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the computer in business writing

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by

Joseth Gabrielle Bancal

on 17 February 2015

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Transcript of the computer in business writing

If the message is important, make sure it follows the same structure as the KISS AIDA principle because there is a lot of junk mail proliferating through the e-mail.
Make a hard copy if the message is vital.
the computer in business writing
Reminders and Tips on How to Use the E-mail Properly
Check and double-check before clicking the "sent" button
Is the message complete?
Is the tone courteous?
Has any objectionable word or phrase been included?
Is any anger shown?
Is the message indiscreet and does not it include material that should not have been sent?
Did the message contain too much information?
Did the message follow a format?
Was the message error-free?
Keep the messages brief and to the point because e-mail messages can easily clog up the airwaves and computer space.
Do not include confidential information.
Do not send official mail through the internet.
Keep e-mail files up-to-date everyday.
LETTERS WITH SPECIAL PURPOSE
The writer must first prepare the person to receive the bad news to ensure that the recipient's good will is not lost.
The objective of this principle is to be able to give a negative message without making the other person angry, upset, or humiliated, or the very least, to reduce whatever negative results it may create.
Sending out a bad news letter is one instance where the writer cannot begin with the purpose.
PRINCIPLE 11
Use the indirect approach for bad news.
Symbols; objects representing something
Why "Indian"?
Following outline should serve as guide:
THE INDIAN TECHNIQUE
Based on American Indian who are known the way they value customs ad traditions.
*Headgear (in modern times, the hat)
BOW
KNOCK OFF THE
INDIAN'S HAT
BOW
SANDWICH TECHNIQUE
Opening Statement
Should not contain any negative word or statement
Should not too positive
Crucial
Middle Paragraph
Writer's last chance to smooth ruffled feathers
Last Paragraph
AVOID:
"Please feel free to call me."
"If you have any questions..."
"hope"
"trust"
SPECIAL CONCERNS

BIAS-FREE LANGUAGE
Disability Bias
- Most people are physically or mentally impaired are offended by terms that were, at one time, considered acceptable.
Age Bias
Race, Ethnicity, and Nationality Bias
- Today, good business communicators avoid expressions that might be considered sexist.
Gender Bias
- To avoid descrimination, referring to people's ages should be kept clear of, and terms that are normally attributed to certain age groups should not be used.
- indication of increased sensitivity for other people's feelings and more respect for one another.
- Avoid referring to a person in a way that does not relate to the matter under discussion.
REASONS WHY PEOPLE DO NOT PAY THEIR BILLS:
They feel the price, service, or the product purchased was unsatisfactory.
From the moment they bought the product or service they intended to commit fraud by not paying for it.
They forget to pay the bill or overlook.
They do not have money and probably will never have the money.
There is a misunderstanding surrounding the details of the sale.
The invoice did not reach them or is erroneous.
They cannot pay the full amount but could pay a little at a time.
MASLOW'S HIERARCHY OF NEEDS
Safety Needs
Belonging Needs
Esteem Needs
Physiological Needs
Self-Actualization Needs
Stages Followed by Companies to Collect Money
Informal Reminder
Formal Reminder
Discussion
Persuasion
Action
Principle 12

Collection letters require special treatment.
Full transcript