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“The goal as a company is to have customer service that is n

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Mo Better

on 7 January 2014

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Transcript of “The goal as a company is to have customer service that is n

“The goal as a company is to have customer service that is not just the best but LEGENDARY.”
Sam Walton, Founder of Wal-Mart
“It is not the employer who pays the wages. Employers only handle the money...It is the customer who pays the wages.”
Henry Ford, Founder of Ford Motors
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better."
Jeff Bezos, CEO of Amazon.com
“Your most unhappy customers are your greatest source of learning.”
Bill Gates, Founder of Microsoft
"Customer satisfaction is worthless. Customer loyalty is priceless."
Jeffrey Gitomer
"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it."
Peter Drucker
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong."
Michael LeBoeuf, Author of: How to Win Customers and Keep Them for Life
"Customer service is not a department, it’s everyone’s job."
"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."
Sam Walton, Founder of Wal-Mart
“Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.”
Steve Jobs, Founder of Apple
"Every company’s greatest assets are its customers, because without customers there is no company."
Donald Porter, V.P. British Airways
It all starts and ends with customers
Marissa Mayer
"The utmost thing is the user experience, to have the most useful experience."
"Our customers have to be at the center of everything we do"
Jeff Immelt
Full transcript