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Transcript of LEAN
A Visible Change!
RATES & DEBTORS
Organisational vs Operational
KAIZEN = Continuous Improvement
Improvements..... Everyday Everybody Everywhere
Changing the way we
The Challenge of Engagement
The Importance of
What we did to meet these challenges
What are we trying to achieve
Consider Target Audience
How to best achieve engagement
What is of Value?
One Point Lessons
Barcodes on Parking Coin
Building Consent Floor Plan Process
Batch Receipting Credit Card Payments
Colour Coding email Categories
A number of small changes resulted in some significant time savings
Opportunity to see a process in full view which has evolved over years, without consideration for other factors
Rate Rebate Process
Near Hit Process
Provides wider staff a view of the entire process and an opportunity to contribute
"Through the visual aspects, we are more connected as a team"
Vanessa - Rates
" LEAN has enabled us to have clear visibility across the organisation. Standardisation has provided time savings and we are more efficient day to day"
Tracey S - SWELL
"Its great to easily see where we are at and what we have achieved"
Andrew - Rates
Who we are and what we do
Our improvement process prior to LEAN
Same toolkit, different approach
Overarching philosophy driving change
What it means to us
How it set the scene
Drive Continuous Improvement
“ As a new team member, I have found LEAN to add value to the team by engaging , influencing and sharing each other’s thoughts and ideas ".
Lionel - SWELL
Improvements...Everyday, Everybody, Everywhere
Most effective is the visual elements, which enables me to make comparison against previous months results and provides motivation
Theresa - A/R
Kai = Change
Zen = Good
Swell Lost Time Monitoring
Small incremental changes
Creating an action plan
Providing an opportunity to engage
Not necessarily a change of mindset, but provides structure and tools
Waiting, Searching, Interruptions , Information overload, transportation
Creativity, Know how, Health
Environment , Clarity of Information,
Unclear Targets, Technology
Inventory, Handovers, Work procedure , Errors
Structured Problem Solving
Since spending an hour with you dedicated to learning the LEAN way and 5S’s our new and improved visual management board has:
1. purpose and direction
2. it’s easy to update on a weekly basis
3. it’s clean and tidy
4. has order
5. it’s proving to be a smarter ‘one stop’ place to find information or track it’s progress
Thanks Karin for that invaluable hour you spent with me!!!!
Eileen H - City Environments
SWELL Management Plan - CI