues that might arise around attachment?
(Parent Child Interaction Therapy)
Treatment for conduct-disordered young children
Emphasis on improving the quality of parent-child relationships.
Changing parent-child interaction patterns
No spanking or physical punishment
Time out can be used, when necessary & appropriate
Use positive reinforcement, limited choices, and redirecting skills
Address the unwanted behavior in a way the child understands and doesn't feel threatened (get down on child's level, make sure you have their attention, and be specific)
Be consistent!
Overnight Volunteers
Point of contact at night
Set boundaries with clients
ENGAGE with clients!
Communicate with staff
Check census/know status of families
Conflict management & resolution
How's Nashville and the
100,000 Homes Campaign
How it impacts us:
Less control over selection process
Pulling from a different pool of families
Families with more barriers
More & different behavior problems from children
Quicker links with housing
Shorter shelter stays
We recently renovated our facility to serve ten families instead of five. We also serve 20-30 families in the community at any given time. To ensure that our families receive adequate help, we proudly use best practices, and endorse evidence-based models throughout our programs.
Nashville homeless families population
Safe Haven
PRIDE Skills:
"Create a place of safety, structure, and opportunity."
Table talk
What things cause stress in your daily life?
What are things that might cause stress on our families?
How do these stressors impact you/us/our clients? (physical, emotional, social, cognitive, spiritual)?
Trauma Informed Care
Trauma Informed Care
Trauma Informed Care
Unintended pregnancies
Attachment issues
Social withdrawal
Inability to focus
Heart & liver disease
Disrupted learning & sleep
Alcohol abuse and dependence
Lack of awareness of social cues
Risk for intimate partner violence
Impact & Symptoms of Trauma
Trauma Informed Care
What are some things that might happen as a result of trauma?

the Window of Tolerance
Trauma Informed Care
Trauma Informed Care

Recovery can take place only within the context of relationships; it cannot occur in isolation... In renewed connections with other people,
the survivor
re-creates the psychological faculties that were damaged or deformed by the traumatic experience
-Judith Herman
40% Client characteristics
30% Relationships with client
15% Hope
15% Techniques
Trauma Informed Care
What WE want for Safe Haven:
Inviting Refuge with Love & Hope

Volunteer strategies:
Build rapport/trust
Create a stress-free environment
Recognize heightened emotional situations
Maintain healthy boundaries
Don't make promises
Practice empathy
Give second chances
Promote safety
Meet the client where they are
Don't push a client when their cup is already full
General Guidelines
Sign in to Volunteer Log Book
Call/email if you’ll be late or need to reschedule
In real emergency, dial 911 first
Never put yourself in an uncomfortable position.
Sensitive and warm parenting leads to
secure attachment
Effects of
insecure attachmen
Child’s aggressive behaviors, low social competence, poor coping skills, low self esteem, and poor peer relationships
Insecure attachment
can lead to emotional dysregulation
Like us on Facebook

Follow us on:
@ SafeHavenTN



Effective Commands

Commands should be:
Positively stated
Given one at a time
Specific, rather than vague
Age appropriate
Given politely and respectfully
Explained either before they are given and/or after they are obeyed
Used only when necessary
Tutoring & Homework Help

Tutors need to sign a 3-month/semester contract and agree to a tutoring plan for their assigned student.

Tutors will be provided with materials to assist their tutoring. If you believe more materials would be helpful, please let me know.

You may allow the student to take breaks during the scheduled tutoring time, but it is not play time.

Please report any unruly/innapropriate behavior to a staff member (Education Specialist if available).

Children's Program Volunteers
Hospitality Volunteers
Arrive in time to serve meal at
You are allowed to cook here, have food delivered, or bring a pre-cooked meal
24-hour advance dinner count

Trauma Informed Care
Table Talk:
Can you think of some things that might be inappropriate to say to clients?
How might we subconsciously or inadvertently offend a family or an individual?
Bouncing Back
Trauma Informed Care
At the heart of resilience is a belief in oneself—yet also a belief in something larger than oneself.
Resilient people do not let adversity define them. They find resilience by moving towards a goal beyond themselves, transcending pain and grief by perceiving bad times as a temporary state of affairs… It's possible to strengthen your inner self and your belief in yourself, to define yourself as capable and competent. It's possible to fortify your psyche. It's possible to develop a sense of mastery
-Hara Estroff Marano
Trauma Informed Care
Situations that involve a threat to self or others (clearly identified victims) are required to be reported by law.
If you feel comfortable diffusing the situation, try and get as much information from each party.
Find staff member immediately after the conversation. Let the individual know that you will need to discuss the conversation with a staff member. Do not leave the individual alone.
Trauma Informed Care: Attachment
Agencies across the city are using the same assessment tool: VI-SPDAT
Coordinated Entry System (CES) helps us assess and prioritize families for the right kinds of services
Trigger: an evironmental stressor which decreases access to cognitive capacity and elicits an automatic survial response
Whole-group Question:
What are triggers that our families might experience?
Children's Program Volunteers
The children’s program creates an environment for kids to grow and learn through engaging and stimulating activities. (birth to 12 years, teens)
By providing our children with quality time and encouragement, and connections to programs in the community, we can attempt to break the cycle of homelessness.
Programs offered during the school-year support both academic and social/behavioral growth. We also have a summer program, SEEDS, to promote year-long learning.
Children's Program Volunteers:
Shifts & Expectations
Monday-Friday: 4-6pm, 6:30-8:30pm

Weekends available
Volunteers should incorporate PCIT strategies into their time with the children.

4-6pm shift: Academic Enrichment
6:30-8:30pm shift: Structured activity for first hour, supervised “free play” for second hour.
Children's Program Volunteers: Bright Spaces
Nurturing, stable, and egaging environments can help lessen or elimate toxic stress.
2 Play Areas: 0-3 years, 4-8 years; and a teen space
Activity Guides and PCIT Srategies posted in each space, to help parents and volunteers interact with children.
Trauma Informed Care
Volunteers and Staff:

We are the hope for our families/clients until they can find hope in themselves
Volunteer Boundaries
No social media contact with the families
Keep all contact with the families at the shelter; any additional contact should be discussed with program staff
Trust the staff
Make sure clients understand the role
Even if you have professoinal expertise, be respectful of relationships with case managers and therapists
Understand new parenting generation= more stress
Be supportive of the parenting role
Encourage parents to value parenting & feel confident.
Be intentional on how you work with the children
Create opportunities for the children and adults to feel successful; "small wins".
Nurture to convey "I care about you".
Children's Program Volunteers
Bright Spaces are designed to create and support
warm, safe, enriching spaces for children of all
ages to build caring relationships, heal from
trauma through play, and experience the joy of childhood
: An internal reaction to a change in the environment. Anything that poses a threat or a challenge to our well-being is a stress.
: Intense stress that overwhelms our emotional and psychological capacity. Trauma refers to an experience that creates a sense of fear, helplessness, or horror and overwhelms a person's resources for coping. It can be real or perceived, a single or series of events.
Other Volunteer Opportunities
Administrative Volunteers
Enrichment Volunteers
Special Event Volunteers
Support Circles Volunteers
Moving Volunteers
Dress for Success Volunteers
Workforce Development/Resume Assistance Volunteers

...Many more ways to get involved!!
Homelessness is a severe trauma. It stays with you the rest of your life
. In the two years I was homeless, the main thing that was reinforced within me was that I was not worthwhile, that I did not belong, not only to the community, but maybe even to humankind".
-Zenobia Embry-Nimmer
Interpersonal stressors (65%)
Child-related stressors
Child's hospitalization (31%)
Physical or emotional problems (22%)
Out-of-home placement (35%)
Mother's medical hospitalizations (39%)
Trauma Informed Care: Multiple Life Stressors
1. All families have case managers at Safe Haven.
2. The case management process can be complicated.
3. Families are dealing with multiple stressors.
4. Speak to a staff member before making donations.
5. Make your role clear.
6. We need you to communicate your concerns.
Volunteer Boundaries

Children's Program: Bright Spaces
Support social & cognitive development
Build respectful and loving relationships
Foster joint reading
Encourage thoughtful interaction with toys & between parents and child
PCIT Practice in Pairs


What can we do as volunteers to create a caring & compassionate environment for the families served at Safe Haven?
PCIT Demonstration by Staff
Our Vision
: To reduce and eventually eliminate family homelessness in Middle Tennessee.
Our Mission
: Safe Haven Family Shelter empowers Middle Tennessee homeless families with children to achieve lasting self-sufficiency.
How many people do we serve?
10 families in shelter, around 30 families in the community.
How do families hear about Safe Haven?
Referrals, website/radio, word-of-mouth.
Is there a waitlist?
Yes. We have an interview process, and prioritize certain families through CES.
What do
hope to gain from this training?
What would be useful for
to know?
Watch closely; it's your turn next :)
For now, just focus on the PRIDE skills:
Housing First
Focus is on finding sustainable housing for families as soon as possible, then
providing wrap around services
2016 Successes
83 families served
41 familes housed
Full transcript