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Design of Goods & Services

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by

Jennifer Edmonds, PhD

on 6 February 2015

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Transcript of Design of Goods & Services

House of Quality
Design and configuration choices revolve around a solid understanding of customer needs and target markets, and the value that customers place on attributes…
Customer-Focused
Servicescape
All of the physical evidence a customer might use to form an impression.
Design
Customer requirements, as expressed in the customer’s own terms, are called the voice of the customer.
Manufacturability
The process of designing a product for efficient production at the highest level of quality.
Sustainability
Products and services should satisfy customer needs.
Product design process that translates customer preferences into specific product characteristics
People + Profit + Planet
Service Delivery System
...includes facility location and layout, the servicescape, process and job design, technology and information support systems and organizational structure.
http://artnarchitecture.blogspot.com/2011/11/unique-restaurant-designs.html
http://www.home-designing.com
http://money.cnn.com/magazines/fortune/fortune_archive/2007/11/12/101008310/
of Goods & Services
Jardel
Refresh
Odor Eliminating Paint
Fresh Smell
Cleaner House
Less Work
Mildew Resistant
Twist and Pour
Easier Grip
Easier Pour
Less Mess
Easier to Open
Re-sealable
Dutch Boy Paint
B
A
The probability that a manufactured good, piece of equipment, or system performs its intended function for a stated period of time under specified operating conditions.
the capacity to endure in the following dimensions:
http://experience.jetblue.com/
http://experience.jetblue.com/
order qualifiers
order winners
packaging for services
http://www.nbcnews.com/business/energy/smell-success-meet-poop-powered-bus-n299096
SUMMARY OF
WEEKLY READING
HOMEWORK
due Sunday by midnight
due Monday by classtime
NO
QUIZ
Full transcript