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Team Building and Ambassadorship for AmeriCorps

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Coleman McMahon

on 5 March 2017

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Transcript of Team Building and Ambassadorship for AmeriCorps

Bringing out the best in AmeriCorps members
When to Hug and When to Bug
Marcus Buckingham
1. Org Culture and Team Culture
Giving Feedback
Increasing Engagement
Leadership Compass
2. Employee Engagement Findings
3. The Q12
1. Do I know what is expected of me at work?
2. Do I have the materials and equipment I need to do my work right?
3. At work, do I have the opportunity to do what I do best everyday?
4. In the last seven days, have I received recognition or praise for doing good work?
5. Does my supervisor or someone at work seem to care about me as a person?
6. Is there someone at work who encourages my development?
7. At work, do my opinions seem to count?
8. Does the mission/purpose of my company make me feel my job is important?
9. Are my co-workers committed to doing quality work?
10. Do I have a best friend at work?
11. In the last six months, has someone at work talked to me about my progress?
12. This last year, have I had the opportunity at work to learn and grow?
Employee Engagement
Actively engaged
Not Engaged
Actively Disengaged
Positive Feedback
1. Identify the result achieved
2. Describe specific examples
3. Identify why that is important
4. Express Appreciation
Corrective Feedback
The DESC Model
what the person is doing that creates problems
why that behavior is a problem for the supervisor or for the project
what s/he wants the member to do instead, and outlines positive and negative….
Clearly lays out
for either succeeding or failing to change the problem behavior
Be Yourself, but Stretch
Cole McMahon
Effective Communication and giving feedback
Authentic Leadership and the Q12
Leadership styles
"I found my comfort zone...and I stayed out of it."
Situational Supervision
Program Alignment
The mission of the LISC AmeriCorps program is to transform distressed neighborhoods into healthy communities by placing AmeriCorps Members with non-profit partners. LISC AmeriCorps Members serve to build and strengthen sustainable communities by engaging neighborhood residents in community revitalization efforts.

Our Members serve at Financial Opportunity Centers helping clients with financial counseling, employment and skill training, and job placement services. They help with the development of affordable housing in low-income communities. And our Members help people realize the dream of homeownership by performing first time home buyer counseling services as well as foreclosure prevention services. Indeed, many of our Members serve the communities that they live in. By offering them the opportunity to serve in communities on the cusp of positive change, we expand the pool of neighborhood leaders, particularly those that reflect the demographics of the neighborhoods being served, with the skills and drive to effect long term change in their communities.
Starting Point
Common Mistakes
Talk about programs, not people
Tell people everything, all at once
Talk about what you do, but not what it means
What members do
Why it matters
Miss opportunities to represent
1. Know your stuff
3. Capture their imagination

2. Get their attention
4. Follow-up
Value Proposition
1. Effective: The program works
2. Efficient: The program provides a great return for the buck
3. Unique: No one else does what you do
Show you achieve the best outcomes for as many people as possible
Honor the sacred trust of the donor and taxpayer by getting the most out of every dollar
Local solutions to local problems
Life Coach
Lead and Supervise people
Create solutions
to poverty
Public relations
Customer service
Manage programs
Outreach and community building
LCDR Barbara Allen Rainey
Paper Pillars:
Service Descriptions
Training Calendar
Full transcript