Why Was My Card Charged?

This support page is about Prezi Classic. If you’re looking for help with Prezi Next, please click here.

Why is there a charge on my card?

There is a recurring charge for your paid Prezi Classic plan.

What is Prezi Classic?

Prezi Classic is the unique presentation software that allows you to be a more engaging and memorable presenter. The open, zoomable canvas lets you show ideas in context and connect more powerfully with your audience.

I don’t remember paying for this.

Perhaps you didn’t. In most cases when there’s some confusion over a charge, it’s because someone else in your office or home has signed up for Prezi Classic without your knowledge. If you want to use Prezi Classic, but can’t remember your login details, check out this page.

I need an invoice.

No problem. Just follow these steps:

  1. Log in and click on your name. Then select Settings & Account.
  2. Choose the “Subscription” tab found on the left side of the page.
  3. Under “Payment,” you’ll see your payment info and billing history. Find the date of the invoice you’d like to download.
  4. Click on the PDF and fill in your billing information.
  5. Click Continue.
    For more detailed information, including screenshots, check out this article.

I don’t want to pay for Prezi Classic again.

If you wish to cancel your subscription, just follow the instructions on this page.

I want my money back.

Please Note: If you haven’t used your Prezi subscription, you can request a one-time refund within 14 days of purchase.

If you think that you’re entitled to a refund, please contact a member of our support staff via billing@prezi.com. You can also submit a refund request by clicking here. When submitting your request, we will ask you to provide certain details for verification. If more information is needed, an expert from our Payments Team will review your request and contact you with a solution via email.

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