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Érzelmi Intelligencia és konfliktuskezelés

Érzelmi Intelligencia és konfliktuskezelés
by

Peter Papp

on 26 May 2010

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Transcript of Érzelmi Intelligencia és konfliktuskezelés

"This will not work!" Think Hear See Move Chortisol 24 6 - 75% - 92% Dopamin Who Trigger behaviour Usual response Partner's driving emotion My driving emotion Impact What can we do? Disconnect to reconnect Silence
Breathe
Positive pictures
Not about me
Phisical disruption
...
Maybe he's right ...
How does he think?
Without judgement
Genuine interest
Non-threatening behaviour Intention Thought Behaviour Emotion Impact It kills me, or I kill it www.let.hu Emotional Intelligence and conflict resolution Trust Escalators
Knowledge
Position
Contract
Power
Full transcript