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WEEKEND A1W3D5

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English4callcenters .com

on 2 March 2017

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Transcript of WEEKEND A1W3D5

GRAMMAR
REVIEW
Form:
{subject+have/has+past participle}
I have eaten
You have eaten
He
has
eaten
She
has
eaten
It
has
eaten
We have eaten
They have eaten
I have not eaten
You have not eaten
He
has
not eaten
She
has
not eaten
It
has
not eaten
We have not eaten
They have not eaten
Have I eaten?
Have you eaten?
Has
he eaten?
Has
she eaten?
Has
it eaten?
Have we eaten?
Have they eaten?
Positive
Negative
Questions
Contraction: I've eaten. I haven't eaten
Your coach will explain to you the grammar chart. Pay attention.
Present Perfect
GRAMMAR
REVIEW
Your coach will explain to you the grammar chart. Pay attention.
Form:
[Subject+ Have/has + been + present participle]
I have been eating
You have been eating
He has been eating
She has been eating
It has been eating
They have been eating
We have been eating
I have not been eating
You have not been eating
He has not been eating
she has not been eating
It has not been eating
They have not been eating
We have not been eating
Have I been eating?
Have you been eating?
Has he been eating?
Has she been eating?
Has it been eating?
Have they been eating?
Have we been eating?
Positive
Negative
Question
Present Perfect Progressive
NUMBER
Listen to the following audio and write down the correct answer.
Wh questions
What...?
Where...?
When...?
Who...?
Which...?
Why...?
Who...with...?
How...?
How long...?
How many...?
How much...?
How often...?
Review stars/goal/melody and have all students practice the repetitions
AUTOMATIC
Fluency
?
Linking words:


60 seconds non-stop
Get in couples, you have one minute to discuss a question for today using the tense learned.

1.
2.
3.
TOPIC
Make groups and sell as best as
you can these cellphones!
SELL
SOMETHING
?
Recovery
TIME
GETTING
STARTED
DOUBTS
REVIEW
Discipline check
S1
S2
COMPETITION
REMEMBER! study the vocabulary for tomorrow calls!
IT
TOPICS
DEBATE
Divide the class in groups and analyze the following question, then get ready to share your thoughts
GRAMMAR
REVIEW
Form:
{subject+have/has+past participle}
I have given
You have given
He has given
She has given
It has given
We have given
They have given
I have not given
You have not given
He has not given
She has not given
It has not given
We have not given
They have not given
Have I given?
Have you given?
Has he given?
Has she given?
Has it given?
Have we given?
Have they given?
Positive
Negative
Questions
Contraction: I've given. I haven't given
Your coach will explain to you the grammar chart. Pay attention.
Present Perfect
GRAMMAR
REVIEW
Form:
{subject+had+past participle}
I had done
You had done
He had done
She had done
It had done
We had done
They had done
I had not done
You had not done
He had not done
She had not done
It had not done
We had not done
They had not done
Had I done?
Had you done?
Had he done?
Had she done?
Had it done?
Had we done?
Had they done?
Positive
Negative
Questions
Your coach will explain to you the grammar chart. Pay attention.
PAST Perfect
To express actions in the past before another action
Check out this vocabulary for tomorrow's Skype calls.
Cellphone service
Service plan
Prepaid
Monthly
contract
Activation
Warranty
Upgrade
CDMA/GSM
Coverage
VOCABULARY
PUSH
You work at a retail selling cellphones, assist your customer with questions about the cellphone and convince him to buy it.
Discuss any doubts with your coach. Take advantage to clear out any questions.
EG.
Coach can you explain past perfect?

Coach am I going to an interview, can i....?
What is more important in a business? Customer service or a good product?
do you think failure can contribute to a person's success?
what are the key points to achieve success?
BACK THEN
now & after
Make trios and make a comparison about how things were in the past, how they are nowadays, and how they will be in the future.
CELLPHONES
1) _ _ _ - _ _ _ - _ _ _ _
3) _ _ _ - _ _ _ - _ _ _ _
5) _ _ _ - _ _ _ - _ _ _ _
4) _ _ _ - _ _ _ - _ _ _ _
2) _ _ _ - _ _ _ - _ _ _ _
Get ready and discuss the following questions before starting the class.
TOPIC
E- Commerce
COACH
Hear your coach and take
notes!

CALL-SET
1
EXAMPLE
Coach: randomly select student by student to pass.

Students: be ready to take notes, respect your classmate and you`ll give the feedback to your partner after the call!
CALL-SET
2
Coach: randomly select student by student to pass.

Students: be ready to take notes, respect your classmate and
you`ll give the feedback to your partner after the call!
INDIVIDUAL
Reading
Evaluation time! Get ready for the following exposition on your
Next Class
.
choose a paragraph from your favorite book, practice pronunciation and get ready to read it in front of your classmates (at least 90 seconds). prepare a set of 3 questions about the paragraph to ask to your classmates.
send your paragraph to your coach, your coach will correct it and send it back to you.
You must watch this Video!
EXPOSITION
BACK THEN,
NOW & AFTER
How was traveling 20 years ago? do you think contacting travel agencies were a good way to plan your vacations? were they able to give good options?
With technology nowadays, is it easier to travel or go to places you have never been? what are the differences back then and now?
do you think Virtual reality (V.R.) technology will ever replace traveling? do you consider travel agencies will become outdated?
Make trios and make a comparison about how things were in the past, how they are nowadays, and how they would be in the future.
Review stars/goal/melody and give your best!
You MUST combine tenses and use the
linking words!
FLUENCY
CHALLENGE
60 seconds non-stop
1. Tell me about....
2. What would....
3. If...
Linking words:
If I remember correctly.
To be more precise.
As a matter of fact.
I am afraid that.
Now seriously.
All joking aside.
Well then.
In the end.
Get in couples, you have one minute to discuss a question for today. get creative, questions that are difficult for you or that you think that you need more vocabulary for.

Learn this vocabulary and give your own examples!
Becoming
Expert
Transaction
E-Commerce
Warehouse
E - Ticket
False advertisement
Scam
Merchandise
Spam
Globalization
Conversation
TIME
Couple up and give your opinion about the following questions, then share it with everybody.
How often do you buy online?

What do you buy online? :
- Food
- Clothes
- Furniture
- Services : airline tickets, theater reservations, flowers, greeting cards...

Are the prices the same as in the shops/agencies or less expensive?
What are the advantages of shopping online?
What are the disadvantages?
Full transcript