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Copy of Quality Management : EFQM
Transcript of Copy of Quality Management : EFQM
Concepts Criteria A self-assessment process which comprises 3 components UNDERLYING ACTION
ORIENTED kinda like jazz And that would be the style called... Summary The European Foundation for Quality Management The three components of the model The 8 fundamental concepts The 9 criteria The RADAR Logic EFQM Excellence
Model Non-for-profit membership Shared knowledge Improved performance The European Foundation for
Quality Management 30.000 Organizations SUSTAINABLE EXCELLENCE RADAR Logic Fundamental concepts The 8 fundamental concepts
The 9 criteria
The RADAR logic Approach Deployment Assessment The results focus on... Tendencies Goals A distinction has been made between... SAP Excel Change Management Languages Corporate Life Thank you for your attention! Claire DELHAES Jana MERTES The concrete implementation The advantages & drawbacks Introducing the What are the strengths that should be maintained?
What are the strengths that should be reinforced?
What are the issues that should absolutely be addressed?
How are we going to manage the action plan? Brussels - 1988 Causes Comparisons The enablers focus on... The Nine Criteria Achieving balanced results Developing a balanced set of results required to monitor progress both on the short and the long term, enabling leaders to make effective and timely decisions Adding value for customers Clearly communicating the value proposition and actively engaging customers in the product and service design processes Leading with vision, inspiration & integrity Ensuring the ongoing success of the organization with a dynamic leader, acting as a role model, and able to adapt, react, and gain commitment Managing by processes Managing through structured processes, which are designed to deliver the strategy and create sustained results Succeeding through people Balancing organizational and personal goals by developing the culture of the organization Nurturing creativity and innovation Generating continual and systematic innovation by engaging all stakeholders as sources of creativity Building partnerships Seeking and maintaining trust relationships with partners to ensure mutual success Taking responsibility for a sustainable future Defining clear values and high standards for organizational behaviour to take responsibility for the organization's conduct and impacts A management framework: Within the framework of the model, the company sets up priority projects, identified by consensus as levers for better results. PRINCIPLES Interrelated concepts: EFFECTIVE COMMUNICATION COMMON WAY OF THINKING A dynamic assessment framework and powerful management tool that provides a structured approach to questioning the performance Advantages & Drawbacks Group 6 foundation The link to common quality management systems Each criterion is divided into several sub-criteria Example Enabler: Staff How are the human resources planned, managed, and improved? How to develop the staff competencies? How is the staff involved? How is the dialogue managed between staff and management? How does the company reward and care about its staff? Result: Staff Results Measurement of the staff perception about... > Motivation > Satisfaction Performance indicators Implementation START DEVELOP EXCEL 1. Developing board members involvement 2. Planning the self-assessment process 3. Setting up the process 4. Conducting the self-assessment and establishing the action plan 5. Presenting to the board members 6. Setting up the action plan and ensuring its monitoring Failure Success Too long process
Lack of monitoring
Lack of renewal
Lack of training Consensus-based decisions
Use of pro forma tools
Link between action plan and goals Network development
Flexibility & Updates
Easy access Time-consuming
Effective handling of knowledge sharing THE LINK with quality management systems Parallel principles Different scope of application & ISO 9000 defines requirements for QMS
provides theoretical guidance EFQM Excellence Model enables a comparative evaluation of performances Conclusion CONCLUSION Does the model change? Origin: Framework for improvement Result: Holistic assessment tool Helps to Understand how effectively you understand the needs of your stakeholders
Understand how robust your strategic planning processes are
Understand how efficiently you implement your strategy
Identify the key strengths
set the priority improvement actions Not a prescriptive framework