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Customer Feedback Report (September 2012)
Transcript of Customer Feedback Report (September 2012)
Complement She commended Ms. Darin (ASS of EHIloilo) because she was very friendly, accommodating and a good endorser every time she visits EH Iloilo. Thanked her for sharing her comment to us, and told her we're looking forward for her next visit. Staff Complement She's just thrilled on visiting Etude House because it's juts like walking into her personal store, she also commended Ms. Margie (Makeup Artist EH Iloilo) because she's a good makeup artist. Thanked her for sharing her comment to us, and told her we're looking forward for her next visit. Other Concerns She's was asking why our SUPER SALE will last on October 31, 2012 because EH Ayala Cebu told her it will be from September 05 - December 04, 2012. Apologized to her for the misinformation and told her that every post at Etude House Philippines FB Page is the confirmed one. She's asking why she can't use her GWP upgrade because the Sweetie at Etude House DS in SM Cebu told her that they don't have any idea about the promo, she also ask Sweeties at EH Store in SM Cebu and they also said that they don't have an idea about the promo. I've asked Etude House SM Cebu about this incident and they've told me that the sales lady in Etude House DS is newly hired and she was not advised. I've apologized to the customer and told her that we had already advise Etude House DS about her GWP upgrade.