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V1.6 - Practicus - How We Can Help

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Elisabetta Bruno

on 29 March 2016

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Transcript of V1.6 - Practicus - How We Can Help

AWARDS
AFFILIATIONS
Indicative years' experience
Rate card value
Partner
Director
Senior Manager
Manager
Senior Practitioner
Practitioner
Junior Practitioner
15+
£1,950
12+
£1,595
10+
£1,350
7+
£1,075
5+
£925
3+
£750
2+
£575
NIALL MARTIN
Niall is an experienced manager who has delivered successful change initiatives, with particular experience in both Financial Services and the Energy & Utilities sectors.
ROBERT MASON
Managed the remediation of business processes, applications and infrastructure to successfully alleviate both financial and security risks for one client
PROGRAMME & PROJECT MANAGER
Rob is a qualified Project & Programme Manager with significant business change and consultancy experience across a wide variety of industries including Energy & Utilities and Financial Services.
Committed to providing excellent customer service, constantly looking for opportunities to exceed client expectations
PROGRAMME & PORTFOLIO LEADER
Successfully led the reorganisation of an IT function, impacting 498 FTEs across 28 countries for a previous client
Displays a combination of outstanding interpersonal skills and clear communication, which motivates teams to deliver desired results
A fellow consultant said “Not afraid to ‘swim against the tide’ when necessary, Rob continuously demonstrated management behaviours of the highest standards while delivering to, and often exceeding, his objectives”
SHEHAN DE SILVA
Shehan is an accomplished practitioner with 13 years’ experience delivering high-visibility, strategically oriented initiatives in complex business environments across various industries.
Consistent track record of successful delivery in project and change management, strategic planning, process improvement and system implementation
PROJECT MANAGER AND PMO LEAD
Possesses strong teamwork skills and the ability to build positive client and team member relationships
Responsible for launching debit cards, credit cards, internet banking and ATMs for a new retail banking arm of an international bank
Considerable PMO experience including establishing and rolling out a central PMO for clients in Financial Services and Travel & Leisure
GARY POINTER
Gary is a competent, decisive and experienced professional with a track record delivering change, particularly in Financial Services
KAUSHIK GUPTA
Experienced in overseeing all stages of projects, from inception, through implementation to the successful embedding of change
CHANGE MANAGER
Kaushik is a Business Analyst with over 10 years’ success implementing projects and providing business analysis support in the public and private sectors.
Combines hands-on delivery experience and knowledge of business, IT and systems to support the achievement of desired outcomes
BUSINESS ANALYST
Previously supported the adaption of an existing IT system to meet the requirements of a newly developed business function at one Healthcare client
Uses strong interpersonal skills and a collaborative approach to establish good working relationships across all levels and functions of an organisation
Highly qualified individual with certifications in ITIL v3, PRINCE2, an MSc in Information Systems and a Foundation Certificate in Business Analysis
A former colleague said “I relied completely on Gary’s judgement, analysis and presentation skills, all of which are excellent”
Particularly effective in turnaround management scenarios, with an ability to drive processes and motivate teams to achieve client requirements
Previously worked with the central change team at a Financial Services client to create and establish new frameworks for business readiness, enabling the delivery of successful change
ENHANCING THE MATURITY OF PMO
The challenge:
Enhance the
PMO maturity
from a coordinating project execution PMO to a strategic PMO that could leverage synergies and best practice across business areas.

The engagement:
Practicus assessed the interim PMO structure to define what maturity could look like for Scottish Water, alongside tailored industry best practice. It then developed a
roadmap
to help the PMO mature.

The outcome:
The roadmap will give the foundations to become a
strategic function
that can better manage its portfolio while achieving efficiency targets.
SUPPORTING DELIVERY OF IS TRANSFORMATION
The challenge:
Following rapid growth, Seadrill needed to deliver an
IT transformation
capable of supporting the new scale and ambition of the business.

The engagement:
Practicus deployed specialist capability to deliver specific projects including a
divestiture and acquisition, data centre migration, technology refresh
and
ERP system enhancement.

The outcome:
Seadrill was continually impressed by the high quality of people provided and delivery achieved. Practicus became a trusted partner, helping to deliver real transformation in IT and
save

time and money
.
IMPROVING BI REPORTING FOR HR GLOBALLY
The challenge:
Select, architect, configure and implement a
single BI solution
that would unite all
HR data globally
, providing instant and bespoke reporting to the Board.

The engagement:
Practicus designed and implemented a single
HR system
, the
data warehouse
, the
reporting structure
and the
architecture
of the system. The system was designed with the flexibility to cater for bespoke requests.

The outcome:
The Board is now able to make better informed decisions with
up-to-the-second BI statistics
. There are also greatly reduced costs of running and repairing the numerous separate systems worldwide.
DELIVERING A DATA CENTRE OUTSOURCING PROJECT
The challenge:
As part of a major IT transformation, Thomas Cook needed to
insource IT support and infrastructure
from Accenture and
outsource to multiple vendors
.

The outcome:
Practicus led the migration of the eCommerce Data Centre which supported the UK, France, Germany and Netherlands to a new supplier.
This included transitioning from physical to a private cloud solution in 3 months
.
Practicus also led a global Data Centre consolidation programme encompassing the development of a target architecture, selection of preferred outsourcing partner and the implementation of the consolidation strategy,
shrinking the Data Centre estate from 25 locations to 2
.
PREPARING TECHNOLOGY FOR PRODUCT LAUNCH
The challenge:
Deliver the technology required to integrate with the legacy system in order to be responsive and supportive of the Broker and
Digital launches of new products in global markets
.

The engagement:
Practicus enabled the successful delivery by re-aligning the plans of two dependent programmes. It then managed the launch by working with
internal IT, UAT, Digital
and
Managed Service teams
as well as third parties to make sure all infrastructure, testing, website architecture and support systems were in place in time for launch.

The outcome:
New, premium
products were successfully launched
for both target markets. The project has enabled additional sales channels for Bupa and provided the foundation for a full global and digital roll out. As a result, it will be better able to support its customers on a local level.
REDUCING COSTS IN UPSTREAM PROCESSES
The challenge:
Improve the
cost-efficiency of exploration
and upstream processes.

The engagement:
Practicus was engaged to implement
Lean methodology
and deliver tangible cost savings through process improvements across drilling and extraction operations, this incorporated Santos’s joint ventures.

The outcome:
Practicus rapidly identified and presented a
$1 million cost saving per annum
, which is now being implemented.
RUNNING A DATA CENTRE RFP PROCESS
The challenge:
As their data centre managed service neared expiry, Admin Re decided to take the opportunity to
consolidate four data centres down to two
and choose a supplier that is fit-for-purpose.

The engagement:
Practicus
led the RFP process
, first gaining an understanding of the existing architecture and business needs, and then designing an RFP document which would achieve the benefits needed.

The outcome:
The Practicus team then
partnered the internal procurement
and IT functions to manage the process, choosing one supplier.
IMPROVING PROCESSES WITHIN THE FINANCE FUNCTION

The challenge:
Imperial Tobacco’s
finance function
had many processes that could be streamlined and made more effective. Practicus was engaged to understand,
review and improve processes
to help the function achieve its goal.

The engagement:
Practicus conducted a full review of Finance processes and people. It interviewed the entire team and ran workshops to fully understand how activities were carried out and communicated. Based on the findings, Practicus
mapped ~90 processes and made recommendations
for improvement.

The outcome:
Practicus outlined core processes and recommendations to streamline documentation flow. The review also suggested a team restructure that would drive change and address capability gaps. The recommendations led to a
projected 20% reduction in FTEs
, leaving more time for staff to work on value adding activities.
SUPPORTING A MAJOR TRANSFORMATION
The challenge:
Support the BMA’s first ever organisational transformation to address its governance structure as well as the way it delivered its products and services to stakeholders. The transformation was underpinned by a new operating model and supported by a new system platform and associated processes.

The engagement:
Practicus was engaged to design and manage a Transformation Management Office, providing the CEO and the Executive Team with a clear road map and delivery assurance for the transformation (People, Process, System and Data).

The outcome:
The Practicus transformation governance was implemented and followed successfully. Lessons learned from previous experiences proved extremely valuable to the BMA.
INTRODUCING NEW FRAMEWORKS FOR BUSINESS READINESS AND PROJECT DELIVERY
ELIMINATING OPERATIONAL RISK THROUGH SYSTEM UPGRADE
The challenge:
Eradicate an old, unsupported Operating System (NT4) from the bank’s servers, which was causing it to run at an unacceptable level of risk.

The engagement:
A Practicus team led projects to validate the applications running on NT4. Different remediation approaches were then analysed to find the best solution for each application, based on project cost, time and quality.

The outcome:
All applications were remediated through replacement, removal or upgrades. NT4 was completely eradicated from the estate with the regulatory body satisfied that all risks associated with NT4 have been mitigated.
The challenge:
With a major transformation programme underway, gaining the
right approach to business engagement and project delivery
was critical to the success of the improvements.

The engagement:
Practicus worked in partnership with the central change team to create and establish new frameworks for
project delivery assurance
and
business readiness
.

The outcome:
The frameworks and artefacts have been rolled out across the company, with hundreds of staff now trained in their use. This will mean that The Post Office can
deliver change faster
, with
greater confidence
and
higher efficiency
.
PROVIDING THE CHANGE MANAGEMENT APPROACH TO AN ORGANISATIONAL TRANSFORMATION

The challenge:
As part of its Transformation journey, GIBP required a consistent, robust and fit-for-purpose
Change Management approach
supported by appropriate Communications.

The engagement:
We provided the necessary change management framework to inform employees (and wider stakeholder groups) while going though a period of uncertainty. We evaluated
change impacts
and
change readiness
while producing and delivering appropriate
change and communications
plans . We provided key stakeholders with assurance that change is effectively managed.

The outcome:
The change management approach was
completed
by Practicus and signed off.
Commercial
Models
FEES AT RISK
GAIN SHARE
FIXED PRICE
TIME & MATERIALS
PAYMENT ON
MILESTONES
WE CHALLENGE
TRADITION
A STRAIGHTFORWARD
APPROACH
TARUN YADAV
Tarun is a Business Analyst with over 10 years’ experience providing analysis to drive business decision-making and change
Competent in all areas of Business Analysis, from requirements gathering, process documentation, root cause analysis and business modelling
BUSINESS ANALYST
CARL FINN
Carl is an energetic professional that works as an integral part of change teams to deliver rapid value at high levels of quality.
Experienced in all requirements of PMO support, business process mapping and project delivery, including reporting up to C-level
PMO ANALYST / JUNIOR PM
Strong, open and honest communicator with ability to motivate teams and deliver results
For a major Oil & Gas client, Carl identified an opportunity to implement standardised processes that contributed to a radical improvement in quality and turnaround times
A recent client said “Carl unquestionably grabs hold of objectives and delivers at a level of quality and speed which provides real business results”
ANDY TOBIAS
Andy is a confident and personable practitioner, skilled in successfully managing small change projects and supporting PMOs on complex transformation programmes.
Effective in all aspects of change delivery and PMO support from planning to reporting
PM AND PMO MANAGER
A recent client commented “You always answer my questions promptly, providing plenty of advice and detail… none of this vague stuff that all too often gets distributed by an uninterested person”
Efficient and enthusiastic individual who works well in demanding, fast-paced environments
Previously worked as part of the PMO supporting a £60m IT transformation portfolio in Travel & Leisure
LEON AINSWORTH
Leon is a PRINCE2 qualified Project Manager with a strong ability to deliver business and IT transformations that contribute to client aspirations
Comprehensive experience managing IT projects and a background in IT delivery gives him a unique understanding of technologies that will bring business benefits to clients
PROJECT MANAGER
Previously responsible for the Applications and Server Migration activities as part of a major £50m IT transformation programme for a Financial Services client
Highly-qualified individual with certifications in PRINCE2, ITIL and MSP as well as a number of IT qualifications including an MBA in Technology and Business Management
A former colleague commented “Leon can easily adapt to the dynamic project environment, and always manages to achieve a compromise without impacting the business and client relationship”
CLAIRE FOLEY-JENNINGS
Claire is a pro-active Project and Change Manager with a real skill for implementing change that sticks.
Proven track record in process improvement and re-design to improve business operations while reducing costs and heightening quality
PROJECT AND CHANGE MANAGER
Experienced and qualified professional with certifications in Lean Six Sigma, Kepner-Tregoe and PRINCE2
Successfully reduced a two month process down to just 14 days for one client
High energy approach to implementing new ideas and taking ownership for the delivery of quality results
EUNICE EDWARDS
Eunice is a highly qualified and influential IT Programme Manager with a proven track record of implementing complex change and IT programmes.
Specialises in managing projects to select, implement and enhance third-party applications, particularly CRM and finance systems
PROGRAMME MANAGER
JAMES SHERIDAN
James is a results-oriented Project Manager with experience delivering successful IT and business change projects.
Track record of success across the IT systems development and implementation lifecycle
PROJECT MANAGER
GRANT KERSEY
Grant is an accomplished IT Project Manager with a track record of delivering successful IT enabled business change and transformation
Works closely with clients to understand corporate IT requirements and then turn them into reality – from system development and infrastructure design to disaster recovery and security
IT PROJECT MANAGER
JON SASSERATH
Jon is a highly-skilled Programme Manager with a 25 year track record in change delivery, business management and development – particularly in IT and technology led change.
Background in software engineering, technical strategy, delivery management and consulting gives a strong IT awareness, with a focus on the advantage technology can bring to clients
PROGRAMME MANAGER
KARLA FRANCO
Karla is a confident and capable Project Manager and PMO Consultant with a breadth of international industry experience spanning Energy & Utilities, Travel & Leisure, Health and Education.
Particular expertise in the establishment and operation of PMO functions, disciplines, methodologies and governance frameworks
PROJECT MANAGER
NICK FAURE
Nick is an experienced international consultant with specialist skills in designing, implementing and embedding cultural change and organisational transformations.
Recognised thought leader and expert in all areas of Project, Programme and Change Management
PARTNER & TRANSFORMATION LEAD
TIM BARNARD
Tim is a skilled Programme Manager with over 15 years’ consulting experience helping clients realise their strategic aspirations from change and transformation programmes.
Deploys a mindset and toolset tailored to client environments and the outcome required, driving success through immersion in organisations to drive activities and remove barriers
PROGRAMME & PROJECT MANAGER
TERRY SHANE
Terry has over 17 years’ international consulting experience of designing, leading and managing a variety of complex strategic business improvement and change management projects.
Capability leader for Project, Programme and Portfolio Management with a track record of implementing PPM Centres of Excellence in client environments
PROGRAMME LEADER
STEVE WATTS
Steve has strong experience in IT delivery, project and programme management. He has demonstrated significant success in delivering major IT projects through the full lifecycle.
Comfortable managing critical large-scale, multi million pound programmes, including a government project that achieved £100m additional revenue per year
PROJECT & PROGRAMME MANAGER
RICHARD BAYLISS
Richard is a subject matter expert in all things Project, Portfolio and PMO. He has strong transformation experience for large international organisations.
Track record for setting up and managing up PMOs that contribute to the successful delivery of change and transformation
PROJECT, PORTFOLIO AND PMO MANAGER
RANDEEP DHILLON
Randeep is an influential Project Manager with international experience in business change, IT, business process improvement and organisational restructure
Thrives in high demand, rapidly changing business environments with her ability to think innovatively
PROJECT MANAGER
Strong ability to identify areas for process re-engineering and new ways of working, recommending small changes that lead to efficiency improvements (including process automation for one client)
Previously supported the development of a new, market-leading Travel Money Card for a Financial Services client
Holds a Masters degree in Finance, giving a solid background in financial theory, statistics as well as forecasting and estimation
Managed the £4m implementation of a new CRM system for a third-sector client, whilst migrating 11m records from the incumbent database
Holds PRINCE2 Practitioner and ITIL Foundation certifications as well as an MBA
One client commented “Eunice’s passion for delivering exceptional service to clients comes across in spades”
Directed a £3m portfolio of change projects, including the review of off-shore and near-shore vendor engagements that reduced onsite vendor expenses by 24%
Has a unique understanding of financial management and systems from his previous career in Financial Services
Holds PRINCE2 certification for Project Management and ISEB qualification for Business Analysis
Previously led a number of technical workstreams (at the client’s request) to reduce the risks associated with a legacy Operating System within a major bank’s IT estate
Full technical background enables him to work hands-on with delivery teams to come up with innovative solutions to unexpected IT challenges
A previous colleague commented “Grant is a genuine, thoughtful person whose knowledge of IT touches on many areas in which he makes realistic decisions and drives business forward”
Previously responsible for a $20m portfolio of IT transformation projects, including data centre outsourcing, a group wide technology refresh and the implementation of an IT portfolio management service for an Oil & Gas major
Has held full P&L responsibility, bringing a strong commercial awareness to helping clients design and implement change effectively and productively
Full member of the APM for over 20 years, bringing knowledge and application of best practice methods including Prince and ITIL
Previously designed and operated governance structures, controls, financial tracking and planning support within a £60m IT transformation for a Travel & Leisure client
Strong track record of supporting programmes including business transformations, integrations and divestments, process improvement initiatives and capability uplift
Proactive in seeking continuous improvement and a balanced mix of high-standards, pragmatism and flexibility to ensure delivery of quality objectives
A dynamic and hands-on consultant that influences colleagues to achieve client outcomes
Previously acted as a strategic advisor to the Programme Director of a successful HR Transformation for one of the UK’s largest banks
The CEO of one client said “Nick gets to the root of an issue quickly and is able to analyse and recommend well scoped and concise actions”
Previously led a step-change in working practices for one client, resulting in increased morale and streamlined global processes
Passionate about seeing things from client perspectives, gaining their trust and going the extra mile to deliver results
A recent client commented “Randeep is always superbly prepared. I always feel that she is in control”
Delivered a PMO role within a global SAP finance business warehouse implementation programme worth £85m
Wide industry experience covering Energy & Utilities, Financial Services and Travel & Leisure
Achieves high quality deliverables with meticulous attention to detail
Subject matter expert in various IT project delivery methodologies, including Waterfall, Iterative waterfall and Agile
Previously won an in-house Project Management award two years running for excellent delivery and commercial growth
A colleague said “Steve is a great Project Manager who gets the best out of structured development approaches, including RUP, while balancing the complexities that recur in large scale projects”
Specialist skills in organisational change, HR transformation and change communications
Successfully co-led the development and operation of a group-wide PMO for a global HR transformation programme for a leading UK based global bank
Wide and international industry experience, from Travel & Leisure and Financial Services to Energy & Utilities and Pharmaceutical
Previously acted as a Chief of Staff within a major Oil & Gas client, establishing a strategic programme to improve performance and enhance focus on customers
Comfortable working at all levels within client organisations and in different cultures, having delivered business improvement engagements across Europe, the Middle East and Africa
Early career in Water and Utilities companies offers a unique understanding of the challenges faced in the industry
Your sustainable
Outcome
1
2
3
4
You will always get
THE ‘A’ TEAM
You’ll get an experienced hands-on team with the right skills for your programme.
We will work as
TRUE PARTNERS
We’ll help you reach your goals in a way that works for you.
We will share
YOUR RISK
We’re prepared to align our fees with the success of your project.
We will be driven by
YOUR SUCCESS
We’ll work to make this your success story.
WHO WE ARE
THE VALUE WE OFFER
QUALITY BEYOND THE CONTRACT
DELIVERED
BY EXPERTS
GLOBAL
COVERAGE
FLEXIBLE
TEAMS
COLLABORATIVE
APPROACH
SUSTAINABLE
OUTCOMES
DELIVERY
ASSURANCE
By applying the Outcome Delivery Assurance Charter (ODAC) to your project, we will manage delivery excellence against your full success criteria and contracted deliverables
Your
Success
Contracted
deliverables
Wider success
factors
Promises
Your
satisfaction
OUR FOUR PROMISES
PROMISING THE ‘A’ TEAM
Founded in 2004
Strong
values-based culture
£50m + turnover
Global community of over 500
BETTER DELIVERING CHANGE
PARTNERING ACROSS SEVERAL INDUSTRIES
PROVIDING BESPOKE SOLUTIONS
TAKING A FLEXIBLE APPROACH TO YOUR SITUATION
WORKING IN COLLABORATION WITH OUR CLIENTS
HOW WE WORK
Client
Engagement
Delivery
Excellence
Community
Frontline
OUR PURPOSE & VALUES
EMPATHY
PASSION FOR
GOING THE
HONESTY &
WHAT WE DO
EXTRA MILE
INTEGRITY
We
with a
STRAIGHT
FORWARD
APPROACH
to
OUTCOME
DELIVERY
CHALLENGE
TRADITION
GEOGRAPHIC
REACH
Bristol
Hong Kong
Sydney
Melbourne
Geographic reach
& deployments
Regional
offices
70:
30

IDEAL TEAM STRUCTURE
Practicus
Delivery
Director
Practicus
Engagement
Director
Client Sponsor
The 'A' Team
Combining Permanent & Engaged Practitioners
SELECTION PROCESS
Due
Diligence
Community
Induction
‘A’ Team
Identification

Mobilisation
London
Henley-on-Thames
FEES ALIGNED TO YOUR SUCCESS
PRACTICUS RATE CARD
A recent client said “You consistently and proactively seek input, insight and agreement. I find your approach refreshing and invigorating. That’s going the extra mile in this organisation”
Strong interpersonal and communication skills, combined with well-developed commercial acumen, to deliver change with client support
Proven ability with continuous improvement and process excellence, leading to 50% cost reduction and 50% growth margin for another client
PETER CLEMENTS
Peter has over 25 years’ international consulting expertise delivering major change and performance improvement programmes for both private and public sector clients
Specialises in operational efficiency to realise significant results and sustainable improvements
PORTFOLIO DIRECTOR
& OPERATIONAL EFFICIENCY SPECIALIST
Previously implemented an integrated Performance Management Framework for a Transport company, dramatically improving the Net Promoter Score and increasing sales conversion rates by >10%
Holds deep experience and understanding of process improvement methodologies including six sigma, delivering over £50m of cumulative savings in 10 months for one client
Drives success through proactive engagement with senior stakeholders, the people responsible for delivery and those affected at the operational level
OUR CAPABILITIES
PPPM
Change
Management
Continuous
Improvement
Operational
Efficiency
Organisational
Change
Corporate
Development
Business Insight
& Data Analytics
Information
Technology
Client Delivery Teams
WHO WE ARE
AWARDS AND
ACCOLADES
COMMERCIALS
WHAT WE DO
OUR COMMUNITY
WHAT WE'VE DONE
Full transcript