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bpm lifecycle

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Tim Rynne

on 16 August 2013

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Transcript of bpm lifecycle

But, if we knew more about it, we might be surprised
This is a huge mountain
"just the way things work"
ideas on how to
"be better"
an understanding of the current process(es)
a list of problems that exist with
the current process, and an understanding
of the impact they're having to success
Solution Outline(s)
Scenarios and Simulation
Scenario B
Scenario A
Build and Implement
Analyse & Understand
Review process analytics and
measures so we can identify
the process "hot spots" for
continuous improvement.

Support the Process Owner in
identifying the current level of
control and standardisation within
their processes.

Identify options to move forward into
Process Optimisation.
Identify different scenarios and simulate how the design will be affected.

Scenarios could be patterned on market forces, or business decisions - anything that could have an influence on how the solution would behave/operate.

An example of a scenario might be to see the impact of increasing resource cost by 10%, or to see the impact on cycle time for a 20% increase in volumes.

Simulations can help to identify the impact to cycle times and resource costs and can be used to help justify the introduction of a process change.
Workshops and/or interviews are held with the business to help outline the existing processes.

Processes, problems and ideas are documented in a consistent format across the business.
Various subject matter experts are brought together to first understand, and then propose potential solutions to the issues.

Facilitated sessions focus on providing options for the business to determine if they wish to proceed.
historical analysis
adjusted model
impact analysis
"Tweak" and Review
Adjust the current process
based on monitor measures
to see the impact of some
high level process or
rule changes.

The process can be simulated
to show how it would have performed
based on real historical data.

If process improvement is required, it enters the lifecycle again.
Requirements are delivered by the business and IT working together to outline functional components in a document called a Storycard. A collaborative work environment is encouraged and a business representative has input into early design to ensure that it addresses the key business intent.
Development is delivered via a number of "sprints" that are made up of related storycards. Following each sprint, a playback may be done by the SME to a broader group to ensure buy-in throughout the development cycle and to reduce the risk of poor acceptance.

Mock analysis is performed on test data in an attempt to ensure that future discovery sessions have adequate visibility of process metrics.
Business Process Management (BPM) is a discipline to manage your business processes efficiently and effectively to better meet the needs of your customers and reduce costs.

BPM is a key enabler for Allianz’ 2015 strategy to improve, automate and digitise our processes.
BPM Lifecycle
What's involved in running a
BPM engagement at Allianz?
Full transcript