Canceling a Subscription
This support page is about Prezi Classic. If you’re looking for help with Prezi Next, please click here.
If Prezi Classic hasn't worked out for you, you can cancel your license at any time. Canceling will stop your recurring payment. This means that when your current subscription comes to an end, we will consider your license as expired.
After your license expires, the presentations you’ve created will remain in your account and keep their privacy status. However, you will no longer be able to edit them or create new presentations.
Note: Were you a Prezi Classic user before the launch of Prezi Next? If you cancel your Prezi Classic subscription you’ll also lose your free Prezi Next license. Click here to learn more before you cancel.
Canceling your subscription
- Go to your Account Settings page.
- Select the “License” tab.
- Click Cancel Subscription.
- You'll be taken to a short questionnaire.
- Once you've answered it, click Continue.
To edit an existing presentation on an expired account, you will need to either renew or downgrade your account to a Public license. You will then be able to edit your presentations again, but you will not be able to keep your presentations private. This means your presentations will be discoverable on the web.
Note: If you cancel your license, your Prezi Classic account details will still state that you have a Prezi Classic license. This is to reflect the license type that you originally had.
If you choose to cancel your license, we would appreciate it if you would take the time to tell us why Prezi Classic hasn't worked out for you and what we could do to improve. If you have any feedback or suggestions, then please visit our community page.
Renewing your subscription
To get back to creating and editing presentations, you can renew your subscription at anytime. Simply return to the “License” tab on your Account Settings page and click “Renew subscription”.
Submitting a refund request
Please Note: If you haven’t used your Prezi subscription, you can request a one-time refund within 14 days of purchase.
If you canceled your subscription and would like a refund, you can submit a refund request by clicking here. When submitting your request, we will ask you to provide certain details for verification. If more information is needed, an expert from our Payments Team will review your request and contact you with a solution via email.