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Support Redesign

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by

Prezi David Hooker

on 5 December 2018

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Transcript of Support Redesign

YOUR ASSETS.
Here you can see your colors and frames.

Feel free to use these illustrations, or if you are looking for something else, visit:
https://drive.google.com/a/prezi.com/?usp=folder#folders/0BxBHRi8K7FI4U2UtS3E3akZOLVE
For the Graphic Guidelines visit:
http://prezi.com/mycvt1lorj-j/?utm_campaign=share&utm_medium=copy&rc=ex0share
Content
Good Stats
24 weeks above the line
How come?
i18n
In-editor Search
The Redesign
http://invis.io/RM1H8ZY26
Measuring?
Button at the bottom of the page
3 Curated Videos
Curated Popular Searches
Search bar top and center
Home
Intelligent Search
250 Character descriptions of the assets
Ever-improving content
Multi-lingual auto-complete
show off prezis capabilities - help the browsers
improve tone of voice - bring people closer to the brand
higher % of searchers - with search we have more control
The right videos in front of the right users
More touching content, less submitting tickets
}
Now: License type
Later: Greater segmentation
Filter by Asset
The right content for the right user
Help Request
Self-help
More prominent content both before and during process
less submitting, more reading
Looking after the browsers
Easier to find the content you're looking for
250 character descriptors allow users to see what Prezi is capable of without having to study whole assets.
getting people into the Editor, quicker
Same Content
Better Presentation
Mobile responsive, better integration of assets, easier to digest content
Secondary
Tertiary
Quaternary
Editor
A4
MISC
Content for Sales and C.S.
prezi.com/support
623,000 views / 424,000 returning
SEPTEMBER
350,000 views
04:12 - average time spent on a page
60% retention with an average length of 2mins
Arrive
Click
Ticket
Exit
Read
Bounce
CTR
Combinations
Full transcript