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Active Listening

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by

Nicole Reyes

on 12 January 2014

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Transcript of Active Listening

Listening
** III. IMPORTANCE OF LISTENING **
Hearing...
I. Listening vs
Hearing

Remembering...
Understanding...
Discriminative...
> Characteristics
> Distinctions
Critical
> Evaluating the message
Therapeutic
> Sympathize
I. Listening vs. Hearing
Comprehensive
> Understanding
the message
Interpreting...
Evaluating...
II. Importance of Listening
III. The Listening Process
IV. Listening Barriers
V. Active Listening
VI. Active Listening Techniques
What's the difference?
Most people tend to be
"hard of listening"
rather than
"hard of hearing."
Bla bla shoes...
Bla bla he is like...
Blue burgers.
Economics is...
value of bla...
bla..blaa...blaa.
Hearing is...

The ability to perceive sounds.
Listening is...
One of the five senses
Used in communication.
Requires Attention.
Requires Feedback
Active Listening
Listening is where our brain receives nerve impulse, deciphers and provides feedback.
II. The Listening Process
Responding...
Perceiving sound
Obtaining meaning
Recalling
Expressing sensitivity
or to present meaning
Choosing an
appropriate response
Judging the speaker
* Human beings want to express to be heard.
* Failure to listen brings unfortunate results!
* Listening can de-escalate situations.
NOTE:
IV. Active Listening
Who are you listening to?
If she wants this, then it must be...
x = 29!
Degrees of Active Listening
Repeating
Reflecting
Paraphrasing
Perceiving
Paying Attention
Remembering
Repeating the message
using the
exactly the same
words used by speaker.
Perceiving
Paying Attention
Remembering
Perceiving
Paying Attention
Remembering
Thinking and reasoning.
Thinking and reasoning.
Rendering the message using
similar
words
and
similar
phrase
arrangement to the ones used by the speaker.
Rendering the message using
your own
words.
V. Listening
Barriers
Environmental Distractions
Pride
Assumptions
Close-mindedness
Defensiveness
Murmur...mur...murr...
Mur...murr...murr
Murmurmur...
Non Verbal Signs of Ineffective Listening
 Lack of eye contact
 Inappropriate posture
 Being distracted
 Inappropriate expressions
 Lack of head nods
 Sudden change of topics
 Selective listening
 Day dreaming
 Advising
Vi. Active Listening Techniques
Top-down strategies
Encouraging
Keep them talking.
Restating
Awareness
Predicting
Awareness
Reflecting
Understand the feeling
Summarizing
Important ideas
Bottom up strategies
Listening for specific details
Recognize
cognates
Recognize
word-order patterns
Listening for ...
M
E
A
N
I
N
G
a. Purpose of listening
b. Select relevant items
c. Check comprehension
References:

http://www.d.umn.edu/kmc/student/loon/acad/strat/ss_hearing.html
http://www.differencebetween.info/difference-between-listening-and-hearing
http://www.cedu.niu.edu/~mutuku/courses/tlec530/The_Listening_Process.pdf
http://krystlewebb.efoliomn.com/hurier
http://2012books.lardbucket.org/books/a-primer-on-communication-studies/s05-02-barriers-to-effective-listenin.html
http://www.skillsyouneed.com/ips/ineffective-listening.html
http://www.sklatch.net/thoughtlets/listen.html
http://www.skillsyouneed.com/ips/ineffective-listening.html#ixzz2pcf8Dohn
Full transcript