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Copy of How to be an effective Course Rep

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Kate Little

on 22 October 2012

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Transcript of Copy of How to be an effective Course Rep

Negotiation Aims and Objectives What are the tasks
of a Course Rep? Conclusion Almost over To have:

Explored the role of a Course Representative.

Explored the skills used by course representatives while improving the student learning experience.

Explored how you can gather student opinion on various aspects of the learning and teaching process as well as when to refer students on to someone else.

Discussed the student learning experience and explored your course's student learning experience.

Discussed general meeting practice. How to be an effective Course Rep What is a Students' Union? It's not just a bar!

We are a representative and campaigning body

We provide Course Reps with:
- an election
- Support
- Training and resources
- Incentives Introduction What is the purpose of a Course Rep? On the task sheet in front of you please write a sentence or two explaining what you believe the role of a Course Rep is. Please introduce yourself saying your name, course and year. To REPRESENT students' views and opinions on all matters relating to TEACHING AND LEARNING in an effort to continuously IMPROVE the STUDENT LEARNING EXPERIENCE in partnership with QMUL and the Students’ Union. Volunteering Opportunity
Looks great on your CV
Making a difference
Interpersonal and organisational skills
Meet new people
Receive recognition What are the benefits
to you? Being a
Course Rep R–Represent EVERYONE on your course
E– Enable discussions and seek students views about their learning
P– Present student views at meetings, forums etc
R– Reflect on your own and other students experiences
E– Establish a partnership approach with staff , the Students’ Union and students
S– Share your experiences with other representatives
E– Evaluate the positive difference you have made over the year
N– Notify students , the Students’ Union and staff of ongoing developments (feedback)
T– Tune in and listen Who are you accountable to? In a representative position, you are always accountable to various stakeholders.

Accountable means: responsible to someone or for something; answerable.

Please call out groups you think you might be accountable to. Did you get ... The University
The committees you sit on
The Students’ Union
The Students
The Course
The Faculty
Other Course Reps How do I find out what students think? Ask for a couple of minutes at the beginning of a lecture and get some feedback.
Hold a student meeting, allowing people to come give their views.
Send a mass email.
Create a questionnaire, either a paper questionnaire or an e-questionnaire on a website like surveymonkey.com.
Set up a facebook group for your course.
Informal chats
Notice boards and newsletters How can the NSS help me? Lots of research has already been done, make the most of it! What do I do if students talk to me about personal matters? If it is a personal matter or something that you feel uncomfortable about then pass them on to the relevant person.

You are not supposed to be a student adviser or a student counsellor. So when should you refer students on? There are a variety of people within the Students’ Union and University that you can refer students too.

The potential answers for the quiz are:
Course Reps and SSLC’s
QMSU – Students’ Union
Students’ Union Academic Advice Service
Advice and Counselling
Disability and Dyslexia Service
Nightline The student learning experience So what is the student learning experience? The student learning experience seems a bit big and confusing.
When broken down into smaller headings it makes the whole subject much easier to approach.
We recommend you use the following headings when you write reports, or to structure the questions you ask. So what is your learning experience? On the work sheet in front of you now identify one area that you would like to improve on your course. Note down a possible solution to the issue - bringing solutions prevents the meeting being complaints-focused.

Having some of your own opinions will help you in starting to engage with your course mates to get feedback about the positive and negative things on your course. Meetings Your SSLC Meeting between course reps and staff from your department
Discuss issues with the course, departmental updates and work on joint projects
Approach in a spirit of partnership and professionalism
Developmental not argumentative - whinge-fests are not helpful So what should you do before, during and after? Now split into three groups, each group will identify what you should do at a different stage:

Group 1: - Before a Meeting
Group 2: - During a Meeting
Group 3: - After a Meeting You then have to feed back to the whole group. There are always 2 sides to negotiation
Try to find out what the students want and what the university wants so you are prepared
Be fair
Listen carefully and be friendly but assertive
Have an acceptable alternative that is the minimum you want to walk away with. What have we covered? We have:

Explored the role of a Course Representative.

Explored the skills used by course representatives while improving the student learning experience.

Explored how you can gather student opinion on various aspects of the learning and teaching process as well as when to refer students on to someone else.

Discussed the student learning experience and explored your courses student learning experience.

Discussed general meeting practice. Please feel free to ask any questions,

If they are more personal questions please see the Education Zone Coordinator after the training or arrange a separate meeting.

kate.little@qmsu.org Any questions? Thank you for attending the Students’ Union Training. Finally... We hope it has been of use to you.

However we are very keen to always improve what we are offering so please fill in the Training Evaluation Form and hand them back in to me before you leave. Training Evaluation Who's Who in the SU Your Sabbatical Officers Jade
VP Education Ellen
VP Welfare Babs
President Andy
VP Barts &
The London Elected to represent you to the College
Students on a full-time paid sabbatical year
Run College-wide campaigns
Can escalate issues on your behalf
Source of advice, support and political guidance Ellen
VP Welfare Education Zone Committee Fifteen elected students who are part of Student Council
Consider College and Faculty-wide education issues
Chaired by the VP Education
Meet monthly and bring policy to Student Council Student Voice & Development Team Philip Gilks
Student Voice &
Development Manager Claire Britton
Societies Coordinator Kate Little
Education Zone
Coordinator Adam McGibbon
Welfare Zone
Coordinator Full-time permanent staff dedicated to supporting students' representation and development
First point of contact: Education Zone Coordinator
Source of advice and support
Deliver a training programme throughout the year
Work closely with Zone Committees, Student Council and Sabbatical Officers How to do a good lecture shout/update Be CLEAR and CONCISE
PLAN your content
PROJECT your voice
...don't forget to ask for permission Tips for hosting a student meeting Book a room in advance
PUBLICISE the meeting well through all the other communication methods - email, lecture shouts, Facebook etc
Think about the PURPOSE - what do you want to discuss or achieve?
Draw up a brief AGENDA to let students know the types of issues that will be discussed
Allow time for students to bring their issues to you
Come away with definite ACTION POINTS - things that you or others will go away and DO Getting your email read Keep it CLEAR and CONCISE
What do you want from students? Make any action points very clear and simple
Consider using bullet points for key information and questions
What is the purpose of the email? To inform? To request information? To persuade?
Make it visually interesting, either in the email or by attaching a newsletter or document Meetings Aren't Always The Answer Don't wait for a meeting if you don't need to
Don't think that meetings are the only way to achieve change
Other options:
Informal discussion with staff
Escalate to Faculty level
Escalate to the Students' Union
Run a student-led campaign
Conduct more research Course Rep Awards 2013 Changed in response to feedback
Course Rep Certificate: must attend one SSLC and one training session
Other awards:
Gold Contribution Award
Course Rep of the Year
Campaign Awards: Assessment & Feedback, Learning Resources, Academic Support
Collaboration Award - work with a society
Engagement Award - build community and reach out to hard-to-engage students
Nominate yourself in semester 2
Teaching Awards
Full transcript