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Cross - Cultural Training

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Mary Lyn

on 15 November 2012

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Transcript of Cross - Cultural Training

photo credit Nasa / Goddard Space Flight Center / Reto Stöckli What is Cross Cultural Training? -Training that prepares employees for working and living in different cultures and for interactions with persons from different backgrounds . Methods of cross-cultural
training : CCT Disadvantages Advantages Effectiveness Cross Cultural Training A - TEAM
Amanpreet Samra
Theepika Balachandran
Edib Hoxha
Amria Hussaini
Maryana Lynka 1: Didactic 2. Experimental 3. Language training Bicultural communication workshops
Culture specific role plays
Case study
Critical incidents exercise
Look-see trips Teaching the expatriate the native language and/or the business language of the host country. 4. Cultural Awareness Training 5. Interaction Training 6.Cognitive Behavior Modification Sequential Training The main goal is to give the expatriate insight about the concept of culture and cultural differences, by teaching awareness about the home culture. Based on interactions between new expatriates and expatriates with more experience of the local culture. The expatriates name what activities they recognize as rewarding or punishing in the home culture context. The idea is that the expatriate would be able to apply the same processes in the host country and be able to deal with the challenges. It is a model that has been developed to combine both pre-departure and post-arrival training. It is a combination of all before mentioned methods applied in different time periods. The U-Curve Theory by Black and Mendenhall
→4 Stages of adjustment over time •Increased probability of competing work goals effectively in a new culture •Greater understanding of beliefs and customs of other cultures •Deeper insights into the needs and opportunities of global markets •Reduced culture shock, greater positive adjustment to living and working in a new environment •Better relationships and communication with people from other cultures •Increased awareness of our own hidden cultural values, and how we are perceived by others •Trainer is not effective enough
•if training is optional
•lesson plan •cultural shock•language barriers
•life style and environment
•not enough experience
•organizations money waste
•it will set a bad example about the company
•not given post-training supplement
-Booster session
-Upward feedback -1990’s study cross cultural interactions not always successful
-Also the studies in that period show that only 30% of managers received CCT before their departure for 1-5 years.
-A study of Taiwanese managers who received CCT for assignments in USA found it effective.
-Difference might be because of type of training received, and different mentality. Recommendations to improvement : Companies to use pre-departure training as well as delayed training and post- training. Cross cultural training programs should be custom designed. Differently for internal work environment and for expatriate. Gather feedback, and use that info to update CCT programs. WHO,
WHEN & WHERE When & where is it provided: Who receives cross cultural training?

Expatriates & their families.
Typically for managerial / executive positions -Before & after arrival in host-country-In home country & host country Purposes of cross cultural training :
-Cultural awareness
-To improve
-To gain cultural competence
-To allow for successful interactions Q & A •Issue: ‘if you are effective here, you’ll be effective in host country’
•Usefulness of Meta-cognitive strategies : self reflective on their weakness must be developed to easier deal with challenges aboard Adjustment Process and Rigorousness Training rigor: degree of mental involvement and effort that must be expended by the trainer and the trainee in order for the trainee to learn the required concepts” High degree (60-180 hours):
•interactive language training•assessment centers •Cross culture simulations •Field trips Lowest rigor (4-20 hours):
•Briefings Moderate degree
•Role plays•Cases
•Survival level language Increase in trainee activity= more rigorous Dimensions:

•Cultural toughness
•Communication toughness
•Job toughness Cultural sensitivity- Learn to appreciate others
- sensitivity training to develop attitudinal flexibility
-Aim: To teach awareness and principles to consider dealing with cultural sensitivity
•Deep awareness on biases and values How often is cross cultural training provided?
- less than 50% of expatriates receive cultural training “When you learn something from people, or from a culture, you accept it as a gift, and it is your lifelong commitment to preserve it and build on it.”
- Yo-Yo Ma,
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