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Topic 3 Enquiries & Complaints

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Tee Wei Wong

on 19 August 2014

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Transcript of Topic 3 Enquiries & Complaints

Unit 3: Enquiries & Complaints
WONG TEE WEI . AE301 Communicative English II
Role Play
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Learning Outcome:
CLO3:
Listen and respond to enquiries using appropriate language.

CLO4:
Make and respond to different types of complaints using appropriate language.
8
5
6/8/14
Making Enquiries
Making Enquiries
to ask for more information concerning a product, service that interests us.

Email
Is a method of exchanging digital messages from an author to one or more recipients.

Emails and formal letters are very similar.

BUT
, emails do not have postal address, signature & date.
Writing an Email of Enquiry
1. Greet the email receiver
2. Explain why you are sending the email
3. Request for information
4. Request for more or specific information
5. State your appreciation
6. End the email
Idea Organisation
Layout of Email
Composing a new email
Task: Write an Email of Enquiry
You are planning to order new uniforms for your company. You saw a leaflet placed by Garage Clothing, and are interested in getting further details about price, colour and size of the uniform. Write an email to the company. Don't forget to request for a catalogue.
Note: Send your email to
wongteewei@gmail.com
Full transcript