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CHW Volunteer Orientation

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Jessica Brandt

on 14 August 2013

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Transcript of CHW Volunteer Orientation

“Thank you volunteers for spending time with me and making me smile.”
© Children’s Hospital of Wisconsin. All rights reserved.
Thank you!
Questions
© Children’s Hospital of Wisconsin. All rights reserved.
Please communicate to Volunteer Services as soon as you anticipate an end date
Jacket and ID badge must be turned into the office
Please let us know if you have wishes to return
What do I do when I can no longer volunteer?
© Children’s Hospital of Wisconsin. All rights reserved.
Children’s Hospital of Wisconsin
is a smoke-free facility
Comfortable professional clothing – Please keep in mind:
VOLUNTEER JACKET & CHW ID Badge required at all times
Dress should be neat, nothing tattered or torn
No shorts, sweats, or Capri pants
Avoid T-shirts with offensive logos and tobacco or alcohol references
Dockers are great - Avoid jeans
Shirts must cover midriff and shouldn’t be low cut
Minimal jewelry
Socks or nylons must be worn for infection control
Closed toe shoes ONLY
No strong after shave or perfume
Visible body piercing (other than ears) is not permitted
Dress Code
Casual Attire
© Children’s Hospital of Wisconsin. All rights reserved.

All correspondence must be
through the applicant
Communication
© Children’s Hospital of Wisconsin. All rights reserved.
Sign IN and OUT each and every time you volunteer: We will train you on this system during the interview and placement process.
Check-In
© Children’s Hospital of Wisconsin. All rights reserved.
Duty to Report Charges, Convictions and Investigations
Volunteers are required to report in writing, no later than the next working day, to us if: (1) they have been charged with or convicted of any crime; (2) they have been or are being investigated by any government agency for any act, offense or omission related to abuse or neglect (including child abuse or neglect) or for misappropriation of patient/client property; (3) a unit or state agency has made a finding that they have abused or neglected any client or misappropriated the property of any patient/client; (4) their credentials, if any, are not current or are restricted; or (5) there is any change in the information they provided on their Background Information Disclosure Form. The written report must be provided no later than the first working day following the reportable event.
A person is “charged” with a crime at the time a criminal complaint is first filed in court (usually shortly after the person is arrested).
Both misdemeanor and felony charges or convictions must be reported.
© Children’s Hospital of Wisconsin. All rights reserved.
Currently under age 18:
On your 18th birthday you will get a letter from us giving us permission to perform a Background Check
18 years and older:
Initial check done when application is submitted
Every four years a re-check needs to be processed
For persons disclosing an arrest or conviction that does not appear on the criminal history check, the individual must provide us with disposition information including conviction record from the appropriate jurisdictions.
Background Checks
© Children’s Hospital of Wisconsin. All rights reserved.
Attendance
Background checks
Check-in (record hours)
Your Responsibilities as a Volunteer
© Children’s Hospital of Wisconsin. All rights reserved.
“The heart of a volunteer is not measured in size, but by the depth of the commitment to make a difference in the lives of others.” -- DeAnn Hollis
QUESTIONS…
© Children’s Hospital of Wisconsin. All rights reserved.
1. Complete:
Two (2) TB tests
MMR Titer? ChickenpoxTiter? What’s that??

2. Email confirmation:
Once all information is returned
Email contains contact information with the individual who will orienting you to your volunteer placement area

3. On your official start date:
Jacket issued
© Children’s Hospital of Wisconsin. All rights reserved.
1. Schedule your interview:
Schedule times are noted on sign-up sheets located in back of room
Interviews take approximately 20 minutes
Photo for ID badge will be taken
CRITICAL: An interview is part of the process – don’t leave here without signing up for a date!

PLEASE NOTE: Volunteer Services is located in the Corporate Center, Suite 115 -First Floor
Next Steps
© Children’s Hospital of Wisconsin. All rights reserved.
Next Steps…
© Children’s Hospital of Wisconsin. All rights reserved.
Patient safety is a priority!
Signed confidentiality statement in application
HIPAA Form (Health Insurance Portability and Accountability Act)
Zero tolerance
You cannot bring friends, relatives etc with you when you volunteer!
Confidentiality
© Children’s Hospital of Wisconsin. All rights reserved.
Congratulations!!
You have passed the
Safety Portion
of your orientation!
© Children’s Hospital of Wisconsin. All rights reserved.

What is the recommended time for hand washing?

What condition is used for a missing child?

What acronym is used in Fire Safety?

What number do you call to report an emergency?

When removing Personal Protective Equipment what do you remove first, your gown or your gloves?
SAFETY REVIEW
© Children’s Hospital of Wisconsin. All rights reserved.
Examples of the use of this plan are major utility, network, or communications failures, internal or external damage, chemical or biologic contamination, and major internal or external disturbances.
The Hospital Command Center is opened.
Stay alert to receive information regularly.
Internal Situation
© Children’s Hospital of Wisconsin. All rights reserved.
Dial 88
Look over, under, behind and within for anything that does not belong or looks suspicious in your area.
If you find something, DO NOT TOUCH IT, clear area of all persons. Report status to 2122.
When the bomb threat is over, ALL CLEAR will be announced.
Building Alert/Bomb Threat
© Children’s Hospital of Wisconsin. All rights reserved.
Usually in connection with another condition.
Know the floor plan.
Use elevators only as instructed.
Evacuation
© Children’s Hospital of Wisconsin. All rights reserved.
Conditions are favorable for the possible development of tornadoes.
Be alert, be prepared!
Close window blinds & shades.
Keep normal work routine, but be prepared to interrupt if a tornado is sighted.
Severe Weather Watch
© Children’s Hospital of Wisconsin. All rights reserved.
MSDS Contains information about hazardous materials:
Health hazards.
Protective equipment needed.
First aid.
Located on the Intranet
Use of Material Safety Data Sheets
© Children’s Hospital of Wisconsin. All rights reserved.
RACE:
Rescue those in danger
Alarm - Call “88”
Contain, DON’T TOUCH.
Evacuate to safe area.
Hazardous Spill
© Children’s Hospital of Wisconsin. All rights reserved.
Cardiopulmonary Arrest
ACTIONS TO TAKE:
Call for help
inpatient room - push blue code button.
other locations - dial “88” and identify the location.
Remain with the patient.
Unit staff will bring emergency equipment.
Parents and visitors will be escorted to a quiet area.
CODE Blue
© Children’s Hospital of Wisconsin. All rights reserved.
After a brief search, it has been determined that a child has either wandered away from a unit, or a parent or someone has taken a child.
Dial “88” to report a missing or abducted child.
This call starts an organized response to:
search the hospital.
mobilize security.
and ideally locate the missing child.
Extension 2122 is activated to report status of your search.

Missing Person
© Children’s Hospital of Wisconsin. All rights reserved.

Fire Alarm
Extinguish, if you can get out safely:
P – Pull pin
A – Aim at the base of the fire
S – Squeeze handle
S – Sweep side to side
© Children’s Hospital of Wisconsin. All rights reserved.
© Children’s Hospital of Wisconsin. All rights reserved.
Get out
Call out when safe
Dial 88
Or 911 if using cell phone
Hide Out if escape is not possible
Take out = last resort
Lockdown if not in immediate area
Active shooter
Our “big trouble” number is “88”
“88” = 911
Dial “88”
Dialing “88” is a priority call to the operator. Make sure to tell the reason for your call & your location.
Reporting an Emergency
© Children’s Hospital of Wisconsin. All rights reserved.
Hand washing is the BEST way to prevent the spread of infection.
Use soap, water & friction or Hand Sanitizer.
Wash for at least 15 seconds, especially:
after the removal of gloves.
after personal hygiene.
Hand washing
© Children’s Hospital of Wisconsin. All rights reserved.

Why this stuff??
Requirement for mandatory safety education for volunteers during their orientation:
The Joint Commission (Joint Commission on Accreditation of Healthcare Organizations)
OSHA (Occupational Safety Health Administration)

SAFETY, SAFETY, SAFETY
IMPORTANT FOR EVERYONE
Safety at Children’s Hospital
© Children’s Hospital of Wisconsin. All rights reserved.
Safety Review
Environment of Care
© Children’s Hospital of Wisconsin. All rights reserved.
© Children’s Hospital of Wisconsin. All rights reserved.
URGENT Volunteer Needs:
-ENT Clinic-Weekdays Between 9-Noon and 1-4pm Clerical with some patient contact

-Gift Shop: Wednesday 11-1, 1-3:30 and
Thursday 10-1 after July 1st

-Sibling Care: Monday through Afternoons and Evenings

-Family Resource Center:
Friday 9am-12 noon

-Surgical Waiting Room
Wednesday 9-12, Tuesday 12-3

Watering the Healing Gardens
Inpatient Care Areas
Center 7: Neonatal Progressive Care Unit (NPCU)
Center 8: Neurology
Epilepsy Monitoring Unit (EMU)
East 4: Day Surgery
East 5: Hematology, Oncology bone marrow Transplant Unit (HOT)
East 8: Blood-related disorders
Emergency Department Trauma Center (EDTC)
West 3, 4 & 5: Intensive Care Units (ICU)
West 9, 10 & 11: Acute Care
© Children’s Hospital of Wisconsin. All rights reserved.
Gift Shop
Patient Care Areas:
Child Life: In-patient Floors
Ambulatory: Outpatient Services, Emergency Room
Family Resource Center
Surgery Waiting
Child Protection Center
Welcoming Families …and many more opportunities to help!
Volunteer Opportunities
© Children’s Hospital of Wisconsin. All rights reserved.
www.childlife.org
Experts in child development
Promote effective coping through play, preparation, education, and self-expression activities
Provide emotional support for families
Educate caregivers, administrators, and the general public about the needs of children under stress
What is a Child Life Specialist?
© Children’s Hospital of Wisconsin. All rights reserved.

Direct families to:
Patient Relations Department located across from Gift Shop in the Family Resource Center
Policy available at every entrance
Patient Rights & Responsibilities
© Children’s Hospital of Wisconsin. All rights reserved.

The Blue Kids way is about how our actions speak to our patients and families, clients, colleagues and visitors. Our vision is that Children’s Hospital and Health System will be known for service excellence and quality through every interaction.
Vision
© Children’s Hospital of Wisconsin. All rights reserved.
Service excellence the
Blue Kids way
© Children’s Hospital of Wisconsin. All rights reserved.


Tell us your name &
What brought you here this evening?
Introductions:
© Children’s Hospital of Wisconsin. All rights reserved.

6:00 pm Welcome/introductions

6:15 pm Service Excellence/Opportunities

6:35 pm Safety & Next Steps  
7:00 pm Break
 
7:10 pm Your Responsibilities as a Volunteer

7:50 pm Video
 
8:00 pm Conclusion
Tonight’s Agenda
© Children’s Hospital of Wisconsin. All rights reserved.
Thank you for being courteous!
We kindly request that all cell phones be silenced and please, no texting!
© Children’s Hospital of Wisconsin. All rights reserved.
Volunteer Orientation
© Children’s Hospital of Wisconsin. All rights reserved.

Eileen Clark: Family Services Manager
Stuart Mason: Gift Shop Coordinator
Jessica Mueller: Volunteer Services Assistant

Attendance is a critical part of your commitment
If you have 2 unreported/unexcused absences, your privileges as a Children’s Hospital volunteer will be terminated:
-Your badge will be deactivated
-Your jacket must be Returned
-Your shift will be re-assigned

“There are only two options regarding commitment. You're either in or out. There's no such thing as a life in-between.” Pat Riley (born 1945); Former NBA player and coach
Attendance
© Children’s Hospital of Wisconsin. All rights reserved.
The External Disaster Plan is in place.
Follow the instructions given in your department.
Children will be coming to the EDTC.
They will be assessed at the site and sent to our EDTC.
We have 15 minutes to be prepared.
External Disaster
© Children’s Hospital of Wisconsin. All rights reserved.
Tornado has been sighted

Follow instructions given in your department.
Close all drapes and blinds.
Move all patients into corridors and close all doors.
If patients can not be moved protect with heavy blankets.
DO NOT USE ELEVATORS.
When the threat of a tornado is over, ALL CLEAR will be announced.
Severe Weather Warning
© Children’s Hospital of Wisconsin. All rights reserved.
Your department will give you specific details.
Use proper precautions:
wear gloves, gowns, etc. when necessary.
remove garments properly.
If you are exposed to a blood-borne disease:
wash area.
report within your department.
go to Froedtert Emergency Dept.
call Employee Health and Wellness to report.
Blood - Borne
Disease Exposure
© Children’s Hospital of Wisconsin. All rights reserved.
Flip Cards found outside of each room. Cart with materials is found outside of each room.
When required, you will be shown how to use the Gown, Gloves and mask.
When removing these items you will always remove the gloves last as these are used to remove the other items in a safe and infection free way.
Implemented for the safety of everyone.
Infection Control
Types of Isolation
© Children’s Hospital of Wisconsin. All rights reserved.
Safety - Provide a welcome and safe environment

Service Excellence - Invest Emotionally

Teamwork - Show respect and value in each interaction

Organizational Responsibility - Understand and help others
Blue Kids Way
Service Standards
© Children’s Hospital of Wisconsin. All rights reserved.
R RESCUE
Get occupants to a safe area.
A ALARM
Activate alarm, dial “88” and report location of fire to operator.
C CONTAIN
Close doors & place blanket under door.
E EVACUATE
Hospital: horizontal to next smoke compartment.
Clinic (office) Building: use stairs.
E EXTINGUISH
Extinguish only if you can get out safely.
Fire Alarm
© Children’s Hospital of Wisconsin. All rights reserved.
Full transcript