Out of Memory Message

This support page is about Prezi Classic. If you’re looking for help with Prezi Next, please click here.

If you get a gray exclamation mark like the one below with an accompanying message that says you are out of memory, there are two ways to resolve the problem.

  1. It is possible that you've inserted a lot of large picture files into your prezi. These will take up a large amount of the memory that your computer needs to run Prezi Classic. To help reduce the burden on your computer's memory, try closing other tabs and programs that are not essential to the work you are doing (especially other prezis that you may have open).

  2. Internet Explorer and Safari don’t always manage your computer’s memory as well as other browsers. If possible, try an alternative browser like Mozilla Firefox or Google Chrome.

If step 1. or 2. doesn't solve the problem, then submit a help request to the support team via our support page if you are an Enjoy, Pro, or EDU Pro license user. When submitting a help request, please make sure to include the following information.

  • Have you had the same problem before? Have you had the same problem with the same prezi on more than one occasion?
  • If possible, are you able to recall what triggered the error message? Were you uploading a file? Were you zooming in? Was it something else?
  • How often has this issue happened to you? - If it has happened often, have you tried editing your prezis with a more powerful computer?

If you are not an Enjoy, EDU Enjoy, Pro, or EDU Pro license user, you can try looking for further advice on this issue on the Prezi Classic online community. Please note that this community often features advice from other users who have had similar problems but are not official Prezi Classic employees. Therefore, we cannot always endorse the advice that is given on these pages.

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