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Social Media And You!!

A presentation for SAS Singapore Users

Murphy Choy

on 13 April 2012

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Transcript of Social Media And You!!

Click anywhere & add an idea Perils of ignoring Social Media Koo Ping Shung Let us show you how social media affect your business! Let's start with the internet. Let's look at twitter. Let us show you how the various social media interacts with one another. I need some help here. Sorry, Mister. Scratches are not covered! I must inform the rest of the world about their s***** services! Facebook Status Updated Holey! I am getting a lot of complaints! I should apologize to the customer. I like your refund! What the hell! That's poor service! Sue and Sue! The importance of managing such issues. 24th Feb 2010 Fabulis noticed that its account has been blocked It called Citibank. Someone in Citibank has blocked the account as there are some objectionable content in the Fabulis' blog. An Outraged Online Community Roars Account Unblocked A sincere apology An updated process A donation to charitable causes If only... Social Media enables quick spread of information. ...come and go very fast if handled properly. Start getting in touch with social media... Once social media is understood, companies can then tap into the power of social media.
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