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Design Thinking in the Workplace

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by

Maureen Carroll

on 21 March 2018

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Transcript of Design Thinking in the Workplace

Design Thinking
in the Workplace
March 15-15, 2018
I liked... I learned..
Reflections.......
Lime Design Toolkit
Framing
the Design Challenge
Framing the Design Challenge

REDESIGNING THE ROLE OF TECHNOLOGY

IN TEACHING & LEARNING
BUG LIST
Identify the benefits.

To end user.
..........
To the organization
Define the aspiration.

Use a simile
to capture the essence of the experience
you want to create.

~ Like a warm summer day
~ As clear as a bell
~ As busy as a bee
~Like a family reunion
-Like the first bite of a creamy chocolate bar
-To have a memory like a sieve
-To sleep like a baby
Craft the DESIGN CHALLENGE. Choose a problem
from the BUG LIST.

Begin with How might we?
.......... and incorporate

the
benefit and the aspiration
.
It's Your Turn to Practice. Here's some examples:

How might we redesign the role of technology so that teachers feel confident and classroom integration feels as easy as feel as easy as turning on a light switch?

How might we redesign the role of technology so that students feel excited and curious and classroom learning feels like going to Disney World?


Share
Out
Planning
the Research
Mapping
the
Landscape
Identify the key stakeholders related to this project.

Map the key interactions or roles each stakeholder plays across the ‘end user’ experience.

Circle potential pain points.

Identify WHO to meet.

Who is the END USER?
USER CHARACTERISTICS

Age, location, etc.
EXTREME USERS
Industry / Design Challenge Characteristics

What characteristics define your industry/sector?

What are characteristics of the type of experience

you seek to create through your design challenge? (Hint: your Aspirations)
Analogous Industries

Which industries or companies might be

flawlessly executing a desired characteristic of the

experience you want to create?
FRAME A
DESIGN CHALLENGE
FOR YOUR WORK
Design Thinking
in the Workplace
March 15-15, 2018
Why Laddering...

Why?
Why?
I'm curious about...
Tell me more...
I am interested in...
Interview Tag Out
Ethnographers in the Wild
SAY/DO
THINK/FEEL
EMPATHY MAP
observed

inferred
POV VIGNETTE STATEMENT
We'd like to explore ways to help _________________

to _____________________________________________


______________________________

and this is important to____________________________

because _________________________________________
_________________________________________________

in spite of the fact that
so that he/she can achieve
because surprisingly
(insight: why it matters to your user)
(user)
(verb)
(user)
Data
Analysis

Data
Synthesis

1. The "50+" Test:

Can you think of 50 possible solutions for your
POV VIGNETTE STATEMENT?

IS IT GENERATIVE ENOUGH?
2. The "Hire Me" Test:

Does your POV VIGNETTE STATEMENT describe 2 people rather than 200 people?

IS IT SPECIFIC ENOUGH?
Is your POV
VIGNETTE
STATEMENT
"just right?"
RESONANCE
3. The GOLDILOCKS TEST
POV Vignette Statement

CRITIQUES
Brainstorming
Extravaganza
Prototyping is a
PROCESS

and a
MINDSET.
I was delighted by...

challenged by...

going to try...
Plan
HOW
to ask.

Generate a list of ?s.
Discuss this question with your team:

Which
team members and key stakeholders
do

you need to include in your design process?
Identify
major milestones.

Envision
success.

What kind of
INNOVATOR
are you?

Anthropologist
Cross-Pollinator

Experimenter
Director

Hurdler
Collaborator
Full transcript