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Design of Goods & Services
Transcript of Design of Goods & Services
Design and configuration choices revolve around a solid understanding of customer needs and target markets, and the value that customers place on attributes…
All of the physical evidence a customer might use to form an impression.
Customer requirements, as expressed in the customer’s own terms, are called the voice of the customer.
The process of designing a product for efficient production at the highest level of quality.
Products and services should satisfy customer needs.
Product design process that translates customer preferences into specific product characteristics
People + Profit + Planet
Service Delivery System
...includes facility location and layout, the servicescape, process and job design, technology and information support systems and organizational structure.
of Goods & Services
Odor Eliminating Paint
Twist and Pour
Easier to Open
Dutch Boy Paint
The probability that a manufactured good, piece of equipment, or system performs its intended function for a stated period of time under specified operating conditions.
the capacity to endure in the following dimensions:
packaging for services
due Sunday by midnight
due Monday by classtime