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ZOHO CRM TRAINING
Transcript of ZOHO CRM TRAINING
Invite co-workers on visits etc.
Track contact attempts and result Information is synced to mobile device
Content can be uploaded immediately
Facilitates site information gathering
"Leads Near Me" feature
Generate map to location
Make calls directly by clicking on phone number
Log calls easily
There are some limitations - ensure that all needed data has loaded Create fields that are useful for various purposes
Typical database field type options including mulit-pick lists
Please rely on one of the ADMIN users for this feature
Note: all fields will be viewable under the add lead field for all users, so ensuring the usefulness of the field before adding is important Custom views for: Activities, Leads, Contacts, Potentials and more
Allow filtering and sorting options
Examples: "Solar - Iowa View" "Farmer View" "In progress tasks" "Leads Needing Contact" etc.
You can select to keep the custom view to your self or share with others Generate, manage and export reports
Useful for tracking results
Great way to generate spreadsheets and pdf's for other non-crm uses
Filtering and sorting options https://crm.zoho.com/crm/CustomReport.do?step=0&mode=new https://crm.zoho.com/crm/ShowDetails.do?module=Leads&quickcreate=true Account refers to a company or a department within the company with which you plan or have business dealings.On lead conversion, the lead's Company Name will be converted to Account Name.
Contact refers to the people in an organization (Account) with whom you communicate in pursuit of a business opportunity. There can be many contacts associated to a single account.
Potential refers to the business deals with organizations or people that generate real revenue for your organization. While converting a lead, you have an option to not create a potential upon conversion. Centralized location for marketing materials
Allows emergency printing from the road, reducing the need for high quantity printing
Allows documents to be reactive
Easy sharing via email etc.
Serves as a storage bank for "approved documents" https://crm.zoho.com/crm/ShowDetails.do?module=Documents&quickcreate=true Shared access to information Tracking of results and communication Remote access to information https://crm.zoho.com/crm/ShowDetails.do?module=Activities&quickcreate=true Used to plan and track various marketing efforts (budgeting etc)
https://crm.zoho.com/crm/ShowDetails.do?module=Campaigns&quickcreate=true Allow emails to be tracked more easily
Integration of contacts between Outlook and Zoho CRM
Currently working with WIPFLI to setup Only update/view 100 records at a time!
Mobile app cannot attach files
Emailing from within zoho does NOT add email to the sent folder of outlook (without Outlook integration)
Importing excel files can be tricky and should be done by an admin, or someone trained by an admin
when adding fields, if you don't select the right options the fields will not transfer over if leads are converted
We cannot set up different types of leads for different divisions Field and office personnel can share information easily
Data management is streamlined and centralized Track outreach efforts
Keep record of what does/does not work Mobile apps allow data to be synced on mobile devices and accessed from anywhere
After syncing the data is stored on the device
When adding data it is first stored on the mobile device and then synced with the online database when in an 3G or wifi area. Additional Resources Guide Book (From Zoho)
http://www.zoho.com/crm/help/overview.html Zoho Training Videos: More Videos from Zoho
https://www.youtube.com/user/crmasiasolutions?feature=watch Zoho CRM Forum
https://forums.zoho.com/zoho-crm Zoho Blog
http://www.zoho.com/crm/blog?utm_source=product Protocol and Best Practices State Field IA Ia, Iowa Residential
Customers Simpson Household The Simpsons
Simpsons Residence Notes are used to keep ongoing
tabs on the customer. Higher
visibility and sortable by date. The description field is useful for
early information. "Mo's bar is
small bar that..." Task vs.
Calls Use them properly! Task - something that needs to be done
but lacks a scheduled time: "Followup with Lionel Hutz"
"Reach out to Mr. Burnes" Event - A planned and scheduled activity "Site visit, Moe's Bar" Examples: "Attend Isotopes Solar Tailgate" Examples: Calls Description Field - A phone call with a result "called Moe, left message with Barney" "called and spoke with Smithers" Web form to CRM directly!