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COMPANY PROFILE

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Ana Carmela Cruz

on 7 July 2014

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Transcript of COMPANY PROFILE

COMPANY PROFILE
2014 - ALL RIGHTS RESERVED
OUR CLIENTS...
WHAT WE DO
TRAINING
SOLUTIONS
PERFORMANCE
MANAGEMENT CONSULTANCY
OUR POOL OF CONSULTANTS
OUR CLIENTS
OTHER SERVICES:
Bulacan Office
BrainSparks
HR Solutions
www.brainsparks.com
SKILLS & ATTITUDE-BUILDING
WORKSHOPS
TEAM
BUILDING
CUSTOMER
SERVICE
LEADERSHIP &
SUPERVISORY
EMPLOYEE
MOTIVATION
IMPRESSION
MANAGEMENT
MANAGEMENT
DEVELOPMENT
PROGRAM
SKILLS BUILDING
WORKSHOPS
RETIREMENT
PLANNING
WHO WE ARE
BrainSparks HR Solutions, a management and training consultancy, was established in 2010 by Lilette Belvez Cruz, its Lead Facilitator and owner, after her retirement of service from the Manila Electric Company. Accustomed to quality and efficiency, BrainSparks HR Solutions is dedicated to providing quality HR Solutions in the Philippines and Asia Pacific through conducting much-needed trainings and seminars to further develop macro and micro development.

Throughout the years, we have been acquiring our high-caliber pool of consultants to better service our clients’ needs and to widen the services that we can offer.
OUR VISION
The most sought-after HR Solutions provider in terms of Performance Management, Training Solutions and Corporate Events Management, backed up by professionals who are proficient and are committed individuals in providing cost-efficient and quality services to our clients.
OUR MISSION
To provide high quality and efficient service at a cost-effective price.
OUR CORPORATE VALUES
• Quality Service
• Professionalism
• Innovation
• Integrity
• Customer Focus
• Social Responsibility

NORMING
FORMING
STORMING
CHANGE
MANAGEMENT
TOPICS:
The Right Set of Mind
Understanding the Customer Psyche
The Customer Experience
Establishing Customer Relations
Making a Mark
Resetting the Mind
Sealing the Customer Experience
Professionalism in Customer Service
TOPICS:
Corporate Image
People Management
Presentation Skills
Meeting Management
Brainstorming Tools and Techniques
Applying Problem Solving and Techniques
Total Quality in Management
Problem Solving tools and Techniques
Facilitation Skills
TOPICS:
Individual Performance Management
Direction-setting
Driving Yourself
Dedication
The Integrated Life
TOPICS:
Power Image
The Professional
Appearance Count
Wardrobe
Office Etiquette
The Polished Executive
Social Graces
Traveling
Business Etiquette
PRESENTATION
MANAGEMENT
TOPICS:
Connecting with your audience
Sustaining the Attention
Making the Presentation Stick
Long term retention strategies
Mind Mapping
Using Emotional Intelligence

PEOPLE
MANAGEMENT
TOPICS:
Enhancing Emotional Quotient
Developing Empathy
Regulating Emotions
Enhancing Relationship with Subordinate
Motivational Theories
Employee Recognition and Reward
Shared Leadership
Servant Leadership
Partnership Relationship
Creative Leadership
Handling Discipline

WORKPLACE
COACHING
TOPICS:
Knowing, Doing and Being
Foundations of Coaching
Myths, Blocks and Realities
Coaching Skills
Practice, practice, practice

TOPICS:
Financial Readiness
Psychological Readiness
PRESENTATION
AND
PLATFORM SKILLS
FACILITATION
AND
TRAINING SKILLS
EMCEEING
AND
HOSTING SKILLS
TELLER
TRAINING
TOPICS:
Tellering as a Profession
The Heart of a Teller
Professionalism in Tellering
Teller Operations
Special Skills
Delivering Quality Service
VISION -
MISSION
- VALUES
BALANCED
SCORECARD
PERFORMANCE
APPRAISAL
...AMONG OTHERS
SAFETY
MANAGEMENT
Risk Management
Environmental Management System
Disaster Management
Emergency Brigade Training
Building Management Program
Forklift Operation
Bomb Threat Training & Drill Exercises
High Rise Rescue and Rope Management
5S Program

OUR LEAD FACILITATOR'S
PROFILE
LILETTE BELVEZ CRUZ
WORK HISTORY
Twenty-two years of corporate work in the different departments of the Manila Electric Company.
Seven years – Call Center (Customer Assistance Representative)
Seven years – Operations
4 years - Distribution (Administrative Officer)
3 years - Business Centers (Process Team Leader)
Eight years – Human Resource Development (Senior Training Associate)
In-house Training Consultant of the First Pacific Leadership Academy (formerly Meralco Development Center) from 2002 up to present
Training Consultant of several private companies
Operations Officer and Lead Facilitator of Brainsparks HR Solutions

LINE OF EXPERTISE
• Design and facilitation of learning solutions that results in behavior management of individuals and development of specific skills.
o Teambuilding
Low and High Courses, Ropes Courses, Adventure Challenges, Indoor
o Customer Service Delivery
Intrapersonal and Interpersonal Aspects
o Presentation and Platform Skills
Classroom Management, Public Speaking
o Supervisory Development
Tools and Techniques, Core Competencies Enhancement
o Employee Motivation
o Personal Effectiveness
o Impression Management
o People Management
o Emceeing and Hosting
o Presentation and Facilitation Skills
o Performance Management System
• Facilitation of groups from 10 to 700 participants

PAST AND PRESENT CLIENTS
• Utilities
o Meralco
o PLDT
• Electronics:
o Matsushita Group of Companies
o Air Liquide Phils.
o BASF Southeast Asia
o Kodak Philippines
• Manufacturing:
o Procter and Gamble
o Yokohama Tires Philippines Inc.
o Union Galvasteel Corporation
o Sunpower Corp
o Matimco Wood
• Pharmaceuticals:
o Schering Plough
o Bayer Healthcare Philippines
o Glaxo Smith Kline – Global Manufacturing Supply
o Glaxo Smith Kline - Pharmalink
o Eli Lilly
o Cathay YSS Pharmaceuticals
o Cathay Drug Corporation
o Elanco Health Care
o Winthrop – Sanofi Aventis
o Roche Philippines
• Hospitals/Medical Services:
o St. Lukes Medical Center – IM Department
o MCU Pediatrics Department
o PGH Obstetrics and Gynecology
o PGH Family and Community Medicine Department
o Philippine Society of Anesthesiologists
o Maxicare Philippines
• Computer / Telecommunications Industry:
o Microsoft - Creative Synergy
o Hewlett Packard – ADSI
o Hewlett Packard – AMG
o Hewlett-Packard – IPG
o Hewlett-Packard – Asia Pacific Ltd.
o Solectron
o DB Soft Technology
o Lakeside Technologies
o E-Meralco Ventures, Inc.
o Gold Tech Incorporated
o Deltek International
• Financial Institutions:
o ANZ Bank
o Metrobank Treasury Group
o AXA Life
o Asialink Financial Inc.
o First Maharlika Finance Corp.
o Asian Development Bank
o Maybank Philippines
• Publicationso
o Cyberpress
o Discover Philippines
o Summit Media Publishing




PAST AND PRESENT CLIENTS
• NGOs
o LMMA (Locally Managed Marine Area) Network
o Save the Children – US Federation
o Association of Parish-based Cooperatives of Valenzuela City
o San Juan Dela Cruz Parish Pastoral Council
• Call Centers
o Synergia Call Center
• Construction
o SPCastro and Associates, Inc.
o Philkoei International, Inc.
o Loxon Philippines, Inc.
• Government Agencies
o POEA Administration
o DENR Administration
o Bangko Sentral ng Pilipinas
o Advanced Science and Technology Institute
o Canadian Embassy – Visa Department
o Australian Embassy – Visa Section
o Australian Embassy – Consular and Admin Section
o Department of Energy
o National Security Council
• Real Estate
o Century Properties, Inc.
o Ortigas and Co. Limited Partnership
o Megaworld
o Alveo Land

o Punongbayan and Araullo - Business Support Services Group
o Punongbayan and Araullo Executive Conference (Management Group)
o M. V. Reyes and Associates (Accountants & Auditors)
o Q2 HR Solutions (HR Practitioners)
o AMC & Associates (Accountants & Auditors)
o DMS Manila LLC – White & Case (Lawyers)
o Kantar World Panel
• Education
o MOST Institute – Culinary Arts School
o Brent International School – Transportation Division
• Telecommunications
o Pilipino Cable Corporation
• Retail
o Waters Philippines
o Robinsons Corporation - Retail Group
o Bluer than Blue Joint Ventures (EGG + Regalong Pambahay)
o GTC – Aldis Inc
• Transportation and Services
o Eastgate Maritime Corporation
o Magsaysay Mitsui OSK Marine, Inc.
o Tollways Management Corporation – Security and Patrol Group
• Food Industry
o Nestle Nutrition Philippines for MEP Midwives
o Nestle Infant Health and Nutrition
o Zesto Philippines
o Leadpack Corporation
• Religious
o Church in QC
o Vicariate of Valenzuela City
Full transcript