This support page is about Prezi Classic. If you’re looking for help with Prezi Next, please click here.

Please Note: If you haven’t used your Prezi subscription, you can request a one-time refund within 14 days of purchase.

You can submit a refund request by clicking here. When submitting your request, we will ask you to provide certain details for verification. If more information is needed, an expert from our Payments Team will review your request and contact you with a solution via email.

Note: Were you a Prezi Classic user before the launch of Prezi Next? If you cancel your Prezi Classic subscription you’ll also lose your free Prezi Next license. Click here to learn more before you cancel.

If you have further questions about a charge on your account, please email A member of our support staff will respond to you as quickly as possible.

Please email from the same address as you used to sign up for Prezi Classic. If you are emailing from another address, please be ready to provide proof of payment (transaction ID, last 4 digits of the credit card used).

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