Expired Accounts

This support page is about Prezi Classic. If you’re looking for help with Prezi Next, please click here.

Got a billing problem? Please reach out to us via charge@prezi.com and our staff will work to find a speedy solution.

If your account is “expired” it means:

  • You will NOT be able to create new presentations.
  • You will NOT be able to edit existing presentations.


  • You will still be able to log in to your account.
  • You will still be able to access your existing presentations.

Prezi might consider your account “expired”:

  • if you cancelled your recurring payment.
  • if your credit card could not be successfully charged after three attempts.If your account is “expired” and you wish to create and edit presentations again you have a few options:
    1. Restart your subscription and continue creating great presentations.
    2. Switch to a public license.
    You can change your account to a free public license. Only go to this page if you are sure your account is expired. Click here to do this.
    3. Pause your subscription.
    You can keep your existing presentations private and viewable, but you will not be able to edit them. If you pause your subscription, you can always restart your subscription or switch to a public license later.
    4. Try your purchase again.
    Go to the “License” tab on your Account settings page and retry your payment.

Refund Request

Please Note: If you haven’t used your Prezi subscription, you can request a one-time refund within 14 days of purchase.

If your account has expired and you’d like a refund, you can submit a refund request by clicking here. When submitting your request, we will ask you to provide certain details for verification. If more information is needed, an expert from our Payments Team will review your request and contact you with a solution via email.

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