This support page is about Prezi Classic. If you’re looking for help with Prezi Next, please click here.
Got a billing problem? Please reach out to us via firstname.lastname@example.org and our staff will work to find a speedy solution.
What is a recurring payment?
Prezi Classic is sold as a subscription service. If you subscribe to Enjoy, Pro, Edu Pro or Pro Plus, your account will be charged on a recurring basis, which means that you do not have to regularly renew your subscription. If you would like to cancel your subscription, you can do so at any time on your Settings & Account page under the “Subscription” tab. You can find more information about our plans on our pricing page.
Why was my credit card charged?
There is a recurring charge to your account when you subscribe to a Prezi Classic plan. If you have a billing problem, please contact us at email@example.com and we’ll do our best to help you as quick as possible. If you have other questions, please click here.
When will I be charged?
You can find license details by going to your Settings & Account page and clicking on the “Subscription” tab. You’ll see the date your license expires and whether or not your license is set to automatically renew. If you signed up for a plan that includes a trial period, you will not be charged until the end of your trial period.
How can I keep my prezis private?
You can control who looks at your prezi by getting a Prezi Classic Enjoy or Prezi Classic Pro license. For more information on our plans, please click here. To learn how to keep your prezis private, check out our article.
Can I upgrade my account during my trial?
Yes, you can upgrade your license at any time. If you signed up for a plan that includes a trial period and it has not yet ended, you can upgrade instantly and enjoy all the features of a Pro plan. If you aren’t sure what kind of plan you signed up for, you can check the Settings & Account page, or send us an email at firstname.lastname@example.org.
What happens when a payment is unsuccessful?
When your credit card cannot be charged, you will get an email notifying you of an unsuccessful payment. We will try to charge the card after five days. If the payment is not successful, we’ll send you another email and attempt the payment for a final time after another five days. After the third unsuccessful payment, your account will be considered expired. For more information, please check out this article.
How can I update my payment details?
Your payment details initially shown on your account will reflect the data entered at the time you signed up.
To change your payment info follow these steps:
- Go to Settings & Account.
- Click on the “Subscription” tab.
- On the right side of the screen, there you can select Change Card. PayPal users can click Change payment on the left side of the screen under “Subscription.”
- From here, credit card users can enter new payment details and click Save Changes, while PayPal users will be taken to the PayPal log in to add their new account.
How can I upgrade my license?
If you have already paid for an Enjoy plan, you can upgrade to Pro at anytime. Simply provide us with your credit card details and we will upgrade you straightaway. As you have already paid for a subscription, we will not charge your card immediately. Instead, we will convert your remaining Enjoy plan days into Pro plan days.
You can find the date your license is valid through by going to your Settings & Account page and clicking “Subscription.”
How can I downgrade my account?
At the moment there is not an option to downgrade a Prezi Classic account through our website. If you wish to change from a Pro license to an Enjoy or Edu Enjoy License, please contact our support staff directly by clicking here and submit a help request.
How can I get a refund?
Please Note: If you haven’t used your Prezi subscription, you can request a one-time refund within 14 days of purchase.
If your payment was successful and you would like a refund, you can submit a refund request by clicking here. When submitting your request, we will ask you to provide certain details for verification. If more information is needed, an expert from our payments team will review your request and contact you with a solution by email.