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LEAN

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by

Raymond Ng

on 22 March 2015

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Transcript of LEAN

Lean is a set of concepts, principles, and tools used to create and deliver the most value from the customer’s perspective while consuming the fewest resources.
LEADERSHIP
VISUAL
2
Approaches
5S
A Visible Change!
RATES & DEBTORS
Organisational vs Operational
KAIZEN = Continuous Improvement


Improvements..... Everyday Everybody Everywhere
COMMUNICATE
Changing the way we
INITIATIVES
Stream Mapping
VALUE
The Challenge of Engagement
The Importance of
What we did to meet these challenges
After
ORGANISATIONAL
What are we trying to achieve
Consider Target Audience
How to best achieve engagement
What is of Value?
Visual Management
Email Correspondence
Deskfiles
One Point Lessons
ONE POINT
Barcodes on Parking Coin
Building Consent Floor Plan Process
Batch Receipting Credit Card Payments
LEAN Thinking
Colour Coding email Categories
A number of small changes resulted in some significant time savings
Before
MANAGEMENT
Opportunity to see a process in full view which has evolved over years, without consideration for other factors
Rate Rebate Process
Near Hit Process
Considerations
LEAN
Provides wider staff a view of the entire process and an opportunity to contribute
GOING FORWARD
"Through the visual aspects, we are more connected as a team"
Vanessa - Rates
" LEAN has enabled us to have clear visibility across the organisation. Standardisation has provided time savings and we are more efficient day to day"
Tracey S - SWELL
"Its great to easily see where we are at and what we have achieved"
Andrew - Rates
LESSONS
Who we are and what we do


Our improvement process prior to LEAN


Same toolkit, different approach
FLOW
Overarching philosophy driving change
What it means to us
How it set the scene
Minimising
WASTE
vs operational
Consolidate

Contribute
Role Model
Drive Continuous Improvement
Assist others
Demonstrate


“ As a new team member, I have found LEAN to add value to the team by engaging , influencing and sharing each other’s thoughts and ideas ".
Lionel - SWELL

Improvements...Everyday, Everybody, Everywhere
Most effective is the visual elements, which enables me to make comparison against previous months results and provides motivation
Theresa - A/R
Kai = Change
Zen = Good
Swell Lost Time Monitoring
Excel Tools
Small incremental changes
Identifying
LOSES
Creating an action plan
Providing an opportunity to engage
Not necessarily a change of mindset, but provides structure and tools
Work System
Business Process
Work Time

Employee
Waiting, Searching, Interruptions , Information overload, transportation
Creativity, Know how, Health
Environment , Clarity of Information,
Unclear Targets, Technology
Inventory, Handovers, Work procedure , Errors
SWELL
Structured Problem Solving
Since spending an hour with you dedicated to learning the LEAN way and 5S’s our new and improved visual management board has:
1. purpose and direction
2. it’s easy to update on a weekly basis
3. it’s clean and tidy
4. has order
5. it’s proving to be a smarter ‘one stop’ place to find information or track it’s progress
Thanks Karin for that invaluable hour you spent with me!!!!
Eileen H - City Environments
SWELL Management Plan - CI
Action Plan
Full transcript