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communication skills

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by

lubna elsharkawy

on 4 January 2013

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Transcript of communication skills

communication skills forms of non-verbal communicaion Vocal Interference facial expression
eye contact
postures and body orientation
gestures
proxemics or personal space
paralinguistics
touch
appearance They include sounds like
ahhh, mmmm, welllllll Paralalguistics Rate
Volume
Pitch
Intonation To speak and to speak well are two things. A fool may talk, but a wise man speaks.

Ben Jonson It is impossible to speak in such
a way that you cannot be
misunderstood.

Karl Popper, Unended Quest Interpersonal Gap
Rate : speed at which a person speaks.

Volume : loudness or softness of tone.

Pitch is the highness or lowness of vocal tone.

Intonation : is the amount of variety, melody, or inflection in one’s voice. difference between the backgrounds, education, religious beliefs, and history of each party and how clearly each understands the other. Factors that create
these gaps: All of us bring our own assumptions, histories, cultures, and preferences to our interactions.

Intent and impact are always internal to the individual.

Most of us believe our interpretations and treat them as facts. Bridging interpersonal gaps Describing impact.

Clarifying intent

Acknowledging the other
Full transcript