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Work in the 21st Century

The changes coming to The Way We Do Business, and some things we can do now to prepare for them
by

Clement Hopking

on 1 April 2014

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Transcript of Work in the 21st Century

Building Empowerment (not Power)
For Employees:
Clement Hopking
Making Work Human


Business in the 21st Century
(The changes coming to The Way We Do Business, and some things we can do now to prepare for them)

"Running The Race"
1. COMPETITION
Four business values from the last Century
2. SECRECY
3. PROTECTIONISM
4. CONTROL - "Power Over"
“Command and Control”
1. Globalisation
2. Demographics
3. Climate Change
4. Technology & Interweb
Four changes causing widespread business
DISRUPTION
(Not) RECESSION
Framing the Changes
2. Shorter life-cycles cause a decline of The Big Corporation
3. Innovation helps the rise of the Agile Business
Closed Values:
COMPETITION
SECRECY
PROTECTIONISM
CONTROL - "Power Over"
Open Values:
COLLABORATION
TRANSPARENCY
SHARING
EMPOWERMENT
4. Encourages the adoption of new Business Values
1. Rapid change becomes normal in most or all markets
Four impacts of these Disruptions
Making the Changes
From Control to Empowerment
Staff as extensions of "The Boss"
Command & Control
Command & Control to Empowerment
Building Empowerment (not Power)








Authority
Operations:
Customer Support
Building Empowerment (not Power)







Purpose:
Customer Delight
Accountable for:
Providing a helpful, friendly after-sales service
Communicating well and often
Seeing calls through, from start to close
Building Empowerment (not Power)
For Managers:
Understanding the Changes
From Competition to Collaboration
From Secrecy to Transparency
From Protectionism to Sharing
“Businesses in the same industry can and do work together” - 4Networking
Making The Changes
Attend to your Business Purpose
"LAMP"
Attend to your Business Structure
Attend to your Business Stakeholders
CONTROL
Told what to do
Told what to not do
Management
Authority
Paternalism
EMPOWERMENT
Accountability
Responsibility
Trust
Mutual Respect
Kindness, Caring
SOCIETY
PARTNERS
INVESTORS
CUSTOMERS
EMPLOYEES
Focus on Goals, not Controls
Clement Hopking
Making Work Human


Business in the 21st Century
(The coming changes to The Way We Do Business, and some things we can do now to prepare for them)
QUESTIONS?


MORE INFORMATION: www.makingworkhuman.co.uk
Job Candidates:
1. Do they want what the business wants?
2. Can they do the work?
What to do?
From “Command & Control”
to “Sense & Respond”
Remove "power-over"
Give power to the Organisation’s Governance Structure
Make it really easy to change the Structure as the business environment changes
How to do it
Governance
Day-to-day Management
Assign Roles:
Roles
Full transcript