Trial Period FAQ

This support page is about Prezi Classic. If you’re looking for help with Prezi Next, please click here.

If you signed up for a plan that included a trial, your trial period to enjoy all the license’s special features will count starting that day you sign up for that particular license. You will be charged after the trial period is over.

Your credit card will not be charged until this period expires. For more information on payments, check out our Payment FAQ.

If you decide to cancel your paid license subscription during the trial period, your card will not be charged. For more details, please visit this page.

Please read this article before attempting to cancel an account.

If you aren’t sure what kind of plan you signed up for, you can check the Settings page, or send us an e-mail at preziplans@prezi.com.

Got a billing problem? Please contact us at charge@prezi.com, and our staff will work to find a speedy solution.

Was this helpful?    

Thanks for the feedback!

Could this be better?  Yes, let me comment.

  Only our editor will see your comments.

Don’t see what you’re looking for?  Please log in to see the support options.